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<dd><div class="Item"><a name="84036"> </a><b class="guiLabel"><font face="Helvetica, sans-serif" size="-1" class="sans">Remove</font></b> button </div>
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<dd><div class="Indent"><a name="84188"> </a>Discard the currently displayed TSR information. If you decide to start over after beginning to enter a TSR, use this button first, then <b class="guiLabel"><font face="Helvetica, sans-serif" size="-1" class="sans">New</font></b>.</div>
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<h4 class="H4"><i><a name="84037">Host Information</a></i></h4>
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<dd><div class="Item"><a name="84038"> </a><b class="guiLabel"><font face="Helvetica, sans-serif" size="-1" class="sans">OS/Version</font></b> </div>
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<dd><div class="Indent"><a name="84190"> </a>The version of Windows where Tornado is running. If you use Tornado on more than one host, please make sure, before sending the support request, that the value in this field really reflects the environment where you saw the problem.</div>
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<dd><div class="Item"><a name="84039"> </a><b class="guiLabel"><font face="Helvetica, sans-serif" size="-1" class="sans">Product/Release</font></b> </div>
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<dd><div class="Indent"><a name="84192"> </a>The name and release level of the product which is the subject of this TSR. This is filled in by default with the identification of Tornado as a whole. To select a more specific component name, click the button to the right of the field and select an appropriate item in the drop-down list box. If nothing in the list is appropriate, you can type a product and release level directly in this field.</div>
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<dd><div class="Item"><a name="84040"> </a><b class="guiLabel"><font face="Helvetica, sans-serif" size="-1" class="sans">Date</font></b> </div>
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<dd><div class="Indent"><a name="84194"> </a>The date and time when you first opened this TSR, filled in automatically. Tornado does not allow you to edit this field.</div>
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<dd><div class="Item"><a name="84041"> </a><b class="guiLabel"><font face="Helvetica, sans-serif" size="-1" class="sans">Reference No.</font></b> </div>
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<dd><div class="Indent"><a name="84196"> </a>A place for any reference number your own organization may find useful to associate with this TSR.</div>
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<dd><div class="Item"><a name="84045"> </a><b class="guiLabel"><font face="Helvetica, sans-serif" size="-1" class="sans">Profile</font></b> button </div>
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<dd><div class="Indent"><a name="84198"> </a>Bring up the dialog box (<a href="c-custsvc2.html#84792"><i class="title">10.2.1&nbsp;The User Profile</i></a>) that records name, contact, and address information for your TSRs.</div>
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<h4 class="H4"><i><a name="84046">Target Information</a></i></h4>
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<dd><div class="Item"><a name="84047"> </a><b class="guiLabel"><font face="Helvetica, sans-serif" size="-1" class="sans">Architecture</font></b> </div>
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<dd><div class="Indent"><a name="84204"> </a>Target architecture. The name of the selected target's architecture is filled in by default. If you use more than one target architecture, please make sure this information is accurate for your problem. The drop-down list box allows you to select any architecture for which Tornado support was installed on your system. If nothing in the list is appropriate, you can type a target architecture directly in this field. If the problem appears on multiple architectures, you can select more than one by using <kbd>SHIFT+</kbd>click or <kbd>CTRL+</kbd>click to extend the selection.</div>
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<dd><div class="Item"><a name="84048"> </a><b class="guiLabel"><font face="Helvetica, sans-serif" size="-1" class="sans">BSP</font></b> </div>
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<dd><div class="Indent"><a name="84206"> </a>The name of the Board Support Package linked into your target run-time. The drop-down list box allows you to select any BSP for which Tornado support was installed on your system. If nothing in the list is appropriate, you can type a BSP name directly in this field.</div>
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<dd><div class="Item"><a name="84049"> </a><b class="guiLabel"><font face="Helvetica, sans-serif" size="-1" class="sans">Affected Module</font></b> </div>
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<dd><div class="Indent"><a name="84208"> </a>If you can identify the failing product component (for example, if the bug appears only when you include one particular run-time feature), specify it here.</div>
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<dd><div class="Item"><a name="84050"> </a><b class="guiLabel"><font face="Helvetica, sans-serif" size="-1" class="sans">Peripherals</font></b> </div>
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<dd><div class="Indent"><a name="84210"> </a>List any other hardware that might be involved in your problem, such as SCSI devices or Ethernet cards. </div>
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<h4 class="H4"><i><a name="84051">Problem Information</a></i></h4>
