6.dataschema_v055.sql

CRM源码This file describes some issues that should be implemented in future and how it should be imple

CREATE TABLE dbo.QW_TICKETEVENT (
    qw_eventid int NOT NULL ,
    qw_ticketid int NOT NULL ,
    qw_eventtype int NOT NULL,
    qw_eventdate datetime NULL ,
    qw_madeby int NOT NULL ,
    qw_customer int NULL ,
    qw_oldvalue varchar(100) NULL,
    qw_newvalue varchar(100) NULL
    CONSTRAINT pk_qw_ticketevent PRIMARY KEY (qw_eventid),
--  CONSTRAINT fk_qw_ticketevent_ticket FOREIGN KEY (qw_ticketid) REFERENCES QW_TICKET (qw_ticketid),
    CONSTRAINT fk_qw_eventtype FOREIGN KEY (qw_eventtype) REFERENCES QW_EVENTTYPE (qw_eventid),
)
GO

CREATE TABLE dbo.QW_INTERACTION(
    qw_interactionid   int  NOT NULL,
    qw_source          int  NOT NULL,
    qw_action          int  NULL,
    qw_problem         varchar(255) NOT NULL,
    qw_description     varchar(2000) NOT NULL,
    qw_intcomments     text NULL,
    qw_notes           text NULL,
    qw_history         int  NULL,
    qw_agentid         int  NOT NULL,
    qw_datereceived    datetime  NULL,
    qw_datereported    datetime  NULL,
    qw_phonetime       int  NULL,
    qw_researchtime    int  NULL,
    qw_customerid      int  NULL,
    qw_employeeid      int  NULL,
    qw_datemodified    datetime  NULL,
    qw_modifiedbyid    int  NULL,
    CONSTRAINT pk_qw_interaction PRIMARY KEY (qw_interactionid),
    CONSTRAINT fk_qw_inter_agent FOREIGN KEY (qw_agentid) REFERENCES QX_USERS (pkey),
    CONSTRAINT fk_qw_inter_modifiedby FOREIGN KEY (qw_modifiedbyid) REFERENCES QX_USERS (pkey),
    CONSTRAINT fk_qw_inter_customer FOREIGN KEY (qw_customerid) REFERENCES QW_CUSTOMER (qw_customerid),
    CONSTRAINT fk_qw_inter_employee FOREIGN KEY (qw_employeeid) REFERENCES QW_EMPLOYEE (qw_employeeid)
)
GO

CREATE TABLE dbo.QW_INTER_TICKET(
    qw_interactionid int NOT NULL,
    qw_ticketid      int NOT NULL,
    CONSTRAINT pk_inter_ticket PRIMARY KEY (qw_interactionid, qw_ticketid)
)
GO

CREATE TABLE dbo.QW_CATEGORY (
    qw_categoryid  int  NOT NULL,
    qw_name        varchar(255) NOT NULL ,
    qw_description varchar(2000) NULL ,
    CONSTRAINT pk_qw_category PRIMARY KEY (qw_categoryid)
)
GO

CREATE TABLE dbo.QW_SUBCATEGORY (
    qw_subcategoryid int  NOT NULL,
    qw_categoryid    int  NOT NULL,
    qw_name          varchar(255) NOT NULL ,
    qw_description   varchar(2000) NULL ,
    CONSTRAINT pk_qw_subcategory PRIMARY KEY (qw_subcategoryid),
    CONSTRAINT fk_qw_categoryid FOREIGN KEY (qw_categoryid) REFERENCES QW_CATEGORY (qw_categoryid)
)
GO

-- QW_CALLSNOTIFICATION

CREATE TABLE dbo.QW_TICKETNOTIFICATION (
    QW_NOTIFICATIONID                INT NOT NULL,
    QW_PRODUCTID                     INT,
    QW_ORGANIZATIONID                INT,
    QW_EMAIL                         VARCHAR(255),
    QW_INCLUDERECORD                 NUMERIC(2,0),
    QW_SENDMODE                      NUMERIC(2,0),
    QW_SUBJECT                       VARCHAR(255) NOT NULL,
    QW_MAILBODY                      TEXT NULL,
    QW_DISABLE                       NUMERIC(2,0),
    QW_ONANYUPDATE                   NUMERIC,
    QW_DESCRIPTION                   VARCHAR(255),
  CONSTRAINT PK_QW_TICKETNOTIFICATION PRIMARY KEY (QW_NOTIFICATIONID)
)
go

