support.txt

mas for 8086 microprocessor

Microsoft Technical Support
===========================
In the event you have a technical question about Microsoft Macro Assembler
(MASM), first look in the printed documentation, the online text files (such as
"readme.txt"), or consult Help.

If you still have a question, Microsoft offers technical support and services 
ranging from the traditional phone support, no-cost and low-cost online
information services, to annual support plans with a Microsoft technical
engineer. Please note: The services and prices listed here are available in the
United States and Canada only.  Support is subject to Microsoft's then-current
prices, terms and conditions, and is subject to change without notice. 

Outside the United States and Canada, services and prices may vary. Contact the 
local Microsoft subsidiary office in your area. Microsoft has subsidiary offices 
in Africa, Asia and Europe, as well as in North, Central, and South America.  
For a directory of Microsoft subsidiary offices worldwide, see "Microsoft 
Worldwide Subsidiaries" later in this section.

Microsoft Technical Support Options
===================================
  I) Microsoft Primary Support
 II) Microsoft Priority Support
III) Microsoft Premier Support
 IV) Technical Information Subscription Products
  V) Third-Party Support Options
 VI) Other Microsoft Services
VII) Microsoft Worldwide Subsidiaries

I) Microsoft Primary Support
============================
Microsoft Primary Support is available for everyone, from the individual to the 
corporate customer, and provides the following complimentary, high-quality 
technical services and resources direct from Microsoft:

Online Support: http://www.microsoft.com/support/webresponse.htm
----------------------------------------------------------------
Online support uses Microsoft's own cutting-edge technology to help you access 
the most relevant technical information and resources to answer your support 
questions.  Online support helps you get the answers you need, quickly and 
easily, through the following features: 

     * Support Wizard: Get step-by-step guidance on how to find the information
       most relevant to your support question.

     * Support Directory: Learn about the complete range of innovative technical
       support services available from Microsoft and its strategic partners.

     * Microsoft Frequently Asked Questions: Get quick answers to the most common
       technical issues on your Microsoft product.

     * Microsoft Knowledge Base: Access a comprehensive collection of more than
       70,000 detailed articles with technical information about Microsoft
       products, bug and fix lists, and answers to commonly asked technical
       questions.

     * Feature Articles: Stay current on the latest technical issues and
       solutions with articles selected by award-winning Microsoft technical
       engineers.

     * Troubleshooters: Take advantage of cutting-edge technologies that help
       you diagnose and solve technical problems quickly and easily.

     * Drivers, Patches, and Sample Files: Choose from hundreds of free software
       add-ons, bug fixes, peripheral drivers, software updates, and programming
       aids for easy downloading at your convenience.

     * Newsgroups:  Share information with a worldwide community of other
       Microsoft customers, technical experts, and hundreds of
       Microsoft-selected Most Valued Professionals.

     * WebResponse: Conveniently submit support requests via the Web.  Available
       for developer and Office developer products only.

     * Bug Reporting: http://www.microsoft.com/support/feedback - This page can
       be accessed directly, or by pressing the  "write us" button at the top of
       www.microsoft.com/support.

Microsoft Download Service (MSDL):
----------------------------------
MSDL Gives you access to Microsoft's electronic technical library containing
sample programs, device drivers, patches, software updates, and programming
aids. Direct modem access to MSDL is available in the United States by dialing
[phone], 24 hours a day, 365 days a year. Connect information:  1200, 
2400, 9600, 14400 or 28800 baud; no parity, 8 data bits, and 1 stop bit. In 
Canada, dial [phone].

Microsoft FastTips:
-------------------
An automated toll-free telephone service that gets you quick answers to common
technical questions as well as technical articles by telephone, fax, or mail. To
access FastTips or to receive a map and catalog, call [phone] on a
touch-tone telephone. You can use the following keys on your touch-tone phone
after you reach FastTips:

To					Press
--					-----
Advance to the next message		*
Repeat the current message		7
Return to the beginning of FastTips	#

Complimentary Phone Support with a Microsoft Technical Engineer
---------------------------------------------------------------
No-charge support with a Microsoft technical engineer is available via a toll
call between 6:00 AM and 6:00 PM Pacific time, Monday through Friday, excluding
holidays.  You will receive a total of two (2) no-charge incidents for
development issues with MASM.  In the United States and Canada, please call
[phone].