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<dd><div class="Item"><a name="84052"> </a><b class="guiLabel"><font face="Helvetica, sans-serif" size="-1" class="sans">Problem Synopsis </font></b></div>
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<dd><div class="Indent"><a name="84212"> </a> A terse line to identify the problem. Make this line as informative as possible. When the WRS support group responds to your support request, their mail uses the problem synopsis as the subject line. Use keywords that help you to recognize the problem.</div>
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<dd><div class="Item"><a name="84054"> </a><b class="guiLabel"><font face="Helvetica, sans-serif" size="-1" class="sans">Problem Description </font></b></div>
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<dd><div class="Indent"><a name="84214"> </a>Describe your problem here, in as much detail as possible. The more information you supply, the faster a Technical Support Engineer at Wind River Systems can solve the problem. If you can exhibit specific steps that cause the problem, please include them after the tag &lt;Demonstration&gt;. If you have developed a work-around to the problem, that may also be a useful clue; please describe it after the tag &lt;Workaround&gt;.</div>
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<dd><div class="Indent"><a name="84056"> </a>You can type directly into this field, or paste text copied from any editor. To paste into the TSR form, click to place the text cursor where you want to paste; then either press <kbd>CTRL+V</kbd>, or click <b class="guiLabel"><font face="Helvetica, sans-serif" size="-1" class="sans">Paste</font></b> in the <b class="guiLabel"><font face="Helvetica, sans-serif" size="-1" class="sans">Edit</font></b> menu.</div>
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<dd><div class="Item"><a name="84057"> </a><b class="guiLabel"><font face="Helvetica, sans-serif" size="-1" class="sans">Attachments</font></b> </div>
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<dd><div class="Indent"><a name="84219"> </a>The <b class="guiLabel"><font face="Helvetica, sans-serif" size="-1" class="sans">Attachments</font></b> box allows you to include any information you may have already saved that is relevant to this problem. The <b class="guiLabel"><font face="Helvetica, sans-serif" size="-1" class="sans">Add</font></b> button brings up a standard file browser that allows you to select a file, and records the file as an attachment to your TSR. The <b class="guiLabel"><font face="Helvetica, sans-serif" size="-1" class="sans">Remove</font></b> button removes the selected item from the current list of attachments. When you send the support request, Tornado adds the contents of all files listed as attachments to your problem description. </div>
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<dd><div class="Indent"><a name="84058"> </a>You may include object code as an attachment if necessary. Tornado recognizes binary data and encodes it for safe transmission.</div>
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<h4 class="H4"><i><a name="84059">Action Buttons</a></i></h4>
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<dd><p class="Body"><a name="84060"> </a>The buttons at the bottom right of the main <b class="guiLabel"><font face="Helvetica, sans-serif" size="-1" class="sans">Support Request</font></b> form allow you to transmit the TSR or exit the TSR form. </p>
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<dd><div class="Item"><a name="84061"> </a><b class="guiLabel"><font face="Helvetica, sans-serif" size="-1" class="sans">Send Mail</font></b> </div>
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<dd><div class="Indent"><a name="84221"> </a>Save the current support request, then send the support request through e-mail or print the trouble report. This button brings up a dialog box to handle the transmission (with the destination already filled in as specified by your saved user profile). This dialog box is shown in <a href="c-custsvc2.html#84074">Figure&nbsp;10-3</a>. <div class="frame">
<h4 class="EntityTitle"><a name="84074"><font face="Helvetica, sans-serif" size="-1" class="sans">Figure 10-3:&nbsp;&nbsp;TSR Submission Confirmation</font></a></h4>

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<div class="CellBody"><a name="84071"> </a><img class="figure" border="0" src="images/c-custsvca3.gif">
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<dd><div class="Item"><a name="84075"> </a><b class="guiLabel"><font face="Helvetica, sans-serif" size="-1" class="sans">Close</font></b> </div>
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<dd><div class="Indent"><a name="84223"> </a>Discard the <b class="guiLabel"><font face="Helvetica, sans-serif" size="-1" class="sans">Support Request</font></b> form. A confirmation dialog box appears to give you the opportunity to save the TSR if necessary. </div>
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<dd><div class="Item"><a name="84076"> </a><b class="guiLabel"><font face="Helvetica, sans-serif" size="-1" class="sans">Help</font></b> </div>
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<dd><div class="Indent"><a name="84225"> </a>Describe the <b class="guiLabel"><font face="Helvetica, sans-serif" size="-1" class="sans">Support Request</font></b> form.</div>
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<dd><p class="Body"><a name="84958"> </a></p>
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<p class="FootnoteNumberMarker">1:&nbsp;
<span class="Footnote"><a name="83964"> </a>This information is stored in the file <b class="file">c:\tornado\.wind\profile</b> after you enter it.</span>

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