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本文阐述了目前CRM（Customer Relationship Management 客户关系管理）的管理方法

object Form1: TForm1
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  Top = 198
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  Caption = 'CRM'#23458#25143#31649#29702#31995#32479
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  OnClose = FormClose
  OnShow = FormShow
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      object ToolButton3: TToolButton
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      object ToolButton9: TToolButton
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      object ToolButton4: TToolButton
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  object Panel3: TPanel
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    object Panel5: TPanel
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