When you call, you should be at your computer and have the appropriate product 
documentation at hand. Be prepared to give the following information:

	* The version of the Microsoft product you use.
	* The type of hardware you use.
	* The operating system you use.
	* The exact wording of any messages that appeared on your screen.
	* A description of what happened and what you were doing when the
	  problem occurred.
	* A description of how you tried to solve the problem.

You can also submit your two, complimentary, no charge incident requests via the
Web instead of by phone. This service is available to Microsoft customers in the
United States and Canada only and covers English-language versions of
development and office developer products. For more information, please connect
to http://www.microsoft.com/support/email/.

II) Microsoft Priority Support
==============================
With Microsoft Priority Support, you can purchase the support you need, whenever
you need it, 24 hours a day, 7 days a week. Microsoft Priority Support can be
purchased annually in sets of incidents or you can pay per incident. In addition
to round-the-clock access, Microsoft Priority Support includes the following:

	* Priority Response jumps you to the head of the queue and provides
	  access to senior technical support engineers. 
	* WebResponse enables you to submit service requests via the World Wide
	  Web to Microsoft support engineers who receive the requests and work 
	  with you to resolve your technical problem. To submit service requests
	  using WebResponse, go to http://www.microsoft.com/support/ and use the
	  Priority Web response pointer. You will need your Priority account
	  number to submit your request.

To purchase Microsoft Priority Support for development issues involving all 
Microsoft products, you can choose from the following options:

In the United States and Canada, to purchase Priority Support per incident for a
fee of $195 U.S., call [phone], 24 hours a day, 7 days a week. In the
United States only, you can also call [phone]. Support fees for the 800#
calls will be billed to your VISA, MasterCard, or American Express credit card.
Support fees for the 900# calls will appear on your telephone bill.

In the United States and Canada, to purchase an annual contract of incidents, or
for more information on Priority Support call [phone], 6:00 AM - 6:00 PM
Pacific time, Monday through Friday. Technical support is not available through
this number.

In the United States and Canada, to purchase phone-based, hourly consulting, 
call Consult Line at [phone] at $195 U.S./hour (min 1 hour).

III) Microsoft Premier Support
==============================
Microsoft Premier Support gives you proactive support planning and problem 
resolution for Microsoft products, with rapid response times.  Microsoft Premier
Support includes immediate server-down response, 24 hours a day, 7 days a week,
and special consulting and planning services. Microsoft Premier Support is part
of Microsoft Service Advantage, a suite of offerings combining direct services
from Microsoft with established enterprise service partners, providing a total
solution for the enterprise customer. For more information on Service Advantage
and Microsoft Premier Support, please call [phone].

IV) Technical Information Subscription Products
===============================================
If you are responsible for technical support for a company - from small business 
to the enterprise customer - or you are a developer, you may want to purchase
additional Microsoft support products to access an even greater source of
premium Microsoft support information.

     * Microsoft TechNet: The comprehensive CD-ROM information resource for
       evaluating, implementing, and supporting Microsoft business products. A
       one-year subscription to Microsoft TechNet delivers two compact discs
       every month with more than 150,000 pages of up-to-date technical
       information. To subscribe to Microsoft TechNet, or to find the name of a
       local authorized retailer, call [phone].


V) Third-Party Support Options
==============================
If you have an existing sales or support relationship with another organization,
need multivendor support, or prefer an alternative to obtaining support directly
from Microsoft, you can choose from a variety of authorized Microsoft support
providers.

Microsoft Solution Provider Program
-----------------------------------
Microsoft Solution Providers are independent developers, consultants, and
systems analysts that offer fee-based technical training and support, industry
knowledge, objective advice, and a range of value-added services to companies of
all sizes. For the name of a Microsoft Solution Provider near you, in the United
States, call [phone], 6:30 AM - 5:30 PM Pacific time, Monday - Friday, 
excluding holidays. In Canada, call [phone], 8:30 AM - 6:30 PM eastern 
time, Monday through Friday, excluding holidays.

