📄 workgroup-dataform.jsp
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<%@ page import="org.jivesoftware.util.ParamUtils,
org.jivesoftware.xmpp.workgroup.WorkgroupManager,
org.jivesoftware.xmpp.workgroup.Workgroup,
org.xmpp.packet.JID,
org.jivesoftware.xmpp.workgroup.utils.ModelUtil, org.jivesoftware.openfire.fastpath.dataforms.FormManager, org.jivesoftware.openfire.fastpath.dataforms.WorkgroupForm, org.jivesoftware.openfire.fastpath.dataforms.FormElement, org.jivesoftware.openfire.fastpath.dataforms.FormUtils"%>
<%
String wgID = ParamUtils.getParameter(request, "wgID");
WorkgroupManager workgroupManager = WorkgroupManager.getInstance();
Workgroup workgroup = workgroupManager.getWorkgroup(new JID(wgID));
FormManager formManager = FormManager.getInstance();
WorkgroupForm workgroupForm = formManager.getWebForm(workgroup);
if (workgroupForm == null) {
workgroupForm = new WorkgroupForm();
formManager.addWorkgroupForm(workgroup, workgroupForm);
}
boolean changePosition = ParamUtils.getBooleanParameter(request, "changePos");
boolean up = ParamUtils.getBooleanParameter(request, "up");
boolean down = ParamUtils.getBooleanParameter(request, "down");
boolean delete = ParamUtils.getBooleanParameter(request, "delete");
// Change the position of a interceptor
if (changePosition) {
int index = ParamUtils.getIntParameter(request, "index", -1);
if (index >= 0) {
// Get the Form element at index
FormElement element = workgroupForm.getFormElementAt(index);
// Re-add it based on the "direction" we're doing. First, remove it:
workgroupForm.removeFormElement(index);
if (up) {
workgroupForm.addFormElement(element, index - 1);
}
if (down) {
workgroupForm.addFormElement(element, index + 1);
}
// done, so redirect
response.sendRedirect("workgroup-dataform.jsp?wgID=" + wgID);
return;
}
}
String changeRequired = ParamUtils.getParameter(request, "notRequired");
if (ModelUtil.hasLength(changeRequired)) {
boolean notRequired = ParamUtils.getBooleanParameter(request, "notRequired");
int index = ParamUtils.getIntParameter(request, "index", -1);
FormElement elem = workgroupForm.getFormElementAt(index);
elem.setRequired(notRequired);
}
if (delete) {
int index = ParamUtils.getIntParameter(request, "index", -1);
if (index >= 0) {
// Re-add it based on the "direction" we're doing. First, remove it:
workgroupForm.removeFormElement(index);
// done, so redirect
response.sendRedirect("workgroup-dataform.jsp?wgID=" + wgID);
return;
}
}
boolean save = ParamUtils.getParameter(request, "save") != null;
String message = "";
if (save) {
String title = ParamUtils.getParameter(request, "title");
String description = ParamUtils.getParameter(request, "description");
if (ModelUtil.hasLength(title)) {
workgroupForm.setTitle(title);
}
if (ModelUtil.hasLength(description)) {
workgroupForm.setDescription(description);
}
formManager.saveWorkgroupForm(workgroup);
message = "Web Form has been saved.";
}
String formTitle = workgroupForm.getTitle();
String description = workgroupForm.getDescription();
if (!ModelUtil.hasLength(formTitle)) {
formTitle = "";
}
if (!ModelUtil.hasLength(description)) {
description = "";
}
%>
<html>
<head>
<title><%= "Workgroup Web Form for "+wgID%></title>
<meta name="subPageID" content="workgroup-forms"/>
<meta name="extraParams" content="wgID=<%= wgID %>"/>
<!--<meta name="helpPage" content="create_a_form.html"/>-->
</head>
<body>
<p>
Create your own customized HTML Form to collect information from the user.
</p>
<p>
<b>Important:</b> Saving the form makes the form visible to customers.