-- QW_TICKETNOTIFICATION_PRIORITY
CREATE TABLE dbo.QW_TICKETNOTIFICATION_PRIORITY (
    QW_PRIORITY                      INT,
    QW_NOTIFICATIONID                INT
    CONSTRAINT FK_QW_PRIORITY_NOTIFICATIONID FOREIGN KEY (QW_NOTIFICATIONID) REFERENCES QW_TICKETNOTIFICATION (QW_NOTIFICATIONID)
)
go

-- QW_TICKETNOTIFICATION_RECIPIENT
CREATE TABLE dbo.QW_TICKETNOTIFICATION_RECIP (
    QW_RECIPIENT                     INT,
    QW_NOTIFICATIONID                INT
    CONSTRAINT FK_QW_RECIP_NOTIFICATIONID FOREIGN KEY (QW_NOTIFICATIONID) REFERENCES QW_TICKETNOTIFICATION (QW_NOTIFICATIONID)
)
go

-- QW_TICKETNOTIFICATION_STATUS
CREATE TABLE dbo.QW_TICKETNOTIFICATION_STATUS (
    QW_STATUS                         INT,
    QW_NOTIFICATIONID                INT
    CONSTRAINT FK_QW_STATUS_NOTIFICATIONID FOREIGN KEY (QW_NOTIFICATIONID) REFERENCES QW_TICKETNOTIFICATION (QW_NOTIFICATIONID)
)
go

-- QW_TICKETESCALATION
CREATE TABLE dbo.QW_TICKETESCALATION (
    QW_ESCALATIONID         INT NOT NULL,
    QW_PRODUCTID            INT,
    QW_PRODUCTFILTER        VARCHAR(255),
    QW_ORGANIZATIONID       INT,
    QW_SENDMODE             NUMERIC(2,0),
    QW_EMPLOYEEID           INT,
    QW_WORKGROUPID          INT,
    QW_EMAIL                VARCHAR(255),
    QW_WAITTIME             INT NOT NULL,
    QW_TIMEUNIT		    NUMERIC(2,0) NOT NULL,
    QW_FIREIF               INT NOT NULL,
    QW_REPEAT               NUMERIC(2,0),
    QW_SUBJECT              VARCHAR(255),
    QW_MAILBODY             TEXT NULL,
    QW_DISABLE              NUMERIC(2,0),
    QW_DESCRIPTION          VARCHAR(255),
  CONSTRAINT PK_QW_TICKETESCALATION PRIMARY KEY (QW_ESCALATIONID)
)
go

-- QW_TICKETESCALATION_PRIORITY
CREATE TABLE dbo.QW_TICKETESCALATION_PRIORITY (
    QW_PRIORITY                       INT,
    QW_ESCALATIONID                INT
    CONSTRAINT FK_QW_PRIORITY_ESCALATIONID FOREIGN KEY (QW_ESCALATIONID) REFERENCES QW_TICKETESCALATION (QW_ESCALATIONID)
)
go

-- QW_TICKETESCALATION_STATUS
CREATE TABLE dbo.QW_TICKETESCALATION_STATUS (
    QW_STATUS                         INT,
    QW_ESCALATIONID                INT
    CONSTRAINT FK_QW_STATUS_ESCALATIONID FOREIGN KEY (QW_ESCALATIONID) REFERENCES QW_TICKETESCALATION (QW_ESCALATIONID)
)
go

-- QW_TICKETESCALATION_RECIPIENT
CREATE TABLE dbo.QW_TICKETESCALATION_RECIPIENT (
    QW_RECIPIENT                      INT,
    QW_ESCALATIONID                INT
    CONSTRAINT FK_QW_RECIPIENT_ESCALATIONID FOREIGN KEY (QW_ESCALATIONID) REFERENCES QW_TICKETESCALATION (QW_ESCALATIONID)
)
go

