serviceaction.java

通过这个系统完成对客户基本信息、联系人信息、交往信息、客户服务信息的充分共享和规范化管理；希望通过对销售机会、客户开发过程的追踪和记录

package com.t53.crm4.serve.web.action;

import java.io.PrintWriter;
import java.util.Date;
import java.util.List;

import javax.servlet.http.HttpServletRequest;
import javax.servlet.http.HttpServletResponse;

import org.apache.struts.action.ActionForm;
import org.apache.struts.action.ActionForward;
import org.apache.struts.action.ActionMapping;
import org.apache.struts.actions.DispatchAction;

import com.t53.crm4.common.entity.CstCustomer;
import com.t53.crm4.common.entity.CstService;
import com.t53.crm4.common.entity.SysUser;
import com.t53.crm4.serve.biz.IServiceBiz;
import com.t53.crm4.serve.web.form.ServiceForm;

public class ServiceAction extends DispatchAction {

	private IServiceBiz serviceBiz;

	/**
	 * 进入添加服务页面
	 */
	public ActionForward toAdd(ActionMapping mapping, ActionForm form,
			HttpServletRequest request, HttpServletResponse response)
			throws Exception {
		List<CstCustomer> custList = serviceBiz.findAllCust();
		System.out.println(custList.size());
		request.setAttribute("custList", custList);
		return mapping.findForward("toAdd");
	}

	/**
	 * 处理添加服务Action
	 */
	public ActionForward doAdd(ActionMapping mapping, ActionForm form,
			HttpServletRequest request, HttpServletResponse response)
			throws Exception {
		// TODO Auto-generated method stub
		ServiceForm serviceForm = (ServiceForm) form;
		CstService cstService = serviceForm.getCstService();
		Long id = serviceBiz.addService(cstService);

		if (id != 0) {
			request.setAttribute("msg", "创建服务成功");
			return toAdd(mapping, form, request, response);
		}
		return toAdd(mapping, form, request, response);
	}

	/**
	 * 查询所有状态为新创建的服务条目
	 */
	public ActionForward doDispatch(ActionMapping mapping, ActionForm form,
			HttpServletRequest request, HttpServletResponse response)
			throws Exception {

		ServiceForm svrForm = (ServiceForm) form;
		System.out.println("*************************");
		String beforDate = svrForm.getTime1();
		String afterDate = svrForm.getTime2();
		CstService cstService = svrForm.getCstService();
		List<SysUser> userList = serviceBiz.findByRoleId(4);

		List svrTypeList = serviceBiz.findAllsvrType();
		request.setAttribute("svrTypeList", svrTypeList);

		request.setAttribute("userList", userList);
		List<CstService> svrList = null;
		svrList = serviceBiz.findByPage(cstService, svrForm.getPageBean(),
				beforDate, afterDate);
		request.setAttribute("svrList", svrList);
		return mapping.findForward("toDispatch");
	}

	public ActionForward toDispatch(ActionMapping mapping, ActionForm form,
			HttpServletRequest request, HttpServletResponse response) {
		List svrTypeList = serviceBiz.findAllsvrType();
		request.setAttribute("svrTypeList", svrTypeList);
		return mapping.findForward("toDispatch");
	}

	/**
	 * 删除服务条目
	 */
	public ActionForward doDelServer(ActionMapping mapping, ActionForm form,
			HttpServletRequest request, HttpServletResponse response)
			throws Exception {
		Long svrId = Long.parseLong(request.getParameter("svrId"));
		serviceBiz.deleteBySvrId(svrId);
		PrintWriter out = response.getWriter();
		out.write("删除成功");
		out.flush();
		out.close();
		return null;
	}

	/**
	 * 处理服务分配的action
	 */
	public ActionForward doAllot(ActionMapping mapping, ActionForm form,
			HttpServletRequest request, HttpServletResponse response)
			throws Exception {

		Long svrId = Long.parseLong(request.getParameter("id"));
		Long svrDueId = Long.parseLong(request.getParameter("dueId"));
		String svrDueTo = request.getParameter("dueName");

		CstService cstService = new CstService();
		cstService.setSvrId(svrId);
		cstService.setSvrDueId(svrDueId);
		cstService.setSvrDueTo(svrDueTo);
		cstService.setSvrDueDate(new Date());
		cstService.setSvrStatus("已分配");

		serviceBiz.update(cstService);
		PrintWriter out = response.getWriter();
		String msg = "分配成功";
		out.write(msg);
		out.flush();
		out.close();
		return null;
	}

	/**
	 * 进入服务处理页面
	 * 
	 */
	public ActionForward toDealList(ActionMapping mapping, ActionForm form,
			HttpServletRequest request, HttpServletResponse response)
			throws Exception {
		List svrTypeList = serviceBiz.findAllsvrType();
		request.setAttribute("svrTypeList", svrTypeList);
		return mapping.findForward("toDealList");
	}