</p>
<% if(save){ %>
<div class="success">
<%= message %>
</div>
<% } %>
<table class="jive-table" cellpadding="3" cellspacing="0" >
<form action="workgroup-dataform.jsp" method="post">
<tr>
<th>Order</th><th>Label</th><th>Name</th><th>Type</th><th>Required</th><th>Edit</th><th>Delete</th>
</tr>
<!-- Build table -->
<%
int counter = 0;
int size = workgroupForm.getFormElements().size();
for(FormElement element : workgroupForm.getFormElements()){
boolean isHidden = (element.getAnswerType() == WorkgroupForm.FormEnum.hidden);
%>
<tr valign="top" <%= isHidden ? "bgcolor=\"#fffff\"" : ""%>>
<td>
<% if(counter == 0 && size > 1) { %>
<a href="workgroup-dataform.jsp?wgID=<%=wgID%>&changePos=true&down=true&index=<%=counter%>">
<img src="images/arrow_down.gif" width="16" height="16" border="0"></a>
<img src="images/blank.gif" width="16" height="16">
<% } %>
<% if(counter > 0 && counter < size - 1){ %>
<a href="workgroup-dataform.jsp?wgID=<%=wgID%>&changePos=true&down=true&index=<%=counter%>"><img src="images/arrow_down.gif" width="16" height="16" border="0"></a>
<a href="workgroup-dataform.jsp?wgID=<%=wgID%>&changePos=true&up=true&index=<%=counter%>">
<img src="images/arrow_up.gif" width="16" height="16" border="0"></a>
<%}%>
<% if(counter > 0 && counter == size - 1){ %>
<img src="images/blank.gif" width="16" height="16">
<a href="workgroup-dataform.jsp?wgID=<%=wgID%>&changePos=true&up=true&index=<%=counter%>">
<img src="images/arrow_up.gif" width="16" height="16" border="0"></a>
<%}%>
<% if(size == 1){%>
<%}%>
</td>
<% if(!isHidden){ %>
<td><b><%= element.getLabel()%></b></td>
<td><%= element.getVariable()%></td>
<td><%= FormUtils.createAnswers(element) %><br><span class="jive-description"><%= element.getDescription() != null ? element.getDescription() : "" %></span></td>
<%
if(element.isRequired()){
%>
<td><a href="workgroup-dataform.jsp?wgID=<%=wgID %>¬Required=false&index=<%=counter %>">Required</a></td>
<% } else { %>
<td><a href="workgroup-dataform.jsp?wgID=<%=wgID %>¬Required=true&index=<%=counter %>">Not Required</a></td>
<% }%>
<td>
<a href="create-element.jsp?wgID=<%= wgID%>&edit=true&index=<%= counter%>"><img src="images/edit-16x16.gif" border="0" /></a></td>
<% } else {
if(element.getAnswerType() == WorkgroupForm.FormEnum.hidden){
String variableName = element.getVariable();
String type = "";
if(variableName.startsWith("cookie_")){
type = "Cookie";
}
else if(variableName.startsWith("header_")){
type = "HTTP Header";
}
else if(variableName.startsWith("session_")){
type = "Session Attribute";
}
int indexOf = variableName.indexOf("_");
String varName = variableName.substring(indexOf + 1);
%>
<td colspan="5" align="center">{Hidden variable - Type: <%=type%>. Checks for variable:<%= varName%>}</td>
<% }} %>
<td> <a href="workgroup-dataform.jsp?wgID=<%=wgID%>&delete=true&index=<%=counter%>"><img src="images/delete-16x16.gif" border="0"></a></td>
</tr>
<% counter++; }%>
<tr>
<td colspan="1"><input type="button" name="create" value="Add Field" onclick="window.location.href='create-element.jsp?wgID=<%= wgID%>'"></td>
<td colspan="6"><input type="submit" name="save" value="Save Changes"></td>
<input type="hidden" name="wgID" value="<%= wgID %>">
</tr>
</form>
</table>
<br/><br/>
<div style="width:600px">
<p>Spark Fastpath has assigned certain functionality to certain form element names. Please review before building your list.
For a more customized approach via code, you may want to implement your own MetadataProvider. Please see the Web Chat Client api
for more information.
</p>
</div>
<table class="jive-table" cellpadding="3" cellspacing="0" width="600">
<tr>
<th nowrap>Form Name</th><th>Description</th>
</tr>
<tr>
<td>username</td><td>Use this variable to allow a user to specify their own user name to use for this chat session.</td>
</tr>
<tr>
<td>password</td><td>Use this variable in conjunction with 'username' to allow a user to login to their account.</td>
</tr>
<tr>
<td>email</td><td>Use this form element name to allow a user to specify their email address.</td>
</tr>
<tr>
<td>question</td><td>Use this form element name to set the question a user asks before entering a queue.</td>
</tr>
<tr>
<td>agent</td><td>Use this form element name to specify a particular agent to initially route to in the workgroup. If the agent is not available, the failover is to route to others in the workgroup.</td>
</tr>
</table>
</body>
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