📄 appeldetail.jsp
字号:
</td>
<td width="20%" align="right" style="padding-right: 20px;" nowrap="nowrap">
<span id="ItemTitle"> 状态: <font color='red'><%=progressstate%></font></span>
</td>
<td width="20%" align="right" style="padding-right: 20px;" nowrap="nowrap">
<span id="ItemTitle"> 故障号码类型: <font color='red'><%=failTypeName%></font></span>
</td>
</tr>
</table>
</td>
</tr>
<tr>
<td>
<form name="form2">
<div id="orderDiv" style="width: 100%; overflow: auto;">
<table width="100%" border="0" cellpadding="2" cellspacing="1" class="InnerTable" id ="basic" >
<tr>
<td width="20%" class="InnerHead"><div align="left">网上营业厅流水号:</div></td>
<td width="30%" class="InnerMain"><input type="text" style="width:100%" value="<%=weborder%>" readonly><input type="hidden" name="FLAG_HDN_S" value="<%=dr.getString("APPEALID")%>"></td>
<td width="20%" class="InnerHead"><div align="left">第三方流水号:</div></td>
<td width="30%" class="InnerMain"><span id="THIRDORDER_SPAN"><%=thirdOrder%></span></td>
</tr>
<tr>
<td class="InnerHead"><div align="left">申告人:</div></td>
<td class="InnerMain"><input type="text" value="<%=CommonMethod.formatResult(dr.getString("ACCOUNTNO"))%>" style="width:100%" readonly></td>
<td class="InnerHead"><div align="left">性别:</div></td>
<td class="InnerMain"><input type="text" value="<%=sex%>" style="width:100%" readonly></td>
</tr>
<tr>
<td class="InnerHead"> <div align="left">业务类别:</div></td>
<td class="InnerMain"><input type="text" value="<%=CommonMethod.formatResult(dr.getString("APPEALTYPENAME"))%>" style="width:100%" readonly></td>
<td class="InnerHead"> <div align="left">申告时间:</div></td>
<td class="InnerMain"><input type="text" value="<%=CommonMethod.formatResult(stateR[2])%>" style="width:100%" readonly></td>
</tr>
<tr>
<td class="InnerHead"><div align="left">客户所在地区:</div></td>
<td class="InnerMain"><input type="text" value="<%=CommonMethod.formatResult(dr.getString("CITYNAME"))%>" style="width:100%" readonly></td>
<td class="InnerHead"><div align="left">故障电话:</div></td>
<td class="InnerMain">
<input type="text" name="FAILURETEL" value="<%=CommonMethod.formatResult(dr.getString("FAILURETEL"))%>" style="width:100%">
</td>
</tr>
<tr>
<td class="InnerHead"><div align="left">要求回复时间:</div></td>
<td class="InnerMain">
<input type="text"
name="REQURESTTIME"
id="REQURESTTIME"
style="width:90%"
value="<%=CommonMethod.formatResult(dr.getString("REQURESTTIME"))%>"><span style="cursor:hand"
onclick="return showCalendar('BESPEAKTIME', '%Y-%m-%d', false, true);">
<img border="0" src="../calendar/date_botton.gif" width="20" height="14"></span>
</td>
<td class="InnerHead"> <div align="left">联系电话:</div></td>
<td class="InnerMain">
<input type="text" name="RELATIONTEL" value="<%=CommonMethod.formatResult(dr.getString("RELATIONTEL"))%>" style="width:100%">
</td>
</tr>
<tr>
<td class="InnerHead"><div align="left">联系人:</div></td>
<td class="InnerMain"><input type="text" style="width:100%" value="<%=relaman%>" readonly></td>
<td class="InnerHead"><div align="left">邮件地址:</div></td>
<td class="InnerMain"><input type="text" name="EMAIL" value="<%=CommonMethod.formatResult(dr.getString("EMAIL"))%>" style="width:100%">
</td>
</tr>
<tr>
<td class="InnerHead"><div align="left">申告内容:</div></td>
<td colspan="4" class="InnerMain">