	/**
	 * 查询所有状态为已处理的条目
	 * 
	 */
	public ActionForward doDealList(ActionMapping mapping, ActionForm form,
			HttpServletRequest request, HttpServletResponse response)
			throws Exception {

		ServiceForm svrForm = (ServiceForm) form;
		String beforDate = svrForm.getTime1();
		String afterDate = svrForm.getTime2();
		CstService cstService = svrForm.getCstService();

		SysUser user = new SysUser();
		user = (SysUser) request.getSession().getAttribute("USER");
		cstService.setSvrDueId(user.getUsrId());

		List<CstService> dealList = serviceBiz.findByPage(cstService, svrForm
				.getPageBean(), beforDate, afterDate);
		request.setAttribute("dealList", dealList);
		List svrTypeList = serviceBiz.findAllsvrType();
		request.setAttribute("svrTypeList", svrTypeList);
		return mapping.findForward("toDealList");
	}

	/**
	 * 处理选中的服务
	 * 
	 */
	public ActionForward toDetail(ActionMapping mapping, ActionForm form,
			HttpServletRequest request, HttpServletResponse response)
			throws Exception {
		System.out.println("============================");
		Long svrId = Long.parseLong(request.getParameter("svrId"));
		System.out.println(svrId);
		List svrTypeList = serviceBiz.findAllsvrType();
		System.out.println("*****************************");
		request.setAttribute("svrTypeList", svrTypeList);
		CstService cstService = serviceBiz.findBySvrId(svrId);
		request.setAttribute("cstService", cstService);
		return mapping.findForward("toDeal_detail");
	}

	/**
	 * 服务处理Action
	 * 
	 * @param mapping
	 * @param form
	 * @param request
	 * @param response
	 * @return
	 * @throws Exception
	 */
	public ActionForward doDetail(ActionMapping mapping, ActionForm form,
			HttpServletRequest request, HttpServletResponse response)
			throws Exception {
		ServiceForm serviceForm = (ServiceForm) form;
		String beforDate = serviceForm.getTime1();
		String afterDate = serviceForm.getTime2();
		CstService cstService = serviceForm.getCstService();
		serviceBiz.modify(cstService);

		serviceForm.reset(mapping, request);
		serviceForm.getCstService().setSvrStatus("已分配");

		SysUser user = new SysUser();
		user = (SysUser) request.getSession().getAttribute("USER");
		cstService.setSvrDueTo(user.getUsrName());
		List<CstService> dealList = serviceBiz.findByPage(serviceForm
				.getCstService(), serviceForm.getPageBean(), beforDate,
				afterDate);
		request.setAttribute("dealList", dealList);
		List svrTypeList = serviceBiz.findAllsvrType();
		request.setAttribute("svrTypeList", svrTypeList);
		// return mapping.findForward("toDealList");
		return doDealList(mapping, form, request, response);
	}

	/**
	 * 服务处理Action
	 * 
	 * @param mapping
	 * @param form
	 * @param request
	 * @param response
	 * @return
	 * @throws Exception
	 */
	public ActionForward doBackDetail(ActionMapping mapping, ActionForm form,
			HttpServletRequest request, HttpServletResponse response)
			throws Exception {
		ServiceForm serviceForm = (ServiceForm) form;
		String beforDate = serviceForm.getTime1();
		String afterDate = serviceForm.getTime2();
		CstService cstService = serviceForm.getCstService();
		serviceBiz.modify(cstService);

		serviceForm.reset(mapping, request);
		serviceForm.getCstService().setSvrStatus("已分配");

		SysUser user = new SysUser();
		user = (SysUser) request.getSession().getAttribute("USER");
		cstService.setSvrDueId(user.getUsrId());
		List<CstService> dealList = serviceBiz.findByPage(serviceForm
				.getCstService(), serviceForm.getPageBean(), beforDate,
				afterDate);
		request.setAttribute("dealList", dealList);
		List svrTypeList = serviceBiz.findAllsvrType();
		request.setAttribute("svrTypeList", svrTypeList);
		return mapping.findForward("toDealList");
	}

	/**
	 * 服务反馈 处理服务结果
	 * 
	 * @param mapping
	 * @param form
	 * @param request
	 * @param response
	 * @return
	 * @throws Exception
	 */
	public ActionForward doDeal_detail(ActionMapping mapping, ActionForm form,
			HttpServletRequest request, HttpServletResponse response)
			throws Exception {
		ServiceForm svrForm = (ServiceForm) form;
		CstService cstSvr = svrForm.getCstService();
		int satisfy = cstSvr.getSvrSatisfy();
		// 根据客户满意度修改服务条目状态
		String msg = null;
		if (satisfy >= 3) {
			cstSvr.setSvrStatus("已归档");
			msg = "服务已归档";
		} else {
			cstSvr.setSvrStatus("已分配");
			msg = "服务已重新分配";
		}
		// 调用更新更新方法
		serviceBiz.updateResult(cstSvr);
		request.setAttribute("msg", msg);
		svrForm.reset(mapping, request);
		return doFeedbackList(mapping, svrForm, request, response);
	}

