chatsettingscreator.java

openfire 服务器源码下载

                    bytes = new byte[(int)image.length()];
                    int read = stream.read(bytes);
                    if (read != bytes.length) {
                        throw new IOException("Failed to read all image bytes."); 
                    }
                    stream.close();
                    final String encodedFile = StringUtils.encodeBase64(bytes);

                    createImageChatSetting(workgroupJID, key,
                            ChatSettings.SettingType.image_settings, encodedFile);
                }
                catch (IOException e) {
                    ComponentManagerFactory.getComponentManager().getLog().error(e);
                }
            }
        }
    }

    /**
     * Adds the default text settings to the database.
     *
     * @param workgroupJID - the JID of the workgroup to setup.
     */
    private void createTextSettings(JID workgroupJID) {
        for (KeyEnum key : textMap.keySet()) {
            String value = textMap.get(key);
            createChatSetting(workgroupJID, key, ChatSettings.SettingType.text_settings, value);
        }
    }

    /**
     * Adds the default bot settings to the database.
     *
     * @param workgroupJID - the JID of the workgroup to setup.
     */
    private void createBotSettings(JID workgroupJID) {
        try {
            // Enable the workgroup chatbot by default
            Workgroup workgroup = WorkgroupManager.getInstance().getWorkgroup(workgroupJID);
            workgroup.chatbotEnabled(true);
            for (KeyEnum key : botMap.keySet()) {
                String value = botMap.get(key);
                createChatSetting(workgroupJID, key, ChatSettings.SettingType.bot_settings, value);
            }
        }
        catch (UserNotFoundException e) {
            ComponentManagerFactory.getComponentManager().getLog().error(e);
        }
        catch (UnauthorizedException e) {
            ComponentManagerFactory.getComponentManager().getLog().error(e);
        }
    }

    private void createChatSetting(JID workgroupJID, KeyEnum key, ChatSettings.SettingType type,
                                   final String value) {
        ChatSetting setting = new ChatSetting(key);
        setting.setWorkgroupNode(workgroupJID.getNode());
        setting.setType(type);
        setting.setValue(value);
        setting.setDefaultValue(value);

        String label = labelMap.get(key);

        if (!ModelUtil.hasLength(label)) {
            label = "";
        }

        String description = descriptions.get(label);
        if (!ModelUtil.hasLength(description)) {
            description = descriptions.get(key.toString());
        }

        if (!ModelUtil.hasLength(description)) {
            description = "";
        }


        setting.setDescription(description);
        setting.setLabel(label);

        chatSettingsManager.addChatSetting(setting);
    }

    private void createImageChatSetting(JID workgroupJID, KeyEnum key,
            ChatSettings.SettingType type, final String value)
    {
        ChatSetting setting = new ChatSetting(key);
        setting.setWorkgroupNode(workgroupJID.getNode());
        setting.setType(type);
        setting.setValue(value);
        setting.setDefaultValue("");

        String label = labelMap.get(key);

        if (!ModelUtil.hasLength(label)) {
            label = "";
        }

        String description = descriptions.get(label);
        if (!ModelUtil.hasLength(description)) {
            description = descriptions.get(key.toString());
        }

        if (!ModelUtil.hasLength(description)) {
            description = "";
        }

        setting.setDescription(description);
        setting.setLabel(label);

        chatSettingsManager.addChatSetting(setting);
    }

    /**
     * Add default settings to a workgroup.
     *
     * @param workgroupJID the full-jid of the workgroup.
     */
    public void createDefaultSettings(JID workgroupJID) {
        final XStream xstream = new XStream();
        xstream.alias("ChatSettings", ChatSettings.class);
        xstream.alias("Key", KeyEnum.class);
        xstream.alias("Setting", ChatSetting.class);

        createImageSettings(workgroupJID);
        createTextSettings(workgroupJID);
        createBotSettings(workgroupJID);
    }


    public void createDefaultSetting(JID workgroupJID, KeyEnum key) {
        if (imageMap.containsKey(key)) {
            String value = imageMap.get(key);
            InputStream stream = getClass().getResourceAsStream("fastpath/imageMap/" + value);
            if (stream == null) {
                stream = getClass().getResourceAsStream("/fastpath/imageMap/" + value);
            }

            if (stream == null) {
                stream = getClass().getResourceAsStream("/fastpath/images/" + value);
            }
            if (stream != null) {
                byte[] bytes;
                try {
                    bytes = new byte[stream.available()];
                    int read = stream.read(bytes);
                    if (read != bytes.length) {
                        throw new IOException("Failed to read all bytes.");
                    }
                    stream.close();
                    final String encodedFile = StringUtils.encodeBase64(bytes);

                    createChatSetting(workgroupJID, key, ChatSettings.SettingType.image_settings,
                            encodedFile);
                }
                catch (IOException e) {
                    ComponentManagerFactory.getComponentManager().getLog().error(e);
                }
            }
        }
        else if (textMap.containsKey(key)) {
            String value = textMap.get(key);
            createChatSetting(workgroupJID, key, ChatSettings.SettingType.text_settings, value);
        }
        else if (botMap.containsKey(key)) {
            String value = botMap.get(key);
            createChatSetting(workgroupJID, key, ChatSettings.SettingType.bot_settings, value);
        }
    }