<textarea name="APPEACONTENT" style="width:100%" rows="3"><%=CommonMethod.formatResult(dr.getString("APPEACONTENT"))%></textarea>
</td>
</tr>
</table>
<table width="100%" border="0" cellspacing="0" cellpadding="2">
<tr height="5px;"><td><img src="../../common/images/spacer.gif"/></td></tr>
<tr class="InnerTable">
<td><a href="javascript:" onclick="hidden('history_tbl');fn_OnSubmit();">
<span id="ItemTitle"><font face="webdings">8</font> 历史记录查询</span></td>
</tr>
</table>
<table id="history_tbl" border="0" width="100%" cellspacing="0"
cellpadding="1"
style="behavior:url(../../common/table.htc);display:none"
DefaultClass="DefaltRow"
keyName="key"
SelectedClass="SelectedRow"
multiple="true"
onselected=""
onunselected=""
ontableload="return onContentLoad();"
ondblclick="return fn_dblClick();"
serviceURL="<%=request.getContextPath()+"/XmlHttpService"%>"
service="FailureService"
dataService="getOrderHistory"
rcService="getOrderHistoryCount"
pageStyle="0"
pageSize="10"
autoLoad="false"
class="OuterTable">
<thead>
<tr class="OuterHead" style="cursor: none;">
<TD class="title_td" align="center" width="25%" nowrap><b>工单受理时间</b></TD>
<TD class="title_td" align="center" width="25%"><b>工单受理状态</b></TD>
<TD class="title_td" align="center" width="25%"><b>锁定员工名</b></TD>
</tr>
</thead>
<caption style="display:none;"></caption>
<tr key="-1" type=""><td class="InnerHead" colspan="6" style="cursor: default;" onClick="">没有任何记录信息</td></tr>
<tfoot>
<tr class="OuterFoot">
<td align="right" class="foot_td" nowrap width="100%" colspan="6">
分页：<span id="pageSet"></span>
</td>
</tr>
</tfoot>
</table>
</div>
<table id="CHAN_TBL" width="100%" border="0" cellspacing="0" cellpadding="0" style="display:">
<tr>
<td class="OuterFoot" colspan="4" align="right">
<input type="button" name="changes" class="button" value="修改" onClick="fuc_event_change('<%=appealid%>');">
<input type="reset" name="resets" class="button" value="重置">
</td>
</tr>
</table>
</form>
</td>
</tr>
</table>
<form name="form1" method="post" action="<%=request.getContextPath() %>/order.clt">
<input type="hidden" name="action" value="">
<input type="hidden" name="restoreid" value="<%=restoreid%>">
<input type="hidden" name="MAX_ALMOST" value="RestoreContent:1500">
<input type="hidden" name="NO_EMPTY" value="OUTDATE,RestoreContent">
<input type="hidden" name="APPEALID" value="<%=DisplayPage.encode(appealid)%>">
<input type="hidden" name="APPEALTYPEID" value="<%=DisplayPage.encode(CommonMethod.formatResult(dr.getString("APPEALTYPEID")))%>">
<input type="hidden" name="FAILURETEL" value="<%=DisplayPage.encode(CommonMethod.formatResult(dr.getString("FAILURETEL")))%>">
<input type="hidden" name="RELATIONTEL" value="<%=DisplayPage.encode(CommonMethod.formatResult(dr.getString("RELATIONTEL")))%>">
<input type="hidden" name="APPEACONTENT" value="<%=DisplayPage.encode(CommonMethod.formatResult(dr.getString("APPEACONTENT")))%>">
<input type="hidden" name="APPEALMODE" value="<%=DisplayPage.encode(appealMode)%>">
<input type="hidden" name="CITYCODE" value="<%=DisplayPage.encode(CommonMethod.formatResult(dr.getString("CITYCODE")))%>">
<input type="hidden" name="CREATETIME" value="<%=DisplayPage.encode(CommonMethod.formatResult(df.format(dr.getDate("CREATETIME"))))%>">