	/**
	 * 处理反馈
	 * 
	 * @param mapping
	 * @param form
	 * @param request
	 * @param response
	 * @return
	 */
	public ActionForward toFeedbackList(ActionMapping mapping, ActionForm form,
			HttpServletRequest request, HttpServletResponse response)
			throws Exception {
		List svrTypeList = serviceBiz.findAllsvrType();
		request.setAttribute("svrTypeList", svrTypeList);
		return mapping.findForward("toFeedback");
	}

	/**
	 * 反馈
	 * 
	 * @param mapping
	 * @param form
	 * @param request
	 * @param response
	 * @return
	 */
	public ActionForward doFeedbackList(ActionMapping mapping, ActionForm form,
			HttpServletRequest request, HttpServletResponse response)
			throws Exception {
		ServiceForm svrForm = (ServiceForm) form;
		String beforDate = svrForm.getTime1();
		String afterDate = svrForm.getTime2();
		CstService cstSvr = svrForm.getCstService();
		cstSvr.setSvrStatus("已处理");
		List svrTypeList = serviceBiz.findAllsvrType();
		request.setAttribute("svrTypeList", svrTypeList);

		List feedList = serviceBiz.findByPage(cstSvr, svrForm.getPageBean(),
				beforDate, afterDate);
		request.setAttribute("feedList", feedList);

		return mapping.findForward("toFeedback");
	}

	/**
	 * 处理服务反馈
	 * 
	 * @param mapping
	 * @param form
	 * @param request
	 * @param response
	 * @return
	 * @throws Exception
	 */
	public ActionForward toBack(ActionMapping mapping, ActionForm form,
			HttpServletRequest request, HttpServletResponse response)
			throws Exception {
		Long svrId = Long.parseLong(request.getParameter("svrId"));
		List svrTypeList = serviceBiz.findAllsvrType();
		request.setAttribute("svrTypeList", svrTypeList);
		CstService cstService = serviceBiz.findBySvrId(svrId);
		request.setAttribute("cstService", cstService);

		return mapping.findForward("toBack_detail");
	}

	// ///////////////////////////服务归档////////////////////////////////////////////

	/**
	 * 进入服务归档页面
	 */
	public ActionForward toArchList(ActionMapping mapping, ActionForm form,
			HttpServletRequest request, HttpServletResponse response)
			throws Exception {
		List svrTypeList = serviceBiz.findAllsvrType();
		request.setAttribute("svrTypeList", svrTypeList);

		List svrStatusList = serviceBiz.findAllStatus();

		request.setAttribute("svrStatusList", svrStatusList);
		return mapping.findForward("toArch");
	}

	/**
	 * 查询所有已归档的服务条目
	 * 
	 * @param mapping
	 * @param form
	 * @param request
	 * @param response
	 * @return
	 * @throws Exception
	 */
	public ActionForward doArchList(ActionMapping mapping, ActionForm form,
			HttpServletRequest request, HttpServletResponse response)
			throws Exception {
		ServiceForm svrForm = (ServiceForm) form;
		String beforDate = svrForm.getTime1();
		String afterDate = svrForm.getTime2();
		CstService cstSvr = svrForm.getCstService();
		cstSvr.setSvrStatus("已归档");
		// 查找所有服务类型
		List svrTypeList = serviceBiz.findAllsvrType();
		request.setAttribute("svrTypeList", svrTypeList);

		List svrStatusList = serviceBiz.findAllStatus();

		request.setAttribute("svrStatusList", svrStatusList);

		List archList = serviceBiz.findByPage(cstSvr, svrForm.getPageBean(),
				beforDate, afterDate);
		request.setAttribute("archList", archList);

		return mapping.findForward("toArch");
	}

	/**
	 * 查看已归档的一条服务条目
	 * 
	 * @param mapping
	 * @param form
	 * @param request
	 * @param response
	 * @return
	 * @throws Exception
	 */
	public ActionForward toArchDetail(ActionMapping mapping, ActionForm form,
			HttpServletRequest request, HttpServletResponse response)
			throws Exception {
		Long svrId = Long.parseLong(request.getParameter("svrId"));
		CstService cstService = serviceBiz.findBySvrId(svrId);
		request.setAttribute("cstService", cstService);
		return mapping.findForward("toDetail");
	}

	/**
	 * 注入
	 * 
	 * @param serviceBiz
	 */
	public void setServiceBiz(IServiceBiz serviceBiz) {
		this.serviceBiz = serviceBiz;
	}

}