customerservicecontrol.java

电信的网厅的整站代码

package com.doone.fj1w.fjmgr.order.page;

import com.doone.data.DataTable;
import com.doone.fj1w.fjmgr.order.AppealDAO;
import com.doone.fj1w.fjmgr.order.AppealrestoreDAO;
import com.doone.fj1w.fjmgr.order.CommonMethod;

public class CustomerServiceControl {

	/**
	 * 当前审核人员.
	 */
	private String staffId = "";

	/**
	 * 原单id.
	 */
	private String parentAppealid = "";
	
	/**
	 * 工单当前的审核状态.
	 */
	private String[] statu = null;
	
	/**
	 * 管理地市编码.
	 */
	private String staffCityCode = "";
	
	/**
	 * 工单是查看权限,还是操作权限.默认为查看权限.
	 */
	private boolean permission = true;
	
	private String attention = "";
	
	/**
	 * 生成子单id.
	 */
	private String childProdOrderId = "";
	
	/**
	 * 上一次审核工单的id.
	 */
	private String lastProdOrderId = "";

	public CustomerServiceControl(String appealid, String staffId,String staffCityCode) {
		this.parentAppealid = appealid;
		this.staffId = staffId;
		this.staffCityCode = staffCityCode;
	}

	public DataTable control()throws RuntimeException{
		try {
			AppealDAO  appealDAO = new AppealDAO();
			/**获取上一次审核的工单id,放这里的目的是为了可以获取上一次审核的内容,如果一开始不取出来,将会覆盖*/
			lastProdOrderId = appealDAO.getProdHistoryPId(parentAppealid);
			statu = appealDAO.getOrderState(parentAppealid);		
			if(CommonMethod.isChangeVerify(statu[1],staffCityCode)){
				permission = false;
				String  msg  = appealDAO.getValidataOrder(parentAppealid,staffId);
				if(msg == null){ msg = "-3"; }
				
				if(msg.equals("-2")){
					throw new RuntimeException("数据库连接出错！"); 
				}
				if(msg.equals("-3")){
					throw new RuntimeException("未知异常情况！"); 
				}
				if(msg.equals("-1")){
					throw new RuntimeException("客户服务单冲突，系统中存在多条id一样的客户服务单！"); 
				}
				if(msg.equals("0")){
					throw new RuntimeException("锁定客户服务单失败！"); 
				}
				if(msg.equals("1")){
					throw new RuntimeException("查询原客户服务单失败！"); 
				}
				if(msg.equals("2")){
					throw new RuntimeException("添加历史记录单失败！"); 
				}
				if(msg.equals("3")){
					throw new RuntimeException("查询历史记录单id失败，请重新受理！"); 
				}
				if(msg.startsWith("4~")){
					permission = true;
			        String ss[] = msg.split("~");
			        statu[1] = "9";//工单被锁定后，其它用户只能浏览,等同于完成权限
			        if( ss.length >= 2){
                       attention = "提示：受理单被用户：" + ss[1] + "锁定。";
                    }else{
                       attention = "提示：受理单被锁定。"; 
                    }
				}else {
					// 生成的新子单id.
					childProdOrderId = msg;
				}
			}
			
			if(permission){
			    //只有查看操作权限,上面已经取出一次审核的id
				childProdOrderId = lastProdOrderId;
			}
			
			return appealDAO.getAppealDeail(childProdOrderId);
		} catch (Exception ex) {
			throw new RuntimeException();
		}
		
	}
	
	public String[] getStatu() {
		return statu;
	}
	
	public String getAttention() {
		return attention;
	}
	
	/**
	 * 工单的操作权限.
	 * @return
	 */
	public boolean isPermission() {
		return permission;
	}
	
	public String getChildProdOrderId() {
		return childProdOrderId;
	}

	public String getParentAppealid() {
		return parentAppealid;
	}
	
	/**
	 * 获取上一次审核的结果
	 * @return
	 */
	public DataTable lastReviewMessage(){
		AppealrestoreDAO appealrestoreDAO= new AppealrestoreDAO();
		return appealrestoreDAO.getAppealrestoreInfo(this.lastProdOrderId);
	}
	
}