privacy.tex

asterisk 是一个很有知名度开源软件

So, you want to avoid talking to pesky telemarketers/charity
seekers/poll takers/magazine renewers/etc?

\subsection{First of all}

 the FTC "Don't call" database, this alone will reduce your
telemarketing call volume considerably.  (see:
\url{https://www.donotcall.gov/default.aspx} ) But, this list won't protect
from the Charities, previous business relationships, etc.

\subsection{Next, Fight against autodialers!!}

Zapateller detects if callerid is present, and if not, plays the
da-da-da tones that immediately precede messages like, "I'm sorry,
the number you have called is no longer in service."

Most humans, even those with unlisted/callerid-blocked numbers, will
not immediately slam the handset down on the hook the moment they hear
the three tones. But autodialers seem pretty quick to do this.

I just counted 40 hangups in Zapateller over the last year in my
CDR's.  So, that is possibly 40 different telemarketers/charities that have
hopefully slashed my back-waters, out-of-the-way, humble home phone
number from their lists.

I highly advise Zapateller for those seeking the nirvana of "privacy".


\subsection{Next, Fight against the empty CALLERID!}

A considerable percentage of the calls you don't want, come from
sites that do not provide CallerID.

Null callerid's are a fact of life, and could be a friend with an
unlisted number, or some charity looking for a handout. The
PrivacyManager application can help here. It will ask the caller to
enter a 10-digit phone number. They get 3 tries(configurable), and this is
configurable, with control being passed to next priority where you can
check the channelvariable PRIVACYMGRSTATUS. If the callerid was valid this
variable will have the value SUCCESS, otherwise it will have the value
FAILED.

PrivacyManager can't guarantee that the number they supply is any
good, tho, as there is no way to find out, short of hanging up and
calling them back. But some answers are obviously wrong. For instance,
it seems a common practice for telemarketers to use your own number
instead of giving you theirs. A simple test can detect this. More
advanced tests would be to look for -555- numbers, numbers that count
up or down, numbers of all the same digit, etc.

My logs show that 39 have hung up in the PrivacyManager script over
the last year.

(Note: Demanding all unlisted incoming callers to enter their CID may
not always be appropriate for all users. Another option might be to
use call screening. See below.)


\subsection{Next, use a WELCOME MENU !}

Experience has shown that simply presenting incoming callers with
a set of options, no matter how simple, will deter them from calling
you. In the vast majority of situations, a telemarketer will simply
hang up rather than make a choice and press a key.

This will also immediately foil all autodialers that simply belch a
message in your ear and hang up.

\subsubsection{Example usage of Zapateller and PrivacyManager}

\begin{astlisting}
\begin{verbatim}
[homeline]
exten => s,1,Answer
exten => s,2,SetVar,repeatcount=0
exten => s,3,Zapateller,nocallerid
exten => s,4,PrivacyManager
     ;; do this if they don't enter a number to Privacy Manager
exten => s,5,GotoIf($[ "${PRIVACYMGRSTATUS}" = "FAILED" ]?s,105)
exten => s,6,GotoIf($[ "${CALLERID(num)}"  = "7773334444" & "${CALLERID(name)}" : "Privacy Manager" ]?callerid-liar,s,1:s,7)
exten => s,7,Dial(SIP/yourphone)
exten => s,105,Background(tt-allbusy)
exten => s,106,Background(tt-somethingwrong)
exten => s,107,Background(tt-monkeysintro)
exten => s,108,Background(tt-monkeys)
exten => s,109,Background(tt-weasels)
exten => s,110,Hangup
\end{verbatim}
\end{astlisting}

I suggest using Zapateller at the beginning of the context, before
anything else, on incoming calls.This can be followed by the
PrivacyManager App.

Make sure, if you do the PrivacyManager app, that you take care of the
error condition! or their non-compliance will be rewarded with access
to the system. In the above, if they can't enter a 10-digit number in
3 tries, they get the humorous "I'm sorry, but all household members
are currently helping other telemarketers...", "something is terribly
wrong", "monkeys have carried them away...", various loud monkey
screechings, "weasels have...", and a hangup. There are plenty of
other paths to my torture scripts, I wanted to have some fun.

In nearly all cases now, the telemarketers/charity-seekers that
usually get thru to my main intro, hang up. I guess they can see it's
pointless, or the average telemarketer/charity-seeker is instructed
not to enter options when encountering such systems. Don't know.


\subsection{Next: Torture Them!}

I have developed an elaborate script to torture Telemarketers, and
entertain friends. (See
\url{http://www.voip-info.org/wiki-Asterisk+Telemarketer+Torture} )

While mostly those that call in and traverse my teletorture scripts
are those we know, and are doing so out of curiosity, there have been
these others from Jan 1st,2004 thru June 1st, 2004:
(the numbers may or may not be correct.)

\begin{itemize}
    \item 603890zzzz -- hung up telemarket options.
    \item "Integrated Sale" -- called a couple times. hung up in telemarket options
    \item "UNITED STATES GOV" -- maybe a military recruiter, trying to lure one of my sons.
    \item 800349zzzz -- hung up in charity intro
    \item 800349zzzz -- hung up in charity choices, intro, about the only one who actually travelled to the bitter bottom of the scripts!
    \item 216377zzzz -- hung up the magazine section
    \item 626757zzzz = "LIR    " (pronounced "Liar"?) hung up in telemarket intro, then choices
    \item 757821zzzz -- hung up in new magazine subscription options.
\end{itemize}

That averages out to maybe 1 a month. That puts into question whether
the ratio of the amount of labor it took to make the scripts versus
the benefits of lower call volumes was worth it, but, well, I had fun,
so what the heck.

but, that's about it. Not a whole lot. But I haven't had to say "NO"
or "GO AWAY" to any of these folks for about a year now ...!

\subsection{Using Call Screening}

Another option is to use call screening in the Dial command. It has
two main privacy modes, one that remembers the CID of the caller, and
how the callee wants the call handled, and the other, which does not
have a "memory".

Turning on these modes in the dial command results in this sequence of
events, when someone calls you at an extension:

\begin{enumerate}
\item The caller calls the Asterisk system, and at some point, selects an
option or enters an extension number that would dial your extension.

\item Before ringing your extension, the caller is asked to supply an
introduction. The application asks them: "After the tone, say your
name". They are allowed 4 seconds of introduction.

\item After that, they are told "Hang on, we will attempt to connect you
to your party. Depending on your dial options, they will hear ringing
indications, or get music on hold. I suggest music on hold.

\item Your extension is then dialed. When (and if) you pick up, you are
told that a caller presenting themselves as $<$their recorded intro is
played$>$ is calling, and you have options, like being connected,
sending them to voicemail, torture, etc.

\item You make your selection, and the call is handled as you chose.
\end{enumerate}

There are some variations, and these will be explained in due course.


To use these options, set your Dial to something like:
\begin{astlisting}
\begin{verbatim}
exten => 3,3,Dial(DAHDI/5r3&DAHDI/6r3,35,tmPA(beep))
    or
exten => 3,3,Dial(DAHDI/5r3&DAHDI/6r3,35,tmP(something)A(beep))
    or
exten => 3,3,Dial(DAHDI/5r3&DAHDI/6r3,35,tmpA(beep))