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<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2 Final//EN"><html><head><link rel="STYLESHEET" type="text/css" href="wrs.css"><title> Customer Service </title></head><body bgcolor="FFFFFF"><p class="navbar" align="right"><a href="index.html"><img border="0" alt="[Contents]" src="icons/contents.gif"></a><a href="GuideIX.html"><img border="0" alt="[Index]" src="icons/index.gif"></a><a href="c-custsvc.html"><img border="0" alt="[Top]" src="icons/top.gif"></a><a href="c-custsvc.html"><img border="0" alt="[Prev]" src="icons/prev.gif"></a><a href="c-custsvc2.html"><img border="0" alt="[Next]" src="icons/next.gif"></a></p><font face="Helvetica, sans-serif" class="sans"><h3 class="H2"><i><a name="83920">10.1 Introduction</a></i></h3></font><dl class="margin"><dl class="margin"><dd><p class="Body"><a name="83922"> </a>Wind River Systems is committed to meeting the needs of our customers. As part of that commitment, we provide a variety of ways of contacting our Customer Support group:</p><dl class="margin"><b class="BulletHead"><li><a name="83923"> </a><font face="Helvetica, sans-serif" size="-1" class="sans">Tornado</font></li></b></dl><dl class="margin"><dd><div class="Indent"><a name="83924"> </a>The Tornado <b class="guiLabel"><font face="Helvetica, sans-serif" size="-1" class="sans">Tools</font></b> menu provides a structured online system for requesting help with any WRS product. For more information, see <a href="c-custsvc2.html#84755"><i class="title">10.2 WRS Support Services</i></a>.</div><br></dl><dl class="margin"><b class="BulletHead"><li><a name="83928"> </a><font face="Helvetica, sans-serif" size="-1" class="sans"><a href="mailto:support@wrs.com">support@wrs.com</a></font></li></b></dl><dl class="margin"><dd><div class="Indent"><a name="83929"> </a>You can use this e-mail address directly to contact customer support if you prefer, although using the <b class="guiLabel"><font face="Helvetica, sans-serif" size="-1" class="sans">Tools</font></b> menu is generally helpful.</div><br></dl><dl class="margin"><b class="BulletHead"><li><a name="83931"> </a><font face="Helvetica, sans-serif" size="-1" class="sans">The World Wide Web</font></li></b></dl><dl class="margin"><dd><div class="Indent"><a name="83932"> </a>The most current information about Wind River products and services, including training courses and schedules, is always available under <a href="http://www.wrs.com"><b class="file">http://www.wrs.com</a></b>. </div><br></dl><dl class="margin"><b class="BulletHead"><li><a name="83933"> </a><font face="Helvetica, sans-serif" size="-1" class="sans">1-800-872-4977 (1-800-USA-4WRS)</font></li></b></dl><dl class="margin"><dd><div class="Indent"><a name="83934"> </a>Within North America, you can contact us with a toll-free voice telephone call. In other countries, please contact your distributor (see the back cover).</div><br></dl><dl class="margin"><b class="BulletHead"><li><a name="83935"> </a><font face="Helvetica, sans-serif" size="-1" class="sans">FAX: 1-510-814-2164</font></li></b></dl><dl class="margin"><dd><div class="Indent"><a name="83936"> </a>You can send the structured information from the <b class="guiLabel"><font face="Helvetica, sans-serif" size="-1" class="sans">Tools</font></b> menu over FAX instead of e-mail; see <a href="c-custsvc2.html#84755"><i class="title">10.2 WRS Support Services</i></a>.</div><br></dl><dd><p class="Body"><a name="83940"> </a>The remainder of this chapter describes the support facilities in Tornado. These facilities are helpful, but are not required: use the contact method you find most convenient.</p></dl></dl><dl class="margin"><dd><p class="table" callout><table border="0" cellpadding="0" cellspacing="0"><tr valign="top"><td valign="top" width="40"><br><img border="0" alt="*" src="icons/note.gif"></td><td><hr><div class="CalloutCell"><a name="84448"><b class="symbol_UC"><font face="Helvetica, sans-serif" size="-1" class="sans">NOTE: </font></b></a>The standard Wind River Systems support contract specifies that there must be assigned contact people at your organization. Please channel your support requests through them.</div></td></tr><tr valign="top"><td></td><td><hr></td></tr><tr valign="middle"><td colspan="20"></td></tr></table></p callout></dl><a name="foot"><hr></a><p class="navbar" align="right"><a href="index.html"><img border="0" alt="[Contents]" src="icons/contents.gif"></a><a href="GuideIX.html"><img border="0" alt="[Index]" src="icons/index.gif"></a><a href="c-custsvc.html"><img border="0" alt="[Top]" src="icons/top.gif"></a><a href="c-custsvc.html"><img border="0" alt="[Prev]" src="icons/prev.gif"></a><a href="c-custsvc2.html"><img border="0" alt="[Next]" src="icons/next.gif"></a></p></body></html><!---by WRS Documentation (), Wind River Systems, Inc. conversion tool: Quadralay WebWorks Publisher 4.0.11 template: CSS Template, Jan 1998 - Jefro --->⌨️ 快捷键说明
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