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</TR></TABLE></TD><TD ALIGN="right" VALIGN="top" ROWSPAN=3><EM><b>Smack</b></EM></TD></TR><TR><TD BGCOLOR="white" CLASS="NavBarCell2"><FONT SIZE="-2"> <A HREF="../../../../../org/jivesoftware/smackx/workgroup/package-summary.html"><B>PREV PACKAGE</B></A> <A HREF="../../../../../org/jivesoftware/smackx/workgroup/ext/forms/package-summary.html"><B>NEXT PACKAGE</B></A></FONT></TD><TD BGCOLOR="white" CLASS="NavBarCell2"><FONT SIZE="-2"> <A HREF="../../../../../index.html?org/jivesoftware/smackx/workgroup/agent/package-summary.html" target="_top"><B>FRAMES</B></A> <A HREF="package-summary.html" target="_top"><B>NO FRAMES</B></A> <SCRIPT type="text/javascript"> <!-- if(window==top) { document.writeln('<A HREF="../../../../../allclasses-noframe.html"><B>All Classes</B></A>'); } //--></SCRIPT><NOSCRIPT> <A HREF="../../../../../allclasses-noframe.html"><B>All Classes</B></A></NOSCRIPT></FONT></TD></TR></TABLE><A NAME="skip-navbar_top"></A><!-- ========= END OF TOP NAVBAR ========= --><HR><H2>Package org.jivesoftware.smackx.workgroup.agent</H2><TABLE BORDER="1" WIDTH="100%" CELLPADDING="3" CELLSPACING="0" SUMMARY=""><TR BGCOLOR="#CCCCFF" CLASS="TableHeadingColor"><TH ALIGN="left" COLSPAN="2"><FONT SIZE="+2"><B>Interface Summary</B></FONT></TH></TR><TR BGCOLOR="white" CLASS="TableRowColor"><TD WIDTH="15%"><B><A HREF="../../../../../org/jivesoftware/smackx/workgroup/agent/AgentRosterListener.html" title="interface in org.jivesoftware.smackx.workgroup.agent">AgentRosterListener</A></B></TD><TD> </TD></TR><TR BGCOLOR="white" CLASS="TableRowColor"><TD WIDTH="15%"><B><A HREF="../../../../../org/jivesoftware/smackx/workgroup/agent/OfferConfirmationListener.html" title="interface in org.jivesoftware.smackx.workgroup.agent">OfferConfirmationListener</A></B></TD><TD> </TD></TR><TR BGCOLOR="white" CLASS="TableRowColor"><TD WIDTH="15%"><B><A HREF="../../../../../org/jivesoftware/smackx/workgroup/agent/OfferListener.html" title="interface in org.jivesoftware.smackx.workgroup.agent">OfferListener</A></B></TD><TD>An interface which all classes interested in hearing about chat offers associated to a particular AgentSession instance should implement.<br></TD></TR><TR BGCOLOR="white" CLASS="TableRowColor"><TD WIDTH="15%"><B><A HREF="../../../../../org/jivesoftware/smackx/workgroup/agent/QueueUsersListener.html" title="interface in org.jivesoftware.smackx.workgroup.agent">QueueUsersListener</A></B></TD><TD> </TD></TR></TABLE> <P><TABLE BORDER="1" WIDTH="100%" CELLPADDING="3" CELLSPACING="0" SUMMARY=""><TR BGCOLOR="#CCCCFF" CLASS="TableHeadingColor"><TH ALIGN="left" COLSPAN="2"><FONT SIZE="+2"><B>Class Summary</B></FONT></TH></TR><TR BGCOLOR="white" CLASS="TableRowColor"><TD WIDTH="15%"><B><A HREF="../../../../../org/jivesoftware/smackx/workgroup/agent/Agent.html" title="class in org.jivesoftware.smackx.workgroup.agent">Agent</A></B></TD><TD>The <code>Agent</code> class is used to represent one agent in a Workgroup Queue.</TD></TR><TR BGCOLOR="white" CLASS="TableRowColor"><TD WIDTH="15%"><B><A HREF="../../../../../org/jivesoftware/smackx/workgroup/agent/AgentRoster.html" title="class in org.jivesoftware.smackx.workgroup.agent">AgentRoster</A></B></TD><TD>Manges information about the agents in a workgroup and their presence.</TD></TR><TR BGCOLOR="white" CLASS="TableRowColor"><TD WIDTH="15%"><B><A HREF="../../../../../org/jivesoftware/smackx/workgroup/agent/AgentSession.html" title="class in org.jivesoftware.smackx.workgroup.agent">AgentSession</A></B></TD><TD>This class embodies the agent's active presence within a given workgroup.</TD></TR><TR BGCOLOR="white" CLASS="TableRowColor"><TD WIDTH="15%"><B><A HREF="../../../../../org/jivesoftware/smackx/workgroup/agent/InvitationRequest.html" title="class in org.jivesoftware.smackx.workgroup.agent">InvitationRequest</A></B></TD><TD>Request sent by an agent to invite another agent or user.</TD></TR><TR BGCOLOR="white" CLASS="TableRowColor"><TD WIDTH="15%"><B><A HREF="../../../../../org/jivesoftware/smackx/workgroup/agent/Offer.html" title="class in org.jivesoftware.smackx.workgroup.agent">Offer</A></B></TD><TD>A class embodying the semantic agent chat offer; specific instances allow the acceptance or rejecting of the offer.