📄 upgrade2.9-2.9a.sql
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INSERT INTO `Help` VALUES (24, 26, '<font size="+2"><b>Entering New Customers</b></font>\r\n<br><br>\r\nFrom the menu Receivables tab, click on "Add A New Customer". The customer record is the actual charge account, any number of branches can be defined for each customer account. At least one branch must be defined for each customer. It is the branch details that record the local information about delivery address, tax authority, sales area and sales person.\r\n<br><br>\r\n<font size="+1"><b>Customer Code</b></font>\r\n<br><br>\r\nThis field is used as a unique identifier for the customer which is small (maximum of 10 characters of text - letters or numbers). This allows faster searches for customers and keeps the size of the database at a minimum. \r\n<br><br>\r\nNote: A customer code can be altered retrospectively but because of the large scale of the changes required to the system to update stock movement transactions, sales analysis records and sales orders it could present a significant drain on resources. The option to change a customer code is in the utility menu Z_index.php - which must be entered as a manual URL and is only accessible by the system administrator. Such changes should only be undertaken when there are no other users on the system.\r\n<br><br>\r\n<font size="+1"><b>Customer Name</b></font>\r\n<br><br>\r\nThe name of the customer is used extensively in lookups and appears on invoices and statements exactly as typed (searches are independent of case). Proper capitalisation and use of the full name of the customer is recommended. The maximum length of the name is 40 characters.\r\n<br><br>\r\n<font size="+1"><b>Address Line 1, 2, 3 and 4</b></font>\r\n<br><br>\r\nThis is the address of where invoices and statements are to be posted. A post office box should be entered if applicable. These fields will allow a maximum of 40 characters and are optional. If left out invoices will not show the customer\'s address which is a requirement for a valid GST or VAT invoice in some administrations. \r\n<br><br>\r\n<font size="+1"><b>Currency</b></font>\r\n<br><br>\r\nThis is a compulsory field that identifies the currency in which the customer is to be invoiced. All invoices created for the customer will use this currency and the rate will be used as set up in the currency master - accessible from the General Ledger module. The currency rates need to be maintained at least monthly.\r\n<br><br>\r\nNote: that the rate is recorded in the transaction not the currency. If a customer changes the currency in which they are invoiced it is possible to allocate a new currency receipt against invoices (invoiced in the old currency) in which case the system will calculate large differences on exchange. Note: There is no error check on this and care should be taken, should this occur, to ensure invoices are matched off in the currency in which they were originally created - the cross rate between the new and old currency will provide an equivalent amount of the old currency for entry and allocation.\r\n<br><br>\r\n<font size="+1"><b>Invoice Discount</b></font>\r\n<br><br>\r\nCustomers can be set up with a general level of discount which applies to all sales. The percentage entered is used by default on all invoices to the customer. The discount rate can be manually overridden at the time of invoicing, which the system will use to calculate discou
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