信息管理方向的CRM系统的相关文档

    <p>Configuration testing verifies operation of the software on different
    software and hardware configurations. In most production environments, the
    particular hardware specifications for the client workstations, network
    connections and database servers vary. Client workstations may have
    different software loaded (e.g. applications, drivers, etc.) and at any one
    time many different combinations may be active and using different
    resources.</p></font>
  </blockquote>
</blockquote>
<p align="center">&nbsp;</p>
<div align="center"><center>

<table cellspacing="0" border="0" cellpadding="7" width="90%">
  <tr>
    <td width="34%" valign="TOP"><font size="2">Test Objective:</font></td>
    <td width="66%" valign="TOP"><font size="2">Validate and verify that the
    client Applications function properly on the prescribed client workstations.</font></td>
  </tr>
  <tr>
    <td width="34%" valign="TOP"><font size="2">Technique:</font></td>
    <td width="66%" valign="TOP">
    <ul>
      <font size="2">
      <li>Use Integration and System Test scripts</li>
      <li>Open / close various PC applications, either as part of the test or
        prior to the start of the test.</li>
      <li>Execute selected transactions to simulate user activities into and out
        of various PC applications.</li>
      <li>Repeat the above process, minimizing the available conventional memory
        on the client.</li></font>
    </ul>
    </td>
  </tr>
  <tr>
    <td width="34%" valign="TOP"><font size="2">Completion Criteria:</font></td>
    <td width="66%" valign="TOP"><font size="2">For each combination
    transactions are successfully completed without failure.</font></td>
  </tr>
  <tr>
    <td width="34%" valign="TOP"><font size="2">Special Considerations:</font></td>
    <td width="66%" valign="TOP">
    <ul>
      <font size="2">
      <li>What PC Applications are available, accessible on the clients?</li>
      <li>What applications are typically used?</li>
      <li>What data are the applications running (i.e. large spreadsheet opened
        in Excel, 100 page document in Word).</li>
      <li>The entire systems, network servers, databases, etc. should also be
        documented as part of this test.</li></font>
    </ul>
    </td>
  </tr>
</table>
</center></div>

<blockquote>
  <font size="2">
  <p><strong>12. <a name="_Toc327254072"></a> <a name="_Toc327255037"></a><a name="_Toc327255106"></a>
  <a name="_Toc327255345"></a><a name="_Toc433104455"></a><font face="Arial" size="2"><i>
  <a name="_Toc447185703">Installation Testing</a></i></font></strong></p>
  </font>
</blockquote>
<blockquote>
  <blockquote>
    <font size="2">
    <p><a name="_Toc314978542"></a> <a name="_Toc324843645"></a> <a name="_Toc324851952"></a>
    <a name="_Toc324915535"></a> <a name="_Toc433104456">Installation testing
    has two purposes. The first is to insure that the software can be installed
    on all possible configurations, such as a new installation, an upgrade, and
    a complete installation or custom installation, and under normal and
    abnormal conditions. Abnormal conditions include insufficient disk space,
    lack of privilege to create directories, etc. The second purpose is to
    verify that, once installed, the software operates correctly. This usually
    means running a number tests that were developed for Function testing.</a></p></font>
  </blockquote>
</blockquote>
<a name="_Toc433104456"></a>
<p align="center">&nbsp;</p>
<div align="center"><center>

