📄 electropolos - communication and comunity on irc.txt
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**INTRODUCTION**Most people are familiar with personal computers. Although only a small number are conversant with the technical details of microcomputer technology, or with computer programming languages, most people have a rough idea of what a computer looks like, and that they are used by typing commands into a keyboard and viewing feedback from the machine on a monitor. Word processing has become so common that it would be hard to find a person living in the Western world - especially in an academic community - who had not actually used a computer.Throughout this essay I shall assume a basic understanding of the physical act of computer use. I do not intend to explain any of the technical details pertaining to my subject - most of them are, at any rate, beyond my understanding. However I feel that it would be useful to give some explanation of the historical context within which Internet Relay Chat has been developed, and necessary to offer a description of the IRC environment._ARPANET,_THE_INTERNET,_AND_AARNET_(18) The personal computers with which most readers will be familiar - IBM compatibles, Apple Macintoshes, Amigas and so on - are a relatively recent phenomenon. It is only within the last ten to twenty years that computers have become household items. Before that computing was the domain of governmental or commercial organisations which owned large - mainframe - computer systems. As usage of these systems increased, it became common for computers at one geographical location, or site, to be linked together so that users on each could have access to the data and facilities contained on all the others. These local area networks, or LANs, developed into networks connecting machines at dispersed sites, utilising the telephone line system. The first of these 'long-haul' networks was the ARPANET, which came into existence in 1969. This project was funded by the Advanced Research Projects Agency, an arm of the United States Department of Defence. ARPANET initially connected machines at the University of California (Los Angeles and Santa Barbara campuses) and the University of Utah, and was intended to facilitate research at those sites. Along the idea of sharing electronic data went the idea of communication between users. ARPANET originally allowed two methods of communication between users - email and news. ARPANET's membership grew, with many other educational institutions in the United States adopting the new technology. In 1983 ARPANET was divided into two networks, known as ARPANET (for research use) and MILNET (for military use). The ARPANET arm continued to grow, with local area networks at various government, educational and commercial sites being added to the system. With the advent of satellite communications, it became possible for computers in other countries to join the network, and ARPANET became known as the Internet. Technically, the Internet is not one network, but a number of networks that communicate with each other, however to the user it appears to be one big network.The Australian arm of the Internet is known as AARNet, the Australian Academic Research Network. AARNet grew out of ACSnet, the Australian Computer Science Network, which served to connect computers used directly by computer science researchers. Initially this network was linked by conventional telephone lines, with machines exchanging data and mail each night. This has developed into a nationwide system permanently linking virtually all computers at major academic institutions, and some commercial and government research organisations. Initially a link to the Internet was run via undersea cables to Hawaii, but in early July 1990 the final links were installed to make AARNet fully operational, and operation of a satellite connection to the United States West Coast segment of the Internet was commenced.The most heavily used forms of inter-user communication on the Internet are still the asynchronous forms of email and news. On most computers on the Internet synchronous communication is possible using a program that enables two users to type directly to each others' screens, thus having a real-time electronically mediated conversation. This method of communication is, however, fairly limited - only two people can 'talk' to each other at once. It was in response to the limitations of the synchronous communication programs in existence that Jarkko Oikarinen decided to write a computer program that would enable multiple users to engage in synchronous communication across a network. This project was known as Internet Relay Chat._INTERNET_RELAY_CHAT_(19)Jarkko Oikarinen wrote the original IRC program at the University of Oulu, Finland, in 1988. He designed IRC as a 'client-server' program. The user runs a 'client' program from his or her local machine, which then connects, via the Internet, to a 'server' program which may not be running on that local machine. There are hundreds of IRC 'servers' over the world, all of which communicate with each other and pass information back to the client programs - and users - connected to them. IRC was first tested on a single machine with less than twenty users participating. IRC's networking capabilities were then tested on a suite of three machines in southern Finland. Once tested it was installed throughout the Finnish national network - FUNET - and then connected to NORDUNET, the Scandinavian branch of the Internet. By November of 1988, IRC had spread across the Internet. The latest listing of countries whose Internet branches host IRC include Australia, the United States, Italy, Israel and Korea.(20)IRC differs significantly from previous synchronous communication programs. Fundamental to IRC is the concept of a channel. 'Talk', 'chat' and 'voice' had no need of such a concept since only two people could communicate at one time, typing directly to each other's screen. On IRC however, where two or three hundred users is the normal population, such a system would create chaos. It was therefore necessary to devise some way of allowing users to decide whose activity they wanted to see and who they wanted to make aware of their own activity. 