📄 ctc_code.h
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/*** MODULE ctc_code IDENT 3.0 ***/
/***************************************************************************** */
/** * */
/** Copyright (c) 1998 * */
/** by Dialogic Corporation, Parsippany, NJ. * */
/** * */
/** This software is furnished under a license and may be used and copied * */
/** only in accordance with the terms of such license and with the * */
/** inclusion of the above copyright notice. This software or any other * */
/** copies thereof may not be provided or otherwise made available to any * */
/** other person. No title to and ownership of the software is hereby * */
/** transferred. * */
/** * */
/** The information in this software is subject to change without notice * */
/** and should not be construed as a commitment by Dialogic Corporation. * */
/** * */
/** Dialogic assumes no responsibility for the use or reliability of its * */
/** software on equipment which is not supplied by Dialogic. * */
/** * */
/***************************************************************************** */
/*++++++++++++++++++++++++++++++++++++++++++++++++++++++ */
/* */
/* CTC V3 Definitions file */
/* */
/*++++++++++++++++++++++++++++++++++++++++++++++++++++++ */
#ifndef _CTC_CODE_LOADED
#define _CTC_CODE_LOADED
/*++++++++++++++++++++++++ */
/* */
/* Version constants */
/* */
/*++++++++++++++++++++++++ */
#define ctcK_CTCV10 0
#define ctcK_CTCV11 17
#define ctcK_CTCV20 0x20
#define ctcK_CTCV30 0x30
#define ctcK_CurrentVersion 0x30
/*++++++++++++++++++++++++ */
/* */
/* Switch Extension constants */
/* */
/*++++++++++++++++++++++++ */
#define ctcK_None 0
#define ctcK_MeridianLink 1
#define ctcK_CstaPrivate 2
#define ctcK_ASAI 3
/*++++++++++++++++++++++++ */
/* */
/* Length constants */
/* */
/*++++++++++++++++++++++++ */
#define ctcMaxDevNameLen 16
#define ctcMaxLogNameLen 16
#define ctcMaxNodeNameLen 20
#define ctcMaxProcNameLen 20
/*+++++++++++++++++++++++++++++++++++++++++++++++++++++++ */
/* */
/* literals used with the ctcSetMonitor - mode parameter */
/* */
/*+++++++++++++++++++++++++++++++++++++++++++++++++++++++ */
#define ctc_m_off 0
#define ctc_m_all -1
/*+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ */
/* */
/* literals used with the ctcSetDonNotDisturb - mode parameter */
/* */
/*+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ */
#define ctcK_Off 0
#define ctcK_On 1
/*+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ */
/* */
/* Function support masks for use in ctcGetChannelInformation. */
/* */
/*+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ */
#define ctcM_RemoveMonitor 1
#define ctcM_AnswerCall 2
#define ctcM_Assign 4
#define ctcM_CancelCall 8
#define ctcM_ConferenceJoin 16
#define ctcM_Deassign 32
#define ctcM_DeflectCall 64
#define ctcM_GetChannelInformation 128
#define ctcM_GetEvent 256
#define ctcM_HangupCall 512
#define ctcM_ConsultationCall 1024
#define ctcM_AssignMonitorChannel 2048
#define ctcM_MakeCall 4096
#define ctcM_PickupCall 8192
#define ctcM_RespondToInactiveCall 16384
#define ctcM_ResumeCall 32768
#define ctcM_RetrieveHeld 65536
#define ctcM_SetDeviceAttributes 131072
#define ctcM_SuspendCall 262144
#define ctcM_SwapWithHeld 524288
#define ctcM_TransferCall 1048576
#define ctcM_AddMonitor 2097152
#define ctcM_SingleStepTransfer 4194304
#define ctcM_Snapshot 8388608
#define ctcM_AssociateData 16777216
#define ctcM_GetDeviceAttributes 33554432
#define ctcM_HoldCall 67108864
#define ctcM_GetRouteQuery 134217728
#define ctcM_RespondToRouteQuery 268435456
#define ctcM_MakePredictiveCall 536870912
#define ctcM_ReconnectHeld 1073741824
#define ctcM_SendDTMF 0x80000000
/*+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ */
/* */
/* Attribute supported mask for use in ctcGetChannelInformation. */
/* */
/*+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ */
#define ctcM_SetMonitor 2
#define ctcM_SetDoNotDisturb 4
#define ctcM_SetMessageWaiting 8
#define ctcM_SetCallForward 16
#define ctcM_SetAgentStatus 32
#define ctcM_SpareAttr1 64
#define ctcM_SpareAttr2 128
#define ctcM_GetMonitor 256
#define ctcM_GetDoNotDisturb 512
#define ctcM_GetMessageWaiting 1024
#define ctcM_GetCallForward 2048
#define ctcM_GetAgentStatus 4096
#define ctcM_SetRoutingEnable 8192
#define ctcM_GetRoutingEnable 16384
/*+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ */
/* */
/* MeridianLink supported mask for use in ctcGetChannelInformation. */
/* */
/*+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ */
#define ctcM_MlpCollectDigits 2
#define ctcM_MlpOpenVoiceFile 4
#define ctcM_MlpCloseVoiceFile 8
#define ctcM_MlpPlayMessage 16
#define ctcM_MlpLogonMailBox 32
#define ctcM_MlpLogoffMailBox 64
#define ctcM_MlpMergeCalls 128
#define ctcM_MlpWarningTone 256
/*+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
*
* privatedata supported mask for use in ctcGetChannelInformation.
*
*+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++*/
#define ctcM_Escape 2
#define ctcM_SetPrivateData 4
#define ctcM_GetPrivateData 8
#define ctcM_GetPrivateEventData 16
#define ctcM_GetPrivateRouteData 32
/*+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ */
/* */
/* ASAI supported mask for use in ctcGetChannelInformation. */
/* */
/*+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ */
#define ctcM_AsaiGetAcdStatus 2
/*++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ */
/* */
/* CTC state mode mask - used to describe the current state, */
/* or the state to be monitored. */
/* */
/*++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ */
#define ctcK_UnknownState 0
#define ctcK_ActiveState 2
#define ctcK_DeliverState 4
#define ctcK_FailState 8
#define ctcK_HoldState 16
#define ctcK_InitiateState 32
#define ctcK_QueueState 64
#define ctcK_NullState 128
#define ctcK_ReceiveState 256
#define ctcK_UnavailableState 512
/*++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ */
/* */
/* CTC event codes */
/* */
/*++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ */
#define ctcK_MonitorEnabled 0
#define ctcK_Offhook 1
#define ctcK_DestSeized 2
#define ctcK_OpAnswered 3
#define ctcK_TpDisconnected 4
#define ctcK_OpDisconnected 5
#define ctcK_InboundCall 6
#define ctcK_TpAnswered 7
#define ctcK_DestBusy 8
#define ctcK_DestInvalid 9
#define ctcK_DestNotObtainable 10
#define ctcK_Error 11
#define ctcK_Unavailable 12
#define ctcK_TpConferenced 13
#define ctcK_OpConferenced 14
#define ctcK_TpRetrieved 15
#define ctcK_OpRetrieved 16
#define ctcK_TpSuspended 17
#define ctcK_OpHeld 18
#define ctcK_PassiveDisconnected 19
#define ctcK_Swapped 20
#define ctcK_Diverted 21
#define ctcK_DestChanged 22
#define ctcK_Transferred 23
#define ctcK_Other 24
#define ctcK_OffhookPrompt 25
#define ctcK_AgentLoggedOn 26
#define ctcK_AgentLoggedOff 27
#define ctcK_AgentModeChange 28
#define ctcK_MlpEndOfPlay 29
#define ctcK_MlpDigitsCollected 30
#define ctcK_BackInService 31
#define ctcK_OutOfService 32
#define ctcK_Private 33
#define ctcK_CallInformation 34
/*++++++++++++++++++++++++++++++++++++++++ */
/* */
/* Feature literals */
/* */
/*++++++++++++++++++++++++++++++++++++++++ */
#define ctcK_BargeIn 100
#define ctcK_RingBack 101
#define ctcK_CampOn 102
/*++++++++++++++++++++++++++++++++++++++++ */
/* */
/* Codes used for assign device type and */
/* party type in event data */
/* */
/*++++++++++++++++++++++++++++++++++++++++ */
#define ctcK_Dn 200
#define ctcK_RoutePoint 201
#define ctcK_MonitorChannel 202
#define ctcK_Trunk 203
#define ctcK_Dnis 204
#define ctcK_LineId 205
#define ctcK_VoiceChannel 206
#define ctcK_AcdGroup 207
#define ctcK_DeviceGroup 208
#define ctcK_Agent 209
/*++++++++++++++++++++++++++++++++++++++++ */
/* */
/* Call forward literals */
/* */
/*++++++++++++++++++++++++++++++++++++++++ */
#define ctcK_CfExtBusy 800
#define ctcK_CfIntBusy 801
#define ctcK_CfExtNoAnswer 802
#define ctcK_CfIntNoAnswer 803
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