<br></TD></TR><TR BGCOLOR="white" CLASS="TableRowColor"><TD WIDTH="15%"><B><A HREF="../../../../../org/jivesoftware/smackx/workgroup/agent/OfferConfirmation.html" title="class in org.jivesoftware.smackx.workgroup.agent">OfferConfirmation</A></B></TD><TD> </TD></TR><TR BGCOLOR="white" CLASS="TableRowColor"><TD WIDTH="15%"><B><A HREF="../../../../../org/jivesoftware/smackx/workgroup/agent/OfferConfirmation.Provider.html" title="class in org.jivesoftware.smackx.workgroup.agent">OfferConfirmation.Provider</A></B></TD><TD> </TD></TR><TR BGCOLOR="white" CLASS="TableRowColor"><TD WIDTH="15%"><B><A HREF="../../../../../org/jivesoftware/smackx/workgroup/agent/OfferContent.html" title="class in org.jivesoftware.smackx.workgroup.agent">OfferContent</A></B></TD><TD>Type of content being included in the offer.</TD></TR><TR BGCOLOR="white" CLASS="TableRowColor"><TD WIDTH="15%"><B><A HREF="../../../../../org/jivesoftware/smackx/workgroup/agent/RevokedOffer.html" title="class in org.jivesoftware.smackx.workgroup.agent">RevokedOffer</A></B></TD><TD>An immutable simple class to embody the information concerning a revoked offer, this is namely the reason, the workgroup, the userJID, and the timestamp which the message was received.<br></TD></TR><TR BGCOLOR="white" CLASS="TableRowColor"><TD WIDTH="15%"><B><A HREF="../../../../../org/jivesoftware/smackx/workgroup/agent/TranscriptManager.html" title="class in org.jivesoftware.smackx.workgroup.agent">TranscriptManager</A></B></TD><TD>A TranscriptManager helps to retrieve the full conversation transcript of a given session <A HREF="../../../../../org/jivesoftware/smackx/workgroup/agent/TranscriptManager.html#getTranscript(java.lang.String, java.lang.String)"><CODE>TranscriptManager.getTranscript(String, String)</CODE></A> or to retrieve a list with the summary of all the conversations that a user had <A HREF="../../../../../org/jivesoftware/smackx/workgroup/agent/TranscriptManager.html#getTranscripts(java.lang.String, java.lang.String)"><CODE>TranscriptManager.getTranscripts(String, String)</CODE></A>.</TD></TR><TR BGCOLOR="white" CLASS="TableRowColor"><TD WIDTH="15%"><B><A HREF="../../../../../org/jivesoftware/smackx/workgroup/agent/TranscriptSearchManager.html" title="class in org.jivesoftware.smackx.workgroup.agent">TranscriptSearchManager</A></B></TD><TD>A TranscriptSearchManager helps to retrieve the form to use for searching transcripts <A HREF="../../../../../org/jivesoftware/smackx/workgroup/agent/TranscriptSearchManager.html#getSearchForm(java.lang.String)"><CODE>TranscriptSearchManager.getSearchForm(String)</CODE></A> or to submit a search form and return the results of the search <A HREF="../../../../../org/jivesoftware/smackx/workgroup/agent/TranscriptSearchManager.html#submitSearch(java.lang.String, org.jivesoftware.smackx.Form)"><CODE>TranscriptSearchManager.submitSearch(String, Form)</CODE></A>.</TD></TR><TR BGCOLOR="white" CLASS="TableRowColor"><TD WIDTH="15%"><B><A HREF="../../../../../org/jivesoftware/smackx/workgroup/agent/TransferRequest.html" title="class in org.jivesoftware.smackx.workgroup.agent">TransferRequest</A></B></TD><TD>Request sent by an agent to transfer a support session to another agent or user.</TD></TR><TR BGCOLOR="white" CLASS="TableRowColor"><TD WIDTH="15%"><B><A HREF="../../../../../org/jivesoftware/smackx/workgroup/agent/UserRequest.html" title="class in org.jivesoftware.smackx.workgroup.agent">UserRequest</A></B></TD><TD>Requests made by users to get support by some agent.</TD></TR><TR BGCOLOR="white" CLASS="TableRowColor"><TD WIDTH="15%"><B><A HREF="../../../../../org/jivesoftware/smackx/workgroup/agent/WorkgroupQueue.html" title="class in org.jivesoftware.smackx.workgroup.agent">WorkgroupQueue</A></B></TD><TD>A queue in a workgroup, which is a pool of agents that are routed a specific type of chat request.</TD></TR><TR BGCOLOR="white" CLASS="TableRowColor"><TD WIDTH="15%"><B><A HREF="../../../../../org/jivesoftware/smackx/workgroup/agent/WorkgroupQueue.Status.html" title="class in org.jivesoftware.smackx.workgroup.agent">WorkgroupQueue.Status</A></B></TD><TD>A class to represent the status of the workgroup.</TD></TR></TABLE> <P><DL></DL><HR><!-- ======= START OF BOTTOM NAVBAR ====== --><A NAME="navbar_bottom"><!-- --></A><A HREF="#skip-navbar_bottom" title="Skip navigation links"></A><TABLE BORDER="0" WIDTH="100%" CELLPADDING="1" CELLSPACING="0" SUMMARY=""><TR><TD COLSPAN=2 BGCOLOR="#EEEEFF" CLASS="NavBarCell1"><A NAME="navbar_bottom_firstrow"><!-- --></A><TABLE BORDER="0" CELLPADDING="0" CELLSPACING="3" SUMMARY=""> <TR ALIGN="center" VALIGN="top"> <TD BGCOLOR="#EEEEFF" CLASS="NavBarCell1"> <A 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