<input type="hidden" name="FAULTTYPE" value="<%=DisplayPage.encode(CommonMethod.formatResult(failureType))%>">
<input type="hidden" name="WEBORDER" value="<%=DisplayPage.encode(CommonMethod.formatResult(dr.getString("WEBORDER")))%>">
<input type="hidden" name="operType">
<table width="100%" border="0" cellpadding="2" cellspacing="1" class="InnerTable">
<tr class="OuterHead" >
<td class="body_td" colspan="4">
<span id="ItemTitle"><font face="webdings">8</font>故障投诉审核</span>
</td>
</tr>
<tr>
<td class="InnerHead" width="20%"><div align="left"><span class="style1">**</span>审核人:</div></td>
<td class="InnerMain" width="30%"> <input name="RestoreMan" type="text" id="RestoreMan" readonly maxlength="10" value="<%=CommonMethod.formatResult(RestoreMan)%>" style="width:100%"></td>
<td class="InnerHead" width="20%"><div align="left"><span class="style1">**</span>审核时间:</div></td>
<td class="InnerMain" width="30%"><input name="RestoreTime" type="text" id="RestoreTime" value="<%=CommonMethod.formatResult(RestoreTime)%>" readonly style="width:100%"></td>
</tr>
<tr>
<td class="InnerHead"><div align="left">时限要求:</div></td>
<td colspan="3" class="InnerMain">
<input type="text"
title="时限要求"
name="OUTDATE"
readonly="true"
id="f_date_a"
style="width:95%"
value="<%=OUTDATE%>"><span style="cursor:hand"
onclick="return showCalendar('OUTDATE', '%Y-%m-%d', false, true);">
<img border="0" src="../calendar/date_botton.gif" width="20" height="14"></span>
</td>
</tr>
<tr>
<td class="InnerHead"><div align="left">审核意见:</div></td>
<td colspan="3" class="InnerMain">
<textarea name="RestoreContent" style="width:100%" rows="3" id="RestoreContent" title="审核意见"><%=CommonMethod.formatResult(RestoreContent)%></textarea></td>
</tr>
<tr class="OuterFoot" id="FUC_BUT_TR">
<td class="body_td" align="left"><font color="chartreuse"><span id="MESS"></span></font></td>
<td class="body_td" colspan="3" align="right">
<span id="zp">
<%if(failureType!=null){%>
<input type="button" name="button1" title="故障单通过审核，并转发到112系统办理" value="转派" class="button" onClick="oper(1)">
<%}%>
</span>
<span id="zf"><input type="button" name="button2" title="允许操作员输入备注等一些信息（可以当作是作废理由，客户查询时提供显示）后再将订单作废" class="button" value="作废" onClick="oper(2)"> </span>
<span id="zc"><input type="button" name="button4" title="允许临时保存当前处理的但目前有其它紧急事情待" value="暂存" class="button" onClick="oper(4)"> </span>
<span id="ht">
<%if(cityCode!=null && !cityCode.equals("0592")){%>
<input type="button" name="button5" title="提出输入备注或回退理由后将订单退回给客户，客户补充完相关信息后再回发！" value="回退" class="button" onClick="oper(5)">
<%}%>
</span>
<span id="hf">
<%if(cityCode!=null && !cityCode.equals("0592")){%>
<input type="button" name="button6" title="对已经处理完的受理单可以通过短信或邮件方式回复客户，并结束订单" class="button" value="回复" onClick="oper(6)">
<%}%>
</span>
<span id="wc"><input type="button" name="button3" value="完成" onClick="oper(3)" class="button" title="对已经处理完的受理单允许操作员不回复客户（可能操作员通过电话直接与客户联系）直接结束订单"> </span>
<span id="gb">
<%if(!stateR[1].equals("9")){%>
<input type="button" name="button7" value="关闭" onClick="oper(7)" class="button" title="关闭当前审核工单。">
<%}else{%>
<input type="button" name="button7" value="关闭" onClick="window.close();" class="button" title="关闭当前审核工单。">
<%}%>
</span></td>
</tr>
</table>
</form>
</body>
<SCRIPT LANGUAGE="JavaScript">
<!--
function oper(id)
{