Microsoft Authorized Support Centers
------------------------------------
A select group of strategic support providers who offer quality, cost-effective,
customizable support services that span the complete life cycle of planning, 
building, and managing your open environment. For more information on the ASC
program, in the United States, call [phone], 6:00 AM - 6:00 PM Pacific 
time, Monday - Friday, excluding holidays. In Canada, call [phone], 
8:30 AM - 6:30 PM eastern time, Monday through Friday, excluding holidays.

VI) Other Microsoft Services
============================

Microsoft Customer Service
--------------------------
For customer service issues on Microsoft products, upgrades and services, you
can call the Microsoft Sales Information Center at [phone] in the United
States. In Canada, call [phone]. Technical support is not available at
these numbers. Microsoft text telephone (TT/TDD) services are available for the
deaf or hard-of-hearing. In the United States, using a TT/TDD modem, dial 
[phone]. Outside the United States, contact your nearest Microsoft
subsidiary.

Text Telephone
--------------
Microsoft text telephone (TT/TDD) services are available for the deaf or 
hard-of-hearing. In the United States, using a TT/TDD modem, dial [phone]
between 6:00 AM and 6:00 PM Pacific time, Monday through Friday, excluding 
holidays. In Canada, using a TT/TDD modem, dial [phone] between 8:00 AM 
and 8:00 PM eastern time, Monday through Friday, excluding holidays.

VII) Microsoft Worldwide Subsidiaries
=====================================
Argentina
---------
Microsoft de Argentina S.A.
Customer Service: (54) (1) 819-1900
Fax: (54) (1) 819-1921
Technical Support (Consumer, POS, and DAD): (54) (1) 314-0560
Technical Support (BSD and DD, only for installation): (54) (1) 819-1900


Australia
---------
Microsoft Pty. Ltd.
Fax: (61) [phone]
Sales Information Centre: (61) [phone]
Installation Support: (61) [phone]
Bulletin Board Service: (61) [phone]
Technical Support: (61) [phone]


Austria
-------
Microsoft Ges.m.b.H.
Phone: [phone]
Fax: [phone]
Information: 0660-6520
Prices, updates, etc.: 0660-6520
CompuServe: GO MSEURO (Microsoft Central Europe)
Standard Support: Installation and Handling
Windows, Windows for Workgroups, Printing System: 0660-6510
Microsoft Mail Client: 0660-6593
Microsoft Excel for Windows, Microsoft Excel for OS/2, PowerPoint for 
Windows:  0660-6511
Microsoft Project for Windows, Microsoft Project for MS-DOS: 0660-6509
Word for MS-DOS, Fine Artist, Creative Writer: 0660-6512
Word for Windows, Word for OS/2, Microsoft Write: 0660-6513
Works for MS-DOS, Works for Windows, Publisher, WorksCalc, WorksText:  
0660-6514
C/C++, FORTRAN, Macro Assembler PDS: 0660-6515
BASIC, QuickBASIC, Visual Basic: 0660-6516
MS-DOS: 0660-6517
Microsoft Software for Apple Macintosh: 0660-6518
Money, Golf, Mouse, Flight Simulator, Paintbrush, Entertainment Pack: 
0660-6738
Access: 0660-6761
FoxPro: 0660-6592
Video for Windows, SoundBits, Cinemania, Beethoven, Stravinsky, Mozart, 
Musical Instruments, Dinosaurus, Encarta, TechNet, Developer Network, Bookshelf:
 
0660-6506

General information about the Microsoft Support Network in Central Europe:
FAX: [phone]

Belgium
-------
Microsoft NV
Phone: [phone]
Fax:  [phone]
Microsoft Information Center:  [phone]
CompuServe: 02-2150530 (GO MSBEN)
Bulletin Board: [phone] (14400/1200/2400/9600 bd, 8N1, ANSI)
Technical Support:
[phone] (Dutch speaking)
[phone] (English speaking)
[phone] (French speaking)


Bolivia
-------
See Argentina


Brazil
------
Microsoft Informatica Ltda.
Phone: (55) (11) 514 -7100
Fax: (55) (11) 514 - 7106/514-7107
Technical Support Phone: (55) (11) 871-0090
Technical Support Fax: (55) (11) 262-8638
Technical Support Bulletin Board Service: (55) (11) 872-4106
Technical Support Help by Fax (55) (11) 871-4701