<table cellspacing="0" border="0" cellpadding="7" width="90%">
  <tr>
    <td width="34%" valign="TOP"><font size="2">Test Objective:</font></td>
    <td width="66%" valign="TOP"><font size="2">Verify and validate that the
    client software properly installs onto each client under the following
    conditions:
    </font><ul><font size="2">
      <li>New Installation, a new machine, never installed.</li>
      <li>Update machine previously installed with same version</li>
      <li>Update machine previously installed with older version</li></font>
    </ul>
    </td>
  </tr>
  <tr>
    <td width="34%" valign="TOP"><font size="2">Technique:</font></td>
    <td width="66%" valign="TOP">
    <ul>
      <font size="2">
      <li>Manually or develop automated scripts to validate the condition of the
        target machine (new - never installed, same version or older version
        already installed).</li>
      <li>Launch / perform installation.</li>
      <li>Using a predetermined sub-set of Integration or System test scripts,
        run the transactions.</li></font>
    </ul>
    </td>
  </tr>
  <tr>
    <td width="34%" valign="TOP"><font size="2">Completion Criteria:</font></td>
    <td width="66%" valign="TOP"><font size="2">Transactions execute
    successfully without failure.</font></td>
  </tr>
  <tr>
    <td width="34%" valign="TOP"><font size="2">Special Considerations:</font></td>
    <td width="66%" valign="TOP">
    <ul>
      <font size="2">
      <li>What transactions should be selected to comprise a confidence test
        that the application has been successfully installed and no major
        software components are missing?</li></font>
    </ul>
  </td>
</tr>
</table>
</center></div>

<blockquote>
  <p><b><font face="Arial" size="2">2. <a name="_Toc447185704">Tools</a></font></b></p>
  
</blockquote>
<blockquote>
  <blockquote>
    <font size="2">
    <p><a name="_Toc314978543"></a><a name="_Toc324843646"></a><a name="_Toc324851953"></a><a name="_Toc324915536">The
    following tools will be employed for testing of the system:</a></p></font>
  </blockquote>
</blockquote>
<a name="_Toc324915536"></a>
<div align="center"><center>

<table border="1" cellspacing="1" bordercolor="#000000" cellpadding="7" width="90%">
  <tr>
    <th width="210" valign="TOP" scope="col">
    <pre>&nbsp;</pre>
    </th>
    <th width="212" valign="TOP" scope="col"><font face="Arial" size="2"><b>
    <p align="CENTER">Tool</b></font></th>
    <th width="90" valign="TOP" scope="col"><font face="Arial" size="2"><b>
    <p align="CENTER">Version</b></font></th>
  </tr>
  <tr>
    <td width="210" valign="TOP"><font size="2">Test Management</font></td>
    <td width="212" valign="TOP"><font size="2">Rational RequisitePro
    <p>Rational Unified Process</font></td>
    <td width="90" valign="TOP"><font size="2">TBD</font></td>
  </tr>
  <tr>
    <td width="210" valign="TOP"><font size="2">Test Design</font></td>
    <td width="212" valign="TOP"><a name="_Toc324915536"><font size="2">Rational
    </font></a><font size="2">Rose</font></td>
  <td width="90" valign="TOP"><font size="2">TBD</font></td>
</tr>
<tr>
  <td width="210" valign="TOP"><font size="2">Defect Tracking</font></td>
  <td width="212" valign="TOP"><font size="2">Rational ClearQuest</font></td>
  <td width="90" valign="TOP"><font size="2">TBD</font></td>
</tr>
<tr>
  <td width="210" valign="TOP"><font size="2">Functional Testing</font></td>
  <td width="212" valign="TOP"><font size="2">Rational Robot</font></td>
  <td width="90" valign="TOP"><font size="2">TBD</font></td>
</tr>
<tr>
  <td width="210" valign="TOP"><font size="2">Performance Testing</font></td>
  <td width="212" valign="TOP"><font size="2">Rational Visual Quantify</font></td>
  <td width="90" valign="TOP"><font size="2">TBD</font></td>
</tr>
<tr>
  <td width="210" valign="TOP"><font size="2">Test Coverage Monitor or Profiler</font></td>
  <td width="212" valign="TOP"><font size="2">Rational Visual PureCoverage</font></td>
  <td width="90" valign="TOP"><font size="2">TBD</font></td>
</tr>
<tr>
  <td width="210" valign="TOP"><font size="2">Other Test Tools</font></td>
  <td width="212" valign="TOP"><font size="2">Rational Purify
  <p>Rational TestFactory</font></td>
  <td width="90" valign="TOP"><font size="2">TBD</font></td>
</tr>
<tr>
  <td width="210" valign="TOP"><font size="2">Project Management</font></td>
  <td width="212" valign="TOP"><font size="2">Microsoft Project
  <p><a name="_Toc324915536">Microsoft </a>Word</p>
  <p><a name="_Toc324915536">Microsoft </a>Excel</font></td>
  <td width="90" valign="TOP"><font size="2">TBD</font></td>
</tr>
<tr>
  <td width="210" valign="TOP"><font size="2">DBMS tools</font></td>
  <td width="212" valign="TOP"><font size="2">TBD</font></td>
  <td width="90" valign="TOP"><font size="2">TBD</font></td>
</tr>
</table>
</center></div>

