📄 java.telephony.callcenter.acdmanagerconnection.html
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<!--NewPage--><html><head><!-- Generated by javadoc on Fri Feb 07 16:42:30 PST 1997 --><a name="_top_"></a><title> Interface java.telephony.callcenter.ACDManagerConnection</title></head><body><pre><a href="packages.html">All Packages</a> <a href="tree.html">Class Hierarchy</a> <a href="Package-java.telephony.callcenter.html">This Package</a> <a href="java.telephony.callcenter.ACDManagerAddress.html#_top_">Previous</a> <a href="java.telephony.callcenter.AgentTerminal.html#_top_">Next</a> <a href="AllNames.html">Index</a></pre><hr><h1> Interface java.telephony.callcenter.ACDManagerConnection</h1><dl> <dt> public interface <b>ACDManagerConnection</b> <dt> extends <a href="java.lang.Object.html#_top_">Object</a></dl>The ACDManagerConnection interface augments the core Connection class.This interface represents the relationship between the Call andACDManagerAddress.<p>ACDManagerConnections may be viewed as a container for zero or more ACDConnectionobjects. ACDManagerConnection objects represent the relationship between the Call andthe ACDManagerAddress, whereas ACDConnection objects represent the relationshipbetween the Call, the ACDManagerAddress and the ACDAddress.An ACDManagerAddress only augments the Connectionto Call through an ACDConnection at an ACDAddress when it determines thatthe Call should or can be serviced by the agents associated with the given ACDAddress.This extension of the connection is based on the conditions at theACDManagerAddress.<p>Note: The core Connection method of getTerminalConnection() will always return a empty list because ACDManagerAddresses do not have Terminals associated with them.<p>The following are the possible core Connection states presented by thisinterface: IDLE, ALERTING, FAILED, DISCONNECTED.<p>The following are the definitions for these states with respect to theACDManagerAddress:<p>The IDLE state is defined similiarly here as it is in the core. The IDLEstate is the initial and transitory state for new ACDManagerConnection objects.<p>The ALERTING state indicates that the ACDManagerConnection has arrived at aparticular ACD manager address.<p>The FAILED state has the same definition as in the core.<p>The DISCONNECTED state has the same definition as in the core.<hr><a name="index"></a><h2> <img src="images/method-index.gif" width=207 height=38 alt="Method Index"></h2><dl> <dt> <img src="images/red-ball-small.gif" width=6 height=6 alt=" o "> <a href="#getACDConnections()"><b>getACDConnections</b></a>() <dd> Returns the list of ACDConnection objects associated with thisACDManagerConnection.</dl><a name="methods"></a><h2> <img src="images/methods.gif" width=151 height=38 alt="Methods"></h2><a name="getACDConnections()"><img src="images/red-ball.gif" width=12 height=12 alt=" o "></a><a name="getACDConnections"><b>getACDConnections</b></a><pre> public abstract <a href="java.telephony.callcenter.ACDConnection.html#_top_">ACDConnection</a>[] getACDConnections() throws <a href="java.telephony.PlatformException.html#_top_">PlatformException</a></pre><dl> <dd> Returns the list of ACDConnection objects associated with thisACDManagerConnection.<p> <dl> <dt> <b>Returns:</b> <dd> The list of ACDConnection associated with this ACDManagerConnection. <dt> <b>Throws:</b> <a href="java.telephony.PlatformException.html#_top_">PlatformException</a> <dd> A platform-specific exception occurred. </dl></dl><hr><pre><a href="packages.html">All Packages</a> <a href="tree.html">Class Hierarchy</a> <a href="Package-java.telephony.callcenter.html">This Package</a> <a href="java.telephony.callcenter.ACDManagerAddress.html#_top_">Previous</a> <a href="java.telephony.callcenter.AgentTerminal.html#_top_">Next</a> <a href="AllNames.html">Index</a></pre></body></html>⌨️ 快捷键说明
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