Canada
------
Microsoft Canada Inc.
Head Office Phone: [phone]
Customer Support Centre: 1 [phone]
Technical Support:
For Microsoft Office, Microsoft Access, Microsoft Excel, PowerPointr, 
Schedule+, and Word, call 1 [phone]
For all other Microsoft products, call 1 [phone].
For Macintosh applications
For Microsoft Office, Microsoft Excel, PowerPoint, and Word, call 1 (905) 
568-2294.
For all other Microsoft products, call 1 [phone].
Priority Support Information: 1 [phone]
Text Telephone (TT/TDD) 1 [phone]
Technical Support Bulletin Board Service: 1 [phone]

Caribbean
---------
Microsoft Caribbean, Inc.
Phone: [phone]
Fax: [phone]
Technical Support: [phone]


Central America
---------------
See Latin America


Chile
-----
Microsoft Chile S.A.
Phone:   [phone]
Fax: [phone]
Customer Service: 56-2-800-213121
Personal Operating System and Applications Phone: [phone]  fax: 56-2-341-
1439


Colombia
--------
Microsoft Colombia
Phone: [phone]
Fax:[phone]
Technical Support: [phone]


Czech Republic
--------------
Microsoft s.r.o.
Phone (+42) (2) 611 97 111
Fax: (+42) (2) 611 97 100
Technical Support:

Phone: (+42) (2) 2150 3222 or 53 52 56 (Win95 only)

Denmark
-------
Microsoft Denmark AS
Phone: (45) (44) 890 100
Fax:  (45) (44) 685 510
Technical Support:
Phone:  (45) (44) 89 01 11
Microsoft Sales Support: (45) (44) 89 01 90
Microsoft FaxSvar: (45) (44) 89 01 44
Microsoft BBS: (45) (44) 66 90 46
(Document 303030 in FaxSvar contains detailed instructions)
Microsoft MSDL:  (45) (44) 66 90 46

Microsoft FastTips:(45) (44) 89 01 44


Dubai
-----
Microsoft Middle East
Phone: [phone]
Fax: [phone]

Ecuador
-------
Corporation Microsoft del Ecuador S.A.
Phone: [phone], (593) (2) 460-451
Customer Service: (593) (2) 460-453, (593) (2) 460-458

Technical Support: (593) (2) 463-094


England 
-------
See United Kingdom

Finland
-------
Microsoft OY
Phone:  (358) (90) 525 501
Fax:  (358) (90) 522 955
Product Support:
Phone: (358) (90) 525 502 500
Microsoft FaxSvar: (46) (0) 8-752 29 00 (Information in Swedish and English)
Microsoft BBS: (46) (0) 8-750 47 42 (Information in Swedish and English)
Microsoft MSDL: (358) (90) 455 03 66
Microsoft FastTips:(358) (90) 525 502 550

For Technical Support, please contact your local dealer.


France
------
Microsoft France
Phone: (33) (1) 69-86-46-46
Fax: (33) (1) 64-46-06-60
Telex: MSPARIS 604322
Technical Support Phone: (33) (1) 59-85-96-33 (Province)/33 3 49 49 49 57

Technical Support Fax: (33) (1) 69-28-00-28
Fax Information Service: (33) (1) 36-70-13-13


French Polynesia
----------------
See France

Germany
-------
Microsoft GmbH
Phone: [phone]
Fax: [phone]
Telex: (17) 89/83 28 MS GMBH D
Information: 089/3176 1199
Prices, updates, etc.: 089/3176 1199
CompuServe: GO MSEURO (Microsoft Central Europe)
Bulletin board, device drivers, tech notes: Btx: *microsoft# or *610808000# 
Standard Support: Installation and Handling
Windows 95: 089/3176-1115

Windows, Windows for Workgroups, Printing System: 089/3176-1110
Microsoft Mail Client: 089/3176-1112
Microsoft Excel for Windows, Microsoft Excel for OS/2, PowerPoint for 
Windows:  089/3176-1120
Microsoft Project for Windows, Microsoft Project for MS-DOS: 089/3176-1125
Word for MS-DOS, Fine Artist, Creative Writer: 089/3176-1130