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Other Experiments 


To ascertain the utility of the techniques described above, a series of other 
experiments were conducted with data using the site http://acr-news.org which 
has a dedicated server for the newsletter of the Association for Consumer Rese
arch. The site contains a variety of news items, including President's columns
, conference announcements, and call-for-papers for a number of conferences an
d journals. As an example we describe the results of one experiment using tran
saction clustering technique described in this paper. The session file for the
 experiments contained 18430 user transactions with a total of 192 unique URLs
. Again, based on the average session size, a window of size 2 was chosen for 
the experiment. The sample path tested was: 


President's Column => Conference Update => Calls for Papers => 

Special Topics => Note from the Editor =>ACR News Online Archives => 

ACR 2000 Asia-Pacific Conference

A summary of the results is provided in the table below. The recommendations a
re presented using the title tag of HTML pages associated with the URLs in the
 recommendation set. 

  

  

Session Window Recommendation Score 

President's Column

 

 News from the Grapevine 0.39 

ACR News Online Archives 0.37 

Note from the Editor 0.35 

Conference Update 0.34 

Special Topics  0.32 

President's Column 

Conference Update

 

 Calls for Papers 0.52 

ACR 1999 European Conference 0.47 

Note from the Editor 0.43 

1999 ACR Annual Conference 0.39 

ACR 2000 Asia-Pacific Conference 0.39 

ACR News Online Archives 0.34 

ACR News Updates 0.33 

Conference Update 

Calls for Papers

 

 ACR 1999 European Conference 0.72 

ACR News Updates 0.64 

1999 ACR Annual Conference 0.57 

ACR 2000 Asia-Pacific Conference 0.56 

Note from the Editor 0.36 

Journal of Psychology and Marketing 0.35 

Seminar in Marketing Communications 0.34 

ACR News Online Archives 0.34 

Calls for Papers 

Special Topics

 

 ACR News Updates 0.63 

ACR 1999 European Conference 0.58 

1999 ACR Annual Conference 0.57 

Journal of Psychology and Marketing 0.50 

ACR News Online Archives 0.43 

Note from the Editor 0.42 

ACR 2000 Asia-Pacific Conference 0.40 

News from the Grapevine 0.39 

Special Topics 

Note from the Editor 

 

 ACR News Online Archives 0.46 

News from the Grapevine 0.37 

Note from the Editor 

ACR News Online Archives 

 

 Journal of Consumer Psychology 0.41 

President's Column - Sept 1997 0.36 

Journal of Psychology and Marketing 0.36 

ACR News Online Archives 

ACR 2000 Asia-Pacific Conference

 

 1999 ACR Annual Conference 0.76 

Journal of Consumer Psychology 0.41 

Journal of Psychology and Marketing 0.36 

President's Column - Sept 1997 0.34 

Calls for Papers 0.31 





System Implementation and Demonstration Site


The ACR News site discussed in the previous section was used to implement a de
monstration version of the Web personalization system based on the techniques 
and the architecture presented in this paper. A local version of the site whic
h uses our recommendation engine is available for demonstration purposes from 
http://aztec.cs.depaul.edu/scripts/ACR2. For this demonstration, we used a sub
set of the ACR logs (from June 1998 to June 1999), and used transaction cluste
ring to derive URL clusters. The transaction clustering process yielded 28 URL
 clusters representing different types of user access patterns. A threshold of
 0.5 was used to derive URL clusters from transaction clusters (i.e., URL clus
ters contained only those URL references appearing in at least 50% of transact
ions). We used a recommendation threshold of 0.3 as a cut-off point to ensure 
capturing overlapping user interests. Based on the average session size, the s
ystem automatically chose a session window of size of 3 references.


The recommendation engine was implemented as a set of CGI scripts, using cooki
es to keep track of user's active session. Figures below depict a typical inte
raction of user with site. The top frame in each window contains the actual pa
ge contents from the site, while the bottom frame contains the recommended lin
ks. When the user clicks on a link in either frame, the top frame will display
 the content of the requested page, and the bottom frame is dynamically update
d to include the new recommendations. As seen in Figure 3, initially the syste
m does not provide any recommendations until the user has navigated through mo
re pages. Figure 4 shows the recommendations resulting after the user has foll
owed a path to "President's Column" and then to "Online Archives." The recomme
ndations include past President Columns and Editor's Notes (as well as other p
ages) often visited by users who have shown similar access patterns. Figure 5 
and 6 show the results of the user navigation through "Conference Update," "Call for Papers," and then "1999 Asia Pacific Conference". As can
 be seen in these Figures, user's intention of looking for more specific infor
mation will result in more specific recommendations. For example, in Figure 5,
 general recommendations are provided guiding the user to upcoming conferences
 and news items. When the user accesses a specific conference page (Figure 6),
 other specific conference information is presented as potentially interesting
 (e.g., "Winter 2000 SCP Conference" and "Int'l Conference on Marketing and De
velopment").







Figure 3. Main page for the demonstration site. Initially, no recommendations 
are provided as the active user session does not contain sufficient number of 
references. 






Figure 4. Dynamic recommendations after the user has navigated through "Presid
ent's Column" and "Online Archive" pages.

 






Figure 5. Recommendations based on user navigation through "Conference Update"
 and "Call for Papers" pages.

 






Figure 6. System provides specific recommendations related to conferences, bas
ed on user navigation through "Conference Update," "Call for Papers," and "199
9 Asia Pacific Conference" pages.

 




  

Conclusions 


The Web is providing a direct communication medium between the vendors of prod
ucts and services, and their clients. Coupled with the ability to collect deta
iled data at the granularity of individual mouse clicks, this provides a treme
ndous opportunity for personalizing the Web experience for clients. In e-comme
rce parlance this is being termed mass customization. Outside of e-commerce al
so, the idea of Web personalization has many applications. Recently there has 
been an increasing amount of research activity on various aspects of the perso
nalization problem. Most current approaches to personalization by various Web-
based companies rely heavily on human participation to collect profile informa
tion about users. This suffers from the problems of the profile data being sub
jective, as well getting out of date as the user preferences change over time.
 


We have provided several techniques in which the user preference is automatica
lly learned from Web usage data, by using data mining techniques. This has the
 potential of eliminating subjectiveness from profile data as well as keeping 
it up-to-date. We describe a general architecture for automatic Web personaliz
ation based on the proposed techniques, and discuss solutions to the problems 
of usage data preprocessing, usage knowledge extraction, and making recommenda
tions based on the extracted knowledge. Our experimental results indicate that
 the techniques discussed here are promising, each with its own unique charact
eristics, and bear further investigation and development. 

  


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