'Channels' were the answer. On entering the IRC program, the user is not at first able to see the activity of other connected users. To do so he must join a channel. Channels are created or joined by users issuing a command to the IRC program to join a channel. If there is already a channel of the specified name in operation, then the user is added to the list of people communicating within that channel; if such a channel does not exist, then IRC opens a new channel containing the name of the user who invoked it, who may then be joined by other users. The user can issue a commands requesting a list of the users connected to IRC and which channels they are attached to. IRC keeps track of who has joined which channels, and ensures that only people within the same channel can see each others' typed messages. IRC can support an unlimited number of channels. Channels can have any name, but generally the name of the channel indicates the nature of the conversation being carried out within it - 'Finland', 'hottub', 'worker', 'party', and so on. The user who initially invokes a channel name is known an a channel operator, or 'chanop', and has certain privileges. He or she may change the mode of the channel - may instruct IRC to limit usage of the channel to a certain number of users, may limit entry to the channel to people specifically invited by him or her to join, may make the channel invisible to other users by specifying it's exclusion from the list of active channels that a user may request of IRC, may kick another user off the channel, or confer chanop privileges on another user.IRC supports numerous other commands. Once a channel has been joined, everything that the user types will be by default sent to all other occupants of the channel. It is possible, however, to alter that default setting by issuing commands to direct a message to a particular user, users, channel or channels. A number of other commands - the ability to send messages to all users or to kick a user off the IRC system entirely - are reserved for IRC operators, or 'opers', the people who run and maintain the IRC network connections. Opers also have access to special commands related to the technical implementation of IRC. IRC is not an 'official' program. There are few 'official' programs on the Internet. Most are simply programs that a group of people, who by virtue of their paid or student work have access to computers on the Internet, have decided to install on these machines. IRC operators are people who have chosen to invest the time needed to set up and maintain the IRC program on their local machines for the benefit of other local users. IRC, then, is a multi-user synchronous communications system. It allows people to choose which person or group of people they wish to see the activity of, and to whom they wish their own activity to be transmitted.(21) IRC - the whole Internet - forms a 'virtual reality'.(22) In the words of John Perry Barlow:Whether by one telephonic tendril or millions, [these computers are all] connected to one another. Collectively, they form what their inhabitants call the Net. It extends across that immense region of electron states, microwaves, magnetic fields, light pulses and thought which sci-fi writer William Gibson named Cyberspace. Cyberspace, in its present condition, has a lot in common with the 19th Century West. It is vast, unmapped, culturally and legally ambiguous, verbally terse (unless you happen to be a court stenographer), hard to get around in, and up for grabs... In this silent world, all conversation is typed. To enter it, one forsakes both body and place and becomes a thing of words alone... It is, of course, a perfect breeding ground for both outlaws and new ideas...(23)Within this breeding ground, users of IRC invent new concepts of culture and interaction, and challenge the conventions of both. **PART ONE:** **DECONSTRUCTING BOUNDARIES**Traditional forms of human interaction have their codes of etiquette. We are all brought up to behave according to the demands of social context. We know, as if instinctively, when it is appropriate to flirt, to be respectful, to be angry, or silent. The information on which we decide which aspects of our systems of social conduct are appropriate to our circumstances are more often physical than verbal. Place and time are perceptions of a physical reality that are not dependent on statements made by other people. We do not need to be told that we are at a wedding, and should be quiet during the ceremony, in order to enact the code of etiquette that our culture reserves for such occasions. "Being cultured" says Greg Dening, "we are experts in our semiotics... we read sign and symbol [and] codify a thousand words in a gesture."(24) In interacting with other people, we rely on non-verbal information to delineate a context for our own contributions. Smiles, frowns, tones of voice, posture and dress - Geertz's "significant symbols" - tell us more about the social context within which we are placed than do the statements of the people we socialise with.(25) Language does not express the full play of our interpersonal exchanges - which, continues Dening, "are expressed in terms of address, in types of clothing, in postures and facial expressions, in appeals to rules and ways of doing things."(26) The words themselves tell only half the story - it is their presentation that completes the picture.Internet Relay Chat, however, deals only in words. Computer-mediated communication relies only upon words as a channel of meaning.(27) "Computer-mediated communication has at least two interesting characteristics:" writes Kiesler, "(a) a paucity of social context information and (b) few widely shared norms governing its use."(28) Users of these systems are unable to rely on the conventions of gesture and nuances of tone to provide social feedback. They cannot rely upon the conventional systems of interaction if they are to make sense to one another. Words, as we use them in speech, fail to express what they really mean once they are deprived of the subtleties of speech and the non-verbal cues that we assume will accompany it. Internet Relay Chat is synchronous, as is face-to-face interaction, but it is unable to transmit the non-verbal aspects of speech that conventions of synchronous communication demand. It is not only the meanings of sentences that become problematic in computer-mediated communication. The standards of behaviour that are normally decided upon by non-verbal cues are not clearly indicated when information is purely verbal. Not only are smiles and frowns lost in the translation of synchronous speech to pure text, but factors of environment are unknown to interlocutors. It is not immediately apparent, in computer-mediated communication, what forms of social etiquette are appropriate at any given time. Kiesler, Siegel and McGuire have described computer-mediated
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