📄 workgroup-queue-manage.jsp
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<%@ taglib uri="http://java.sun.com/jstl/core_rt" prefix="c" %>
<%--
- $RCSfile$
- $Revision: 32958 $
- $Date: 2006-08-07 09:12:40 -0700 (Mon, 07 Aug 2006) $
--%>
<%@ page
import ="java.util.*,
org.jivesoftware.xmpp.workgroup.Agent,
org.jivesoftware.xmpp.workgroup.*,
java.util.LinkedList,
org.xmpp.packet.JID,
org.jivesoftware.xmpp.workgroup.dispatcher.DispatcherInfo,
org.jivesoftware.util.ParamUtils"
errorPage="workgroup-error.jsp"%>
<%
// Get parameters //
String wgID = ParamUtils.getParameter(request, "wgID");
long queueID = ParamUtils.getLongParameter(request, "qID", -1L);
String name = ParamUtils.getParameter(request, "name");
String description = ParamUtils.getParameter(request, "description");
// String agentSelector = ParamUtils.getParameter(request,"agentSelector");
String success = ParamUtils.getParameter(request, "success");
boolean update = request.getParameter("update") != null;
int overflow = ParamUtils.getIntParameter(request, "overflow", 1);
long overflowQID = ParamUtils.getLongParameter(request, "overflowQID", -1L);
WorkgroupManager wgManager = WorkgroupManager.getInstance();
WorkgroupAdminManager adminManager = new WorkgroupAdminManager();
// Load the workgroup
Workgroup workgroup = wgManager.getWorkgroup(new JID(wgID));
long offerTimeout = ParamUtils.getLongParameter(request, "offerTimeout", -1);
if (offerTimeout == -1) {
offerTimeout = workgroup.getOfferTimeout() / 1000;
}
long requestTimeout = ParamUtils.getLongParameter(request, "requestTimeout", -1);
if (requestTimeout == -1) {
requestTimeout = workgroup.getRequestTimeout() / 1000;
}
AgentManager aManager = wgManager.getAgentManager();
// Load the request queue:
RequestQueue queue = workgroup.getRequestQueue(queueID);
//AgentSelector newSelector = null;
%>
<%
RequestQueue.OverflowType overflowType = null;
switch (overflow) {
case 1:
overflowType = RequestQueue.OverflowType.OVERFLOW_NONE;
break;
case 2:
overflowType = RequestQueue.OverflowType.OVERFLOW_RANDOM;
break;
case 3:
overflowType = RequestQueue.OverflowType.OVERFLOW_BACKUP;
break;
}
Map errors = new HashMap();
if (update) {
if (name == null) {
errors.put("name","");
}
else {
}
if (errors.size() == 0) {
queue.setName(name);
queue.setDescription(description);
// set timeouts
DispatcherInfo infos = queue.getDispatcher().getDispatcherInfo();
infos.setOfferTimeout(offerTimeout*1000L);
infos.setRequestTimeout(requestTimeout*1000L);
queue.getDispatcher().setDispatcherInfo(infos);
}
queue.setOverflowType(overflowType);
if (overflowType == RequestQueue.OverflowType.OVERFLOW_BACKUP && overflowQID != -1L) {
queue.setBackupQueue(workgroup.getRequestQueue(overflowQID));
}
response.sendRedirect("workgroup-queue-manage.jsp?success=true&wgID=" + wgID + "&qID=" + queue.getID());
return;
}
RequestQueue backupQueue = null;
if (errors.size() == 0) {
name = queue.getName();
description = queue.getDescription();
DispatcherInfo dispatcherInfo = queue.getDispatcher().getDispatcherInfo();
offerTimeout = dispatcherInfo.getOfferTimeout();
requestTimeout = dispatcherInfo.getRequestTimeout();
overflowType = queue.getOverflowType();
if (overflowType == RequestQueue.OverflowType.OVERFLOW_BACKUP) {
backupQueue = queue.getBackupQueue();
}
}
%>
<html>
<head>
<title>Edit Queue Settings - <%=queue.getName()%></title>
<meta name="subPageID" content="workgroup-queues"/>
<meta name="extraParams" content="wgID=<%= wgID %>"/>
<!--<meta name="helpPage" content="edit_queue_properties.html"/>-->
<script language="JavaScript" type="text/javascript">
function openWin(el) {
var win = window.open('user-browser.jsp?formName=f&elName=agents','newWin','width=500,height=550,menubar=yes,location=no,personalbar=no,scrollbars=yes,resize=yes');
}
function openAgentGroupWindow(el){
var agentwin = window.open('agent-group-browser.jsp?formName=f&elName=agentGroups','newWin','width=500,height=550,menubar=yes,location=no,personalbar=no,scrollbars=yes,resize=yes');
}
</script>
</head>
<body>
<p>
The queue name and description helps
administrators and agents with identifying a particular request queue.
