📄 mycustcomplaintlist.jsp
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<%@ page language="java" pageEncoding="gbk"%>
<jsp:directive.page import="com.crm.common.CommUtil"/>
<%@ taglib uri="http://struts.apache.org/tags-bean" prefix="bean" %>
<%@ taglib uri="http://struts.apache.org/tags-html" prefix="html" %>
<%@ taglib uri="http://struts.apache.org/tags-logic" prefix="logic" %>
<jsp:directive.page import="com.crm.common.CommUtil"/>
<%
String path = request.getContextPath();
String basePath = request.getScheme()+"://"+request.getServerName()+":"+request.getServerPort()+path+"/";
%>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<base href="<%=basePath %>"/>
<meta http-equiv="Content-Type" content="text/html; charset=gb2312" />
<title>所有客服记录列表</title>
<link href="<%=basePath %>skin/default/default.css" rel="stylesheet" type="text/css" />
<script src="<%=basePath %>js/util.js" language="javascript" type="text/javascript"></script>
</head>
<body class="mainbody">
<table width="100%" border="0" cellspacing="2" cellpadding="0">
<tr>
<td class="tdgriud">首页 >> 客服管理 >> 我的客户投诉列表</td>
<td class="tdgriud" align="right">
<html:link action="/manage/custserv?paramtype=initinsert" target="mainframe">新增服务记录信息</html:link></td>
</tr>
</table>
<fieldset>
<table width="100%" border="0" cellspacing="0" cellpadding="0" class="querytable">
<html:form action="manage/custserv">
<html:hidden property="paramtype"/>
<html:hidden property="service_type"/>
<tr>
<td align="right">客户姓名：</td>
<td><html:text property="cust_name"/></td>
<td align="right">客户电话号码：</td>
<td> <html:text property="telephone"/></td>
</tr>
<tr>
<td align="right">性别：</td>
<td>
<html:select property="sex">
<html:option value="">全部</html:option>
<html:option value="0">女</html:option>
<html:option value="1">男</html:option>
</html:select>
</td>
<td align="right">
接诉人员：
</td>
<td>
<html:select property="employee_id">
<html:option value="">全部</html:option>
<html:options collection="userlist" property="id" labelProperty="employee_name"/>
</html:select>
</td>
</tr>
<tr>
<td align="right">客户状态：</td>
<td>
<html:select property="state">
<html:option value="">全部</html:option>
<html:options collection="custstatelist" labelProperty="fieldname" property="fieldcode"/>
</html:select>
</td>
<td align="right">客户类别：</td>
<td>
<html:select property="type">
<html:option value="">全部</html:option>
<html:options collection="custtypelist" labelProperty="fieldname" property="fieldcode"/>
</html:select>
</td>
</tr>
<!--
<tr>
<td align="right">资金范围：</td>
<td>
<html:text property="minFunds"/>
--<html:text property="maxFunds"/>
</td>
<td align="right">定价范围：</td>
<td>
<html:text property="minPay"/>
--<html:text property="maxPay"/>
</td>
</tr>
-->
<tr>
<td align="right">投诉开始日期：</td>
<td><html:text property="start_date"/>
<a href="javascript:void(0)" onclick="if(self.gfPop)gfPop.fPopCalendar(document.all.item('start_date'));return false;">
<html:img align="absmiddle" page="/include/calendar/calbtn.gif" width="34" height="22" border="0" alt=""/>
</a>
</td>
<td align="right">投诉结束日期：</td>
<td><html:text property="end_date"/>
<a href="javascript:void(0)" onclick="if(self.gfPop)gfPop.fPopCalendar(document.all.item('end_date'));return false;">
<html:img align="absmiddle" page="/include/calendar/calbtn.gif" width="34" height="22" border="0" alt=""/>
</a>
</td>
</tr>
<tr>
<td colspan="4" align="center"><input type="submit" name="Submit" class="btn_save" value="查 询" /></td>
</tr>
</html:form>
</table>
</fieldset>
<table width="100%" border="0" cellspacing="0" cellpadding="0" class="tdborder">
<tr>
<td width="8%" class="tdtitle">编号</td>
<td width="8%" class="tdtitle">客户姓名</td>
<td width="8%" class="tdtitle">
<logic:equal name="custServiceForm" property="service_type" value="1">
客服人员
</logic:equal>
<logic:equal name="custServiceForm" property="service_type" value="2">
接诉人员
</logic:equal>
<logic:equal name="custServiceForm" property="service_type" value="3">
接诉人员
</logic:equal>
</td>
<td width="15%" class="tdtitle">
<logic:equal name="custServiceForm" property="service_type" value="1">
客服记录
</logic:equal>
<logic:equal name="custServiceForm" property="service_type" value="2">
接诉记录
</logic:equal>
<logic:equal name="custServiceForm" property="service_type" value="3">
接诉记录
</logic:equal>
</td>
<td width="8%" class="tdtitle">投诉录音文件</td>
<td width="10%" class="tdtitle">反馈服务记录</td>
<td width="8%" class="tdtitle">服务录音文件</td>
<td width="10%" class="tdtitle">老师指导信息</td>
<td width="10%" class="tdtitle">创建日期</td>
</tr>
<logic:notEmpty name="custservlist">
<logic:iterate id="custserv" name="custservlist" indexId="index">
<tr onmouseover="TdMouseOver(this);" onmouseout="TdMouseOver(this);">
<td align="center" class="tdbg">
<bean:write name="custserv" property="complaint_id" />
</td>
<td class="tdbg"><bean:write name="custserv" property="cust_name" /></td>
<td class="tdbg"><bean:write name="custserv" property="employee_name" /></td>
<td class="tdbg"><bean:write name="custserv" property="content" /></td>
<td class="tdbg">
<html:link page="/upload/${custserv.file_name}">
<bean:write name="custserv" property="file_name" />
</html:link>
</td>
<td class="tdbg">
<%
if(CommUtil.hasRight(session,"20202")){
%>
<logic:equal name="custServiceForm" property="service_type" value="3">
<logic:empty name="custserv" property="serv_content" >
<html:link page="/manage/custserv.do?paramtype=detail&complaint_id=${custserv.complaint_id}&id=${custserv.id}">
增加反馈客服信息
</html:link>
</logic:empty>
</logic:equal>
<%} %>
<logic:equal name="custServiceForm" property="service_type" value="2">
<logic:empty name="custserv" property="serv_content" >
未填写反馈客服信息
</logic:empty>
</logic:equal>
<logic:notEmpty name="custserv" property="serv_content">
<bean:write name="custserv" property="serv_content" />
</logic:notEmpty>
</td>
<td class="tdbg">
<html:link page="/upload/${custserv.serv_file_name}" >
<bean:write name="custserv" property="serv_file_name" />
</html:link>
</td>
<td class="tdbg"><bean:write name="custserv" property="guidance_content" /></td>
<td class="tdbg"><bean:write name="custserv" property="create_date" /></td>
</tr>
</logic:iterate>
</logic:notEmpty>
</table>
<logic:present name="pagetool">
<bean:write name="pagetool" filter="false"/>
</logic:present>
<iframe width="174" height="189" name="gToday:normal:agenda.js" id="gToday:normal:agenda.js" src="<%=path%>/include/calendar/ipopeng.htm" scrolling="no" frameborder="0" style="visibility:visible; z-index:999; position:absolute; top:-500px; left:-500px;">
</iframe>
</body>
</html>
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