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<!--NewPage--><html><head><!-- Generated by javadoc on Fri Feb 07 16:42:30 PST 1997 --><a name="_top_"></a><title> Interface java.telephony.callcenter.ACDConnection</title></head><body><pre><a href="packages.html">All Packages</a> <a href="tree.html">Class Hierarchy</a> <a href="Package-java.telephony.callcenter.html">This Package</a> <a href="java.telephony.callcenter.ACDAddressObserver.html#_top_">Previous</a> <a href="java.telephony.callcenter.ACDManagerAddress.html#_top_">Next</a> <a href="AllNames.html">Index</a></pre><hr><h1> Interface java.telephony.callcenter.ACDConnection</h1><dl> <dt> public interface <b>ACDConnection</b> <dt> extends <a href="java.lang.Object.html#_top_">Object</a></dl>The ACDConnection interface augments the core Connection class.This interface either represents the relationship between a Call andan ACDAddress directly or an extension of anACDManagerConnection (i.e. so-called "sub-connection" of theACDManagerConnection) which represents the relationship between aCall, an ACDManagerAddress and an ACDAddress. The latter case is onlyvalid when the Call has arrived at an ACDManagerAddress andthe functionality of the ACDMangerAddress determines that it mustinvolve an ACDAddress in the Call as it is processing the call.When the ACDConnection is associated with an ACDManagerConnection,the core Connection method of getCall() will always return null becausethe ACDConnection is represented in the call through the ACDManagerConnection(i.e. the call.getConnections() method will only contain the associatedACDManagerConnection).<p>Note: The core Connection method of getTerminalConnection() will always return a empty list because ACDAddresses do not have Terminals associated with them.<p>The following are the possible core Connection states presented by thisinterface: IDLE, INPROGRESS, ALERTING, DISCONNECTED.<p>The following are the definitions for these states with respect to theACDAddress:<p>The IDLE state is defined similiarly here as it is in the core. The IDLEstate is the initial and transitory state for new ACDConnection objects.<p>The INPROGRESS state indicates that a ACDConnection is queued at a particularACDAddress. This will result when there are no agents available toroute the call to.<p>The ALERTING state indicates that the ACDConnection has arrived at aparticular ACDAddress. This state is only valid for ACDConnectionsthat are not associated with an ACDManagerConnection.<p>The DISCONNECTED state has the same definition as in the core.<hr><a name="index"></a><h2> <img src="images/method-index.gif" width=207 height=38 alt="Method Index"></h2><dl> <dt> <img src="images/red-ball-small.gif" width=6 height=6 alt=" o "> <a href="#getACDManagerConnection()"><b>getACDManagerConnection</b></a>() <dd> Returns the ACDManagerConnection object associated with this ACDConnection.</dl><a name="methods"></a><h2> <img src="images/methods.gif" width=151 height=38 alt="Methods"></h2><a name="getACDManagerConnection()"><