</p>
<p>
<a href="workgroup-queue-agents.jsp?wgID=<%= wgID %>&qID=<%= queueID%>">Edit Agents and Groups</a>
<a href="workgroup-queues.jsp?wgID=<%= wgID %>">View Queues</a>
</p>
<% if(success != null && errors.size() == 0) { %>
<div class="success">
Workgroup Queue has been updated.
</div>
<br/>
<% } %>
<% if (errors.size() > 0) { %>
<div class="error">
Please fix the errors below.
</div>
<% } %>
<form action="workgroup-queue-manage.jsp" method="post" name="f">
<input type="hidden" name="wgID" value="<%= wgID %>">
<input type="hidden" name="qID" value="<%= queueID %>">
<table width="100%" class="jive-table" cellpadding="3" cellspacing="0" border="0">
<tr>
<th colspan="3">Queue Settings</th>
</tr>
<tr valign="top">
<td class="c1">
<b>Name: *</b>
<% if (errors.get("name") != null) { %>
<span class="jive-error-text">
Please enter a name.
</span>
<% } %>
<br/>
<span class="jive-description">
Please specify the name of the queue. The queue name should be created based on the Queue Routing rules.
</span>
</td>
<td class="c2">
<input type="text" name="name" size="40"
value="<%= ((name != null) ? name : "") %>">
</td>
</tr>
<tr valign="top">
<td class="c1">
<b>Description:</b>
<br/>
<span class="jive-description">Specify a description for this queue to easily identify it.</span>
</td>
<td class="c2">
<textarea name="description" cols="40" rows="2" wrap="virtual"><%= ((description != null) ? description : "") %></textarea>
</td>
</tr>
<tr valign="top">
<td class="c1">
<b>Request Timeout: (sec) *</b>
<% if (errors.get("requestTimeout") != null) { %>
<span class="jive-error-text">
Please enter a valid timeout value.
</span>
<% } %>
<br/>
<span class="jive-description">The total time before an individual request will timeout if no agents accept it.</span>
</td>
<td width="99%">
<input type="text" name="requestTimeout" value="<%= requestTimeout/1000L %>"
size="5" maxlength="10"
>
</td>
</tr>
<tr valign="top">
<td class="c1">
<b>Offer Timeout: (sec) *</b>
<% if (errors.get("offerTimeout") != null) { %>
<span class="jive-error-text">
Please enter a valid timeout value.
</span>
<% } %>
<br/>
<span class="jive-description">The time each agent will be giving to accept a chat request.</span>
</td>
<td class="c2">
<input type="text" name="offerTimeout" value="<%= offerTimeout/1000 %>" size="5" maxlength="10">
</td>
</tr>
<tr valign="top">
<td class="c1">
<b>Queue Overflow Policy:</b>
<br/>
<span class="jive-description">Specify failover for this queue.</span>
</td>
<td class="c2">
<table cellpadding="2" cellspacing="0" border="0" style="border-width:0px !important;">
<tr>
<td>
<input type="radio" name="overflow" value="1" id="over01"
<%= ((overflowType==RequestQueue.OverflowType.OVERFLOW_NONE) ? "checked" : "") %>>
</td>
<td>
<label for="over01">Never overflow requests</label>
</td>
</tr>
<tr>
<td>
<input type="radio" name="overflow" value="2" id="over02"
<%= ((overflowType==RequestQueue.OverflowType.OVERFLOW_RANDOM) ? "checked" : "") %>>
</td>
<td>
<label for="over02">Overflow requests to a random queue</label>
</td>
</tr>
<% // Get a list of all other queues in this workgroup
List queues = new LinkedList();
for(RequestQueue requestQueue : workgroup.getRequestQueues()){
if (requestQueue.getID() != queueID) {
queues.add(requestQueue);
}
}
%>
<tr>
<td>
<input type="radio" name="overflow" value="3" id="over03"
<%= ((overflowType==RequestQueue.OverflowType.OVERFLOW_BACKUP) ? "checked" : "") %>
<%= ((queues.size()==0) ? "disabled" : "") %>>
</td>
<td>
<label for="over03">Overflow requests to a specified queue:</label>
</td>
</tr>
<tr>
<td> </td>
<td>
<% if (queues.size() == 0) { %>
No other queues -
<a href="workgroup-queue-create.jsp?wgID=<%= wgID %>">create one</a>.
<% } else { %>
<select size="1" name="overflowQID" onchange="this.form.overflow[2].checked=true;">
<option value=""></option>
<% for (int i=0; i<queues.size(); i++) {
RequestQueue q = (RequestQueue)queues.get(i);
%>
<option value="<%= q.getID() %>"
<% if (backupQueue != null) { %>
<%= ((backupQueue.getID()==q.getID()) ? "selected" : "") %>
<% } %>
><%= q.getName() %></option>
<% } %>
</select>
<% } %>
</td>
</tr>
</table>
</td>
</tr>
</table>
<br>
* Required field.
<br><br>
<input type="submit" name="update" value="Save Settings">
</form>
<script language="JavaScript" type="text/javascript">
document.f.name.focus();
</script>
</body>
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