    private void populateTextMap() {
        textMap.put(KeyEnum.user_input_page_title, "<b>Start a Live Chat</b><p>Enter your name and all required information.</p>");
        labelMap.put(KeyEnum.user_input_page_title, "User Input Page Greeting");
        descriptions.put(KeyEnum.user_input_page_title.toString(), "The user information text displayed at the top of the page.");


        textMap.put(KeyEnum.start_chat_button, "Start Chat");
        labelMap.put(KeyEnum.start_chat_button, "Start Chat Button");
        descriptions.put(KeyEnum.start_chat_button.toString(), "Text to display on the button to put user into a queue.");


        textMap.put(KeyEnum.queue_title_text, "<b>Routing Your Request...</b><p>Your chat request is being routed. You can cancel your request by clicking \"Close Window\" below.</p>");
        labelMap.put(KeyEnum.queue_title_text, "Title Text In Queue Page");
        descriptions.put(KeyEnum.queue_title_text.toString(), "Text displayed to user while they are waiting in the queue.");

        textMap.put(KeyEnum.queue_description_text, "<div  style=\"border:1px #ccc solid; background-color:#ffe;padding:3px;\"><table border=\"0\"><tr><td><img src=\"images/busy.gif\"></td><td>" +
                "You are currently number ${position} in the queue. It is estimated that your wait time will be ${waitTime}.</td></tr></table></div>");
        labelMap.put(KeyEnum.queue_description_text, "Queue Position Text");
        descriptions.put(KeyEnum.queue_description_text.toString(), "Notifies user of their position in the queue and their estimated wait time.");

        textMap.put(KeyEnum.queue_footer_text, "Please stand by, or you can <a href=\"javascript:showLeaveAMessage()\">leave a message</a>.");
        labelMap.put(KeyEnum.queue_footer_text, "Queue Footer Text");
        descriptions.put(KeyEnum.queue_footer_text.toString(), "Footer text seen in queue.");

        textMap.put(KeyEnum.no_agent_text, "We are unable to route your request at this time. To leave a message or request a call back <a href=\"javascript:showLeaveAMessage()\">click here</a>.");
        labelMap.put(KeyEnum.no_agent_text, "No Agent Available");
        descriptions.put(KeyEnum.no_agent_text.toString(), "Message seen when no agent was able to take the request.");


        textMap.put(KeyEnum.accepted_chat_text, "You are now chatting with ${agent}");
        labelMap.put(KeyEnum.accepted_chat_text, "Chat Room Greeting");
        descriptions.put(KeyEnum.accepted_chat_text.toString(), "The message to display to the user when they first join the room.");


        textMap.put(KeyEnum.transferred_chat_text, "Your conversation is being transferred to another agent.");
        labelMap.put(KeyEnum.transferred_chat_text, "Agent Transfer Message");
        descriptions.put(KeyEnum.transferred_chat_text.toString(), "Message displayed to the user when an agent transfers their chat to another agent.");

        textMap.put(KeyEnum.agent_invite_text, "Inviting another agent to the conversation. Please wait.");
        labelMap.put(KeyEnum.agent_invite_text, "Agent Invitation Message");
        descriptions.put(KeyEnum.agent_invite_text.toString(), "Message displayed to the user when the agent invites another agent into the conversation");

        /*
        textMap.put(KeyEnum.chat_disconnected_text, "Your chat session has ended");
        labelMap.put(KeyEnum.chat_disconnected_text, "Chat session has ended");
        */

        textMap.put(KeyEnum.agent_ends_chat_text, "Your chat session has been ended by ${agent}");
        labelMap.put(KeyEnum.agent_ends_chat_text, "Agent ends the conversation");
        descriptions.put(KeyEnum.agent_ends_chat_text.toString(), "Message displayed to user when their session has been closed by the agent.");

        textMap.put(KeyEnum.transcript_text, "Thank you for chatting with us. Enter your email address below to have a copy of the transcript mailed to you.");
        labelMap.put(KeyEnum.transcript_text, "Message displayed on transcript email page");
        descriptions.put(KeyEnum.transcript_text.toString(), "Message displayed to the user on the email transcript page.");

        textMap.put(KeyEnum.transcript_sent_text, "The transcript has been sent. Thank you for chatting with us.");
        labelMap.put(KeyEnum.transcript_sent_text, "Transcript Sent Message");
        descriptions.put(KeyEnum.transcript_sent_text.toString(), "Message displayed to user when their transcript has been sent successfully");

        textMap.put(KeyEnum.transcript_not_sent_text, "The transcript could not be sent. We are sorry for the inconvience");
        labelMap.put(KeyEnum.transcript_not_sent_text, "Transcript Send Error");
        descriptions.put(KeyEnum.transcript_not_sent_text.toString(), "Message displayed when a transcript could not be sent.");


        textMap.put(KeyEnum.no_help, "<b>Live Chat Not Available</b><p>Sorry we were not available to handle your request. Please try again later.</p>");
        labelMap.put(KeyEnum.no_help, "No Help Available");
        descriptions.put(KeyEnum.no_help.toString(), "Message displayed when no agent is online and offline settings is not configured.");
    }
}