if(!window.confirm("请确定本次操作?")){
return;
}
form1.operType.value=id;
//设置Servlet提交配置标志
switch(id){
case 1:
document.getElementById("action").value = "AppealOrderSwitchCmm";
break;
case 2:
document.getElementById("action").value = "AppealOrderCanelCmm";
break;
case 3:
document.getElementById("action").value = "AppealOrderOverCmm";
break;
case 4:
document.getElementById("action").value = "AppealOrderTmpSaveCmm";
break;
case 5:
document.getElementById("action").value = "AppealOrderRollbackCmm";
break;
case 6:
document.getElementById("action").value = "AppealOrderReplyCmm";
break;
case 7:
document.getElementById("action").value = "AppealOrderCloseCmm";
break;
}
switch(id){
case 1:
case 2:
case 3:
case 5:
if(CheckForm())
{
form1.submit();
MESS.innerHTML = "请稍后...";
form2.changes.disabled = true;
form2.resets.disabled = true;
form1.button7.disabled = true;
if(form1.button1 != null){
form1.button1.disabled = true;
}
if(form1.button2 != null){
form1.button2.disabled = true;
}
if(form1.button3 != null){
form1.button3.disabled = true;
}
if(form1.button4 != null){
form1.button4.disabled = true;
}
if(form1.button5 != null){
form1.button5.disabled = true;
}
if(form1.button6 != null){
form1.button6.disabled = true;
}
}
break;
case 4:
form1.submit();
MESS.innerHTML = "请稍后...";
form2.changes.disabled = true;
form2.resets.disabled = true;
form1.button7.disabled = true;
if(form1.button1 != null){
form1.button1.disabled = true;
}
if(form1.button2 != null){
form1.button2.disabled = true;
}
if(form1.button3 != null){
form1.button3.disabled = true;
}
if(form1.button4 != null){
form1.button4.disabled = true;
}
if(form1.button5 != null){
form1.button5.disabled = true;
}
if(form1.button6 != null){
form1.button6.disabled = true;
}
break;
case 6:
if(document.all.RestoreContent.value == ""){
alert("抱歉，回复的内容不能为空！");
document.all.RestoreContent.focus();
return false;
}
if(CheckForm())
{
MESS.innerHTML = "请稍后...";
form1.submit();
}
break;
case 7:
form1.submit();
MESS.innerHTML = "请稍后...";
form2.changes.disabled = true;
form2.resets.disabled = true;
form1.button7.disabled = true;
if(form1.button1 != null){
form1.button1.disabled = true;
}
if(form1.button2 != null){
form1.button2.disabled = true;
}
if(form1.button3 != null){
form1.button3.disabled = true;
}
if(form1.button4 != null){
form1.button4.disabled = true;
}
if(form1.button5 != null){
form1.button5.disabled = true;
}
if(form1.button6 != null){
form1.button6.disabled = true;
}
break;
default:
break;
}
}
function initComponent(param){
var i = param;
try{
i *= 1;
}catch(e){
i = 0;
}
switch(i){
case 1://等待
hf.innerHTML = "";//回复
break;
case 3://暂存
zc.innerHTML = "";//暂存
break;
case 2:
zp.innerHTML = "";//转派
zf.innerHTML = "";//作废
zc.innerHTML = "";//暂存
ht.innerHTML = "";//回退
form2.changes.disabled = true;
form2.resets.disabled = true;
break;
case 4://回退
case 8://作废
case 9://完成
zp.innerHTML = "";//转派
zf.innerHTML = "";//作废
zc.innerHTML = "";//暂存
ht.innerHTML = "";//回退
hf.innerHTML = "";//回复
wc.innerHTML = "";//完成
form2.changes.disabled = true;
form2.resets.disabled = true;
break;
}
}
function fn_onunload() {
event.returnValue=false;
self.opener.window.setTimeout("fnQueryReload()",50);
}
window.onunload = fn_onunload;
//-->
</SCRIPT>
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