prs_serviceincident.mof

Pegasus is an open-source implementationof the DMTF CIM and WBEM standards. It is designed to be por

// Copyright (c) 2005 DMTF.  All rights reserved.
// <change cr="ArchCR00066.004" type="add">Add UmlPackagePath
// qualifier values to CIM Schema.</change>
// ==================================================================
//  PRS_ServiceIncident
// ==================================================================
   [UMLPackagePath ( "PRS::Support" ), Version ( "2.6.0" ), 
    Description (
       "PRS_ServiceIncident contains the fundamental information "
       "related to a specific incident: its identity, status, "
       "priority, etc. The actual incident data, including specific "
       "transactions and resolution information, is contained in the "
       "objects associated with PRS_ServiceIncident. These include "
       "specific Problem, Resolution and Activity related objects "
       "accrued through the Transaction workflow.")]
class PRS_ServiceIncident : PRS_ExchangeElement {

      [Description (
          "The unique identifier for this incident assigned by the "
          "Requester.")]
   string RequesterID;

      [Description (
          "The unique identifier for this incident assigned by the "
          "Provider.")]
   string ProviderID;

      [Description (
          "The state of the incident within the Service Incident "
          "Exchange Standard transaction model."), 
       ValueMap { "0", "1", "2", "3", "4", "5", "6", "7", "254",
       "255" }, 
       Values { "Beginning_State", "Not_Entitled", "Entitled",
          "Problem_Submitted", "Open_Requester", "Open_Provider",
          "Closed_Pending_Confirmation", "Closed", "Other", "Unknown" }]
   uint8 CurrentState;

      [Description (
          "The severity of the incident as defined by the Requester. "
          "One is the most severe and five is the least severe."), 
       ValueMap { "1", "2", "3", "4", "5" }]
   uint8 RequesterSeverity;

      [Description (
          "The priority of the incident as defined by the Requester. "
          "One is the highest priority and five is the lowest "
          "priority."), 
       ValueMap { "1", "2", "3", "4", "5" }]
   uint8 ProviderPriority;

      [Description (
          "The explicit time the Requester expects a response.")]
   datetime ResponseTime;

      [Description (
          "Status of the incident according to the workflow.")]
   string WorkflowStatus;

      [Description (
          "Additional general information about the incident.")]
   string Comment;

      [Description (
          "Is the Requester entitled to service or not?"), 
       ValueMap { "0", "1", "254", "255" }, 
       Values { "Yes", "No", "Other", "Unknown" }]
   uint8 Entitled;

      [Description (
          "Was the last transaction was accepted or rejected?"), 
       ValueMap { "0", "1", "254", "255" }, 
       Values { "Yes", "No", "Other", "Unknown" }]
   uint8 Acknowledge;

      [Deprecated { "PRS_ServiceIncident.LastTransaction" }, 
       Description (
          "The use of the TransactionName property is deprecated. New "
          "Service Incidents should use the LastTransaction property "
          "and set this property to NULL.")]
   string TransactionName;

      [Description (
          "The name of the last transaction which was acknowledged."), 
       ValueMap { "0", "1", "2", "3", "4", "5", "6", "7", "8", "9",
          "10", "11", "254", "255" }, 
       Values { "Service_Request", "Entitlement", "Problem_Submittal",
          "Accept_Problem", "Problem_Resolution",
          "Request_Problem_Information", "Provide_Problem_Information",
          "Provide_Admin_Information", "Query_Incident",
          "Confirm_Close", "Reject_Resolution", "Request_Closure",
          "Other", "Unknown" }]
   uint8 LastTransaction;
};