ticketnotificationmanagerejb.java

CRM源码This file describes some issues that should be implemented in future and how it should be imple

                    //INFO("RUTEST: "+notification.getQw_mailbody());
                    //notificationLocal.setMessage("TEST MSG MMMMMM ");
                    notificationLocal.setMessage( ( notification.getQw_mailbody() == null ) ?
                            null : new String( notification.getQw_mailbody() ) );
                    
                    //if( notification.getIncluderecord().intValue() == 1 ) {
                        // add record info
                    //    notificationLocal.setForm( loadCaseForm() );
                    //} else {
                        // reset record info
                    //    notificationLocal.setForm( null );
                    //}

                    // All recipients are in
                    if( notifRecipientHandlers != null ) {

                        // for all recipients do --
                        for( int j2 = 0; j2 < notifRecipientHandlers.size(); j2++ ) {

                            NotifRecipientFieldObjectHandler notifRecipientFieldObjectHandler = 
                                ( NotifRecipientFieldObjectHandler ) notifRecipientHandlers.get( j2 );
                            NotifRecipientFieldObject notifRecipientFieldObject = 
                                ( NotifRecipientFieldObject ) notifRecipientFieldObjectHandler.getJEObject();
                            Integer notifRecipient = notifRecipientFieldObject.getQw_recipient();

                            if( notifRecipient == null ) {
                                continue;
                            }

                            User notificationUser = null;
                            WorkGroup notificationGroup = null;
                            String notificationAddr = null;

                            // choose notifier
                            if( notifRecipient.intValue() == TicketNotificationHelper.CUSTOMER_RECIPIENT ) {
                                // to case customer..
                                if(isIntCustomer)
                                    notificationUser = loadTicketIntCustomer(ticketCustomerId);
                                else
                                    notificationAddr = loadTicketCustomer(ticketCustomerId);
                            } else if( notifRecipient.intValue() == TicketNotificationHelper.AGENT_RECIPIENT ) {
                                // to ticket agent..
                                notificationUser = loadTicketAgent();                                
                            } else if( notifRecipient.intValue() == TicketNotificationHelper.OWNER_RECIPIENT ) {
                                // to ticket owner..
                                notificationUser = loadTicketOwner();
                            } else if( notifRecipient.intValue() == TicketNotificationHelper.WORKGROUP_RECIPIENT ) {
                                // to ticket workgroup..
                                notificationGroup = loadTicketGroup();
                            } else if( notifRecipient.intValue() == TicketNotificationHelper.EMAIL_TO_RECIPIENT ) {
                                // send special email..
                                notificationAddr = notification.getQw_email();
                            } 

                            if( getLogger().isInfoEnabled() ) {
                                INFO( "Notification action #" + i );
                                INFO( "   recipient type: " + notifRecipient );
                                INFO( "   method: " + notification.getQw_sendmode() );
                                INFO( "   notification user: " + notificationUser );
                                INFO( "   notification group: " + notificationGroup );
                                INFO( "   notification addr: " + notificationAddr );
                            }

                            //
                            // 5. Get notification (action) method. Do this
                            // action.
                            //
                            if( notificationAddr != null ) {
                                //
                                // 5.1 always send email to addressee
                                //
                                notificationLocal
                                    .notifyByMail( notificationAddr );

                            } else if( notification.getQw_sendmode() == null ) {

                                //
                                // 5.2 send default notification
                                //
                                if( notificationUser != null ) {
                                    // send to user
                                    notificationLocal.notify( notificationUser );

                                } else if( notificationGroup != null ) {
                                    // send to group
                                    notificationLocal.notify( notificationGroup,
                                        null, null );

                                } else {
                                    // warning!
                                    WARN( "Can't send default notification. Recipient is empty." );
                                }

                            } else if( notification.getQw_sendmode().intValue() == TicketNotificationHelper.ALERT_METHOD ) {

                                //
                                // 5.3 send notification alert
                                //

                                if( notificationUser != null ) {
                                    // send alert to user
                                    notificationLocal
                                        .notifyByAlert( notificationUser );

                                } else if( notificationGroup != null ) {
                                    // send alert to group
                                    notificationLocal.notifyByAlert(
                                        notificationGroup, null );

                                } else {
                                    // warning!
                                    WARN( "Can't send notification alert. Recipient is empty." );
                                }

                            } else {

                                //
                                // 5.4 send notification mail
                                //

                                if( notificationUser != null ) {
                                    // send mail to user
                                    notificationLocal
                                        .notifyByMail( notificationUser );

                                } else if( notificationGroup != null ) {
                                    // send mail to group
                                    notificationLocal
                                        .notifyByMail( notificationGroup );

                                } else {
                                    // warning!
                                    WARN( "Can't send notification mail. Recipient is empty." );
                                }
                            }
                        } // --- for all recipients
                    } else {
                        WARN( "Can't send notification mail. Recipient is empty." );
                    }
                }
            }

        } catch( EQLException ex ) {
            throwException( ex );

        } catch( Throwable t ) {
            ErrorHelper.throwSystemException( t, this );

        } finally {
            // remove NotificationManager stateful EJB
            try {
                notificationLocal.remove();
            } catch( Throwable t ) {
                ERROR( t );
            }
        }

        // Ok.
        if( getLogger().isInfoEnabled() ) {
            INFO( "Ticket notification done (pkey = " + ticketObject.getQw_ticketid()                   
                  + ")." );
            INFO( "Time (ms) - " + ( System.currentTimeMillis() - time ) );
        }
    }

    /**
     * Send case owner notification
     */
    public void doOwnerNotification() {
        /** @todo implement it */
    }

    // ----------------------------------------------------- private methods

    //
    // Load ticket agent
    //
    private User loadTicketAgent() {
        if( agent == null ) {
            INFO( "Trying to load ticket agent #" + ticketObject.getQw_agentid() );
            agent = loadUser(  ticketObject.getQw_agentid() );
        }
        return agent;
    }
    
    //
    // Load ticket owner
    //
    private User loadTicketOwner() {
        if( owner == null ) {
            INFO( "Trying to load ticket owner #" + ticketObject.getQw_ownerid() );
            owner = loadUser(  ticketObject.getQw_ownerid() );
        }
        return owner;
    }

    //
    // Load ticket Int Customer
    //
    private User loadTicketIntCustomer(Long intCustomerId) {
        if( intCustomer == null ) {
            INFO( "Trying to load ticket internal customer #" + intCustomerId );
            intCustomer = loadEmployee( intCustomerId );
        }
        return intCustomer;
    }

    //
    // Load ticket Customer
    //
    private String loadTicketCustomer(Long customerId) {
        if( customerMail == null ) {
            INFO( "Trying to load mail address for ticket internal customer #" + customerId );
            customerMail = loadCustomerMail( customerId );
            //customerMail = "[e-mail]";
        }
        return customerMail;
    }
    
    //
    // Load ticket group
    //
    private WorkGroup loadTicketGroup() {
        if( group == null ) {
            INFO( "Trying to load ticket group #" + ticketObject.getQw_workgroupid() );
            group = loadGroup( ticketObject.getQw_workgroupid() );
        }
        return group;
    }

}