<blockquote>
  <blockquote>
  </blockquote>
</blockquote>
<b>
<p><font face="Arial">6. <a name="_Toc447185705">Resources</a></font></b>
<ol>
  <font size="2">
  <p><a name="_Toc314978545"></a><a name="_Toc324843648"></a><a name="_Toc324851955">This
  section presents the recommended resources for testing the C-Registration
  System, their main responsibilities, and their knowledge or skill set.</a>
  </font><ol><li>
    <font size="2"><a name="_Toc417790805"></a><a name="_Toc433104458"></a></font><font face="Arial" size="2"><b><a name="_Toc447185706">Workers</a></b></font></li>
  </ol>
</ol>
<blockquote>
  <blockquote>
    <font size="2">
    <p>This table shows the staffing assumptions for the test activities.</p></font>
  </blockquote>
</blockquote>
<div align="center"><center>

  <table border="1" cellspacing="1" cellpadding="7" width="90%">
    <caption>
    Human Resources
    </caption>
    <tr>
      <th width="27%" valign="TOP" scope="col" bgcolor="#ffffff"><font face="Arial" size="2"><b>
        <p align="CENTER">Worker</b></font></th>
      <th width="24%" valign="TOP" scope="col" bgcolor="#ffffff"><font face="Arial" size="2"><b>
        <p align="CENTER">Minimum Resources Recommended</p></b></font><font face="Arial" size="1"><p align="CENTER">(number of workers allocated full-time)</font></th>
      <th width="49%" valign="TOP" scope="col" bgcolor="#ffffff"><font face="Arial" size="2"><b><p align="CENTER">Specific Responsibilities/Comments</b></font></th>
    </tr>
    <tr>
      <td width="27%" valign="TOP"><font size="2">Test Manager</font></td>
      <td width="24%" valign="TOP"><font size="2">1 - Kerry Stone</font></td>
      <td width="49%" valign="TOP"><font size="2">Provides management oversight
            <p>Responsibilities:
            </font>
          <ul>
            <font size="2">
            <li>Provide technical direction</li>
            <li>Acquire appropriate resources</li>
            <li>Management reporting</li>
            </font>
        </ul></td>
    </tr>
    <tr>
      <td width="27%" valign="TOP"><font size="2">Test Designer</font></td>
      <td width="24%" valign="TOP"><font size="2">Margaret Cox
            <p>Carol Smith</p>
            <p>Sophie King      
      </font></td>
      <td width="49%" valign="TOP"><font size="2">Identifies, prioritizes, and
          implements test cases
            <p>Responsibilities:
            </font>
          <ul>
            <font size="2">
            <li>Generate test plan</li>
            <li>Generate Test Suite</li>
            <li>Evaluate effectiveness of test effort</li>
            </font>
        </ul></td>
    </tr>
    <tr>
      <td width="27%" valign="TOP" height="2"><font size="2">System Tester</font></td>
      <td width="24%" valign="TOP" height="2"><font size="2">Carol Smith
            <p>Sophie King</p>
            <p>Adrian Harmsen      
      </font></td>
      <td width="49%" valign="TOP" height="2"><font size="2">Executes the tests
            <p>Responsibilities:
            </font>
          <ul>
            <font size="2">
            <li>Execute tests</li>
            <li>Log results</li>
            <li>Recover from errors</li>
            <li>Document defects</li>
            </font>
        </ul></td>
    </tr>
    <tr>
      <td width="27%" valign="TOP"><font size="2">Test System Administrator</font></td>
      <td width="24%" valign="TOP"><font size="2">Simon Jones</font></td>
      <td width="49%" valign="TOP"><font size="2">Ensures test environment and
          assets are managed and maintained.
            <p>Responsibilities:
            </font