商务英语口语900句_28.lrc

BEC考试试卷内含答案

[00:01.86]Unit twenty-Eight
[00:03.06]Part One
[00:04.75]831.We accept the claim, but can you tell me how much you want us to compensate you for the loss?
[00:12.90]832.We will give your request for claims immediate attention.
[00:17.32]833.We will get this matter resolved as soon as possible and hope to compensate you for your loss to your satisfaction.
[00:28.03]834.We’d like to express our sincere apologies for the poor quality of the products.
[00:35.13]835.We regret to hear that the goods you received are not of the quality expected.
[00:42.17]836.We are very `sorry for the trouble cause by this delay.
[00:47.55]837.We agree to accept all your claim.
[00:52.35]838.I’ll go to your company tomorrow in person to talk about the claim.
[00:58.50]839.We regret the loss you have suffered and agree to compensate you $800.
[01:07.34]840.We agree to compensate you for the detective watches by 5% of the total value.
[01:15.34]841.We will make you a compensation of 6% and give you some preferential terms later on.
[01:24.13]842.Since the responsibility rests with both parties, we are ready to pay 50% of the loss only.
[01:33.58]843.We have credited to your account ￡760 to cover both the value of the goods short delivered and your inspection fee. 
[01:44.37]844.We shall remit to you an amount of ￡2,000 in compensation for the loss.
[01:52.92]845.We are willing to give you an 18% allowance of the next shipment to compensate you for the loss.   
[02:00.90]Part Two
[02:02.19]846.You should claim compensation from the insurance company .
[02:08.14]847.A thorough examination showed that the broken bags were due to improper packing, for which the suppliers should be held responsible.
[02:19.04]848.As the shipping company is liable for the damage, your claim for compensation should , in our opinion, be referred to them for settlement.
[02:29.70]849.The claim should be referred to the insurance company. We cannot hold ourselves responsible for it.
[02:38.58]850.Your claim, in our opinion, should be referred to the insurance company, as the mishap occurred after shipment.
[02:48.48]851.Since the damage was due to the rough handling by the steamship company, you should claim on it for recovery of the loss.
[02:58.37]852.You should claim compensation from the shipping company instead of the sellers.
[03:06.09]853.We are prepared to make you a reasonable compensation, but not the amount you claimed.
[03:13.58]854.The shortage you claimed might have occurred in the course of transit, which is out of our control.
[03:22.34]855.The shipping documents can prove that the goods, when shipped, were in perfect condition. They must have been damaged en route.
[03:32.86]856.Your proposal to settle the claim is satisfactory. We’ll take it.
[03:39.63]857.It seems we shall not be held liable for the shortage.
[03:46.32]858.The damage to the machine-tools occurred in transit, so you should make a claim on the insurance company.
[03:54.94]859.I’m sorry to hear that. I think after we make an investigation of the matter, we’ll consider the allowance. Is it OK ?
[04:05.25]860.I’ll try to find out why the shirts we sent you are a smaller size and inform you of the result as soon as possible.