-- QW_ESCALATION_EVENT
CREATE TABLE dbo.QW_ESCALATION_EVENT (
    QW_ESCEVENTID					INT NOT NULL,
    QW_ESCALATIONID					INT NOT NULL,
    QW_TICKETID						INT NOT NULL,
    QW_NEXT_CHECK			        DATETIME  NOT NULL,
    QW_DATEMODIFIED			        DATETIME  NULL,
  CONSTRAINT PK_QW_ESCALATION_EVENT PRIMARY KEY (QW_ESCEVENTID)
)
go

-- QW_SOLUTION
CREATE TABLE dbo.QW_SOLUTION_CATEGORY (
    qw_categoryid  int  NOT NULL,
    qw_name        varchar(255) NOT NULL ,
    qw_description varchar(2000) NULL ,
    CONSTRAINT pk_qw_sol_category PRIMARY KEY (qw_categoryid)
)
GO

CREATE TABLE dbo.QW_SOLUTION_SUBCATEGORY (
    qw_subcategoryid int  NOT NULL,
    qw_categoryid    int  NOT NULL,
    qw_name          varchar(255) NOT NULL ,
    qw_description   varchar(2000) NULL ,
    CONSTRAINT pk_qw_sol_subcategory PRIMARY KEY (qw_subcategoryid),
    CONSTRAINT fk_qw_sol_categoryid FOREIGN KEY (qw_categoryid) REFERENCES QW_SOLUTION_CATEGORY (qw_categoryid)
)
GO

CREATE TABLE dbo.QW_SOLUTION (
    qw_solutionid                  INT NOT NULL,
    qw_topic                       NUMERIC(2,0),
    qw_solutionstatus              NUMERIC(2,0),
    qw_categoryid                  int NULL,
    qw_subcategoryid               int NULL,
    qw_productid                   int NULL,
    qw_componentid                 int NULL,
    qw_summary                     VARCHAR(255) NOT NULL,
    qw_problem                     VARCHAR(2000) NOT NULL,
    qw_problemtext                 text NULL,
    qw_solution                    VARCHAR(2000) NOT NULL,
    qw_solutiontext                text NULL,
    qw_audit                       int NULL,
    qw_intcomments                 text NULL,
    qw_creator                     INT NOT NULL,
    qw_reviewer                    INT NULL,
    qw_publisher                   INT NULL,
    qw_modifiedby                  INT NOT NULL,
    qw_lastmodified                DATETIME NOT NULL,
    qw_datecreated                 DATETIME NOT NULL,
    qw_datereviewed                DATETIME NULL,
    qw_datepublished               DATETIME NULL,
    qw_dateexpiration              DATETIME NOT NULL,
    qw_documentid                  VARCHAR(100),
  CONSTRAINT PK_SOLUTION PRIMARY KEY (qw_solutionid),
  CONSTRAINT FK_QW_SOLUTION_CREATOR FOREIGN KEY (qw_creator) REFERENCES QX_USERS (PKEY),
  CONSTRAINT FK_QW_SOLUTION_PUBLISHER FOREIGN KEY (qw_publisher) REFERENCES QX_USERS (PKEY),
  CONSTRAINT FK_QW_SOLUTION_REVIEWER FOREIGN KEY (qw_reviewer) REFERENCES QX_USERS (PKEY),
  CONSTRAINT FK_QW_SOLUTION_MODIFIEDBY FOREIGN KEY (qw_modifiedby) REFERENCES QX_USERS (PKEY),
  CONSTRAINT FK_QW_SOLUTION_CATEGORY FOREIGN KEY (qw_categoryid) REFERENCES QW_SOLUTION_CATEGORY (qw_categoryid),
  CONSTRAINT FK_QW_SOLUTION_SUBCATEGORY FOREIGN KEY (qw_subcategoryid) REFERENCES QW_SOLUTION_SUBCATEGORY (qw_subcategoryid)
)
go

CREATE TABLE dbo.QW_WORKFLOW (
    qw_workflowid  int  NOT NULL,
    qw_objecttype  int  NOT NULL,
    qw_statusfrom  int  NULL,
    qw_statusto    int  NULL,
    qw_roleid      int  NULL,
    CONSTRAINT pk_qw_workflow PRIMARY KEY (qw_workflowid)
)
GO