📄 java.telephony.callcenter.acdaddress.html
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<!--NewPage--><html><head><!-- Generated by javadoc on Fri Feb 07 16:42:30 PST 1997 --><a name="_top_"></a><title> Interface java.telephony.callcenter.ACDAddress</title></head><body><pre><a href="packages.html">All Packages</a> <a href="tree.html">Class Hierarchy</a> <a href="Package-java.telephony.callcenter.html">This Package</a> <a href="Package-java.telephony.callcenter.html">Previous</a> <a href="java.telephony.callcenter.ACDAddressObserver.html#_top_">Next</a> <a href="AllNames.html">Index</a></pre><hr><h1> Interface java.telephony.callcenter.ACDAddress</h1><dl> <dt> public interface <b>ACDAddress</b> <dt> extends <a href="java.lang.Object.html#_top_">Object</a> <dt> extends <a href="java.telephony.callcenter.CallCenterAddress.html#_top_">CallCenterAddress</a></dl>The ACDAddress interface models an ACD Group for the ACD feature.<p>The ACD Group is a logical PBX extension, so it is being modeled byan extended CallCenterAddress.<p>Connection to an ACDAddress is being modeled by ACDConnection, whichextends Connection.<p>The methods added return queue information as well as the agents loggedin or associated with the ACDAddress.<p>To observe state changes for the agents logged into the ACDAddress,an application must use the methods Address.addObserver() andAddress.deleteObserver().<p>To observe Call related and Connection related state changes as eventsan application must use the methods CallCenterAddress.addObserver() andCallCenterAddress.deleteObserver().<hr><a name="index"></a><h2> <img src="images/method-index.gif" width=207 height=38 alt="Method Index"></h2><dl> <dt> <img src="images/red-ball-small.gif" width=6 height=6 alt=" o "> <a href="#getACDManagerAddress()"><b>getACDManagerAddress</b></a>() <dd> This method returns the ACDManagerAddress that is associatedwith this ACDAddress. <dt> <img src="images/red-ball-small.gif" width=6 height=6 alt=" o "> <a href="#getAssociatedAgents()"><b>getAssociatedAgents</b></a>() <dd> This method returns all agents associated with the ACDAddress. <dt> <img src="images/red-ball-small.gif" width=6 height=6 alt=" o "> <a href="#getLoggedOnAgents()"><b>getLoggedOnAgents</b></a>() <dd> This method returns the agents logged into the ACDAddress. <dt> <img src="images/red-ball-small.gif" width=6 height=6 alt=" o "> <a href="#getNumberQueued()"><b>getNumberQueued</b></a>() <dd> This method returns the number of calls queued to an ACDAddress. <dt> <img src="images/red-ball-small.gif" width=6 height=6 alt=" o "> <a href="#getOldestCallQueued()"><b>getOldestCallQueued</b></a>() <dd> This method returns the oldest call queued to an ACDAddress. <dt> <img src="images/red-ball-small.gif" width=6 height=6 alt=" o "> <a href="#getQueueWaitTime()"><b>getQueueWaitTime</b></a>() <dd> This method returns the estimated wait time for new callsqueued to an ACDAddress. <dt> <img src="images/red-ball-small.gif" width=6 height=6 alt=" o "> <a href="#getRelativeQueueLoad()"><b>getRelativeQueueLoad</b></a>() <dd> This method returns the relative load of an ACDAddress queue.</dl><a name="methods"></a><h2> <img src="images/methods.gif" width=151 height=38 alt="Methods"></h2><a name="getLoggedOnAgents()"><img src="images/red-ball.gif" width=12 height=12 alt=" o "></a><a name="getLoggedOnAgents"><b>getLoggedOnAgents</b></a><pre> public abstract <a href="java.telephony.callcenter.Agent.html#_top_">Agent</a>[] getLoggedOnAgents()</pre><dl> <dd> This method returns the agents logged into the ACDAddress.</dl><a name="getAssociatedAgents()"><img src="images/red-ball.gif" width=12 height=12 alt=" o "></a><a name="getAssociatedAgents"><b>getAssociatedAgents</b></a><pre> public abstract <a href="java.telephony.callcenter.Agent.html#_top_">Agent</a>[] getAssociatedAgents()</pre><dl> <dd> This method returns all agents associated with the ACDAddress.</dl><a name="getNumberQueued()"><img src="images/red-ball.gif" width=12 height=12 alt=" o "></a><a name="getNumberQueued"><b>getNumberQueued</b></a><pre> public abstract int getNumberQueued()</pre><dl> <dd> This method returns the number of calls queued to an ACDAddress.</dl><a name="getOldestCallQueued()"><img src="images/red-ball.gif" width=12 height=12 alt=" o "></a><a name="getOldestCallQueued"><b>getOldestCallQueued</b></a><pre> public abstract <a href="java.telephony.Call.html#_top_">Call</a> getOldestCallQueued()</pre><dl> <dd> This method returns the oldest call queued to an ACDAddress.</dl><a name="getRelativeQueueLoad()"><img src="images/red-ball.gif" width=12 height=12 alt=" o "></a><a name="getRelativeQueueLoad"><b>getRelativeQueueLoad</b></a><pre> public abstract int getRelativeQueueLoad()</pre><dl> <dd> This method returns the relative load of an ACDAddress queue.</dl><a name="getQueueWaitTime()"><img src="images/red-ball.gif" width=12 height=12 alt=" o "></a><a name="getQueueWaitTime"><b>getQueueWaitTime</b></a><pre> public abstract int getQueueWaitTime()</pre><dl> <dd> This method returns the estimated wait time for new callsqueued to an ACDAddress.</dl><a name="getACDManagerAddress()"><img src="images/red-ball.gif" width=12 height=12 alt=" o "></a><a name="getACDManagerAddress"><b>getACDManagerAddress</b></a><pre> public abstract <a href="java.telephony.callcenter.ACDManagerAddress.html#_top_">ACDManagerAddress</a> getACDManagerAddress() throws <a href="java.telephony.PlatformException.html#_top_">PlatformException</a></pre><dl> <dd> This method returns the ACDManagerAddress that is associatedwith this ACDAddress.<p>If no ACDManagerAddress is associated with this ACDAddressthe method returns null.<p> <dl> <dt> <b>Throws:</b> <a href="java.telephony.PlatformException.html#_top_">PlatformException</a> <dd> A platform-specific exception occurred. </dl></dl><hr><pre><a href="packages.html">All Packages</a> <a href="tree.html">Class Hierarchy</a> <a href="Package-java.telephony.callcenter.html">This Package</a> <a href="Package-java.telephony.callcenter.html">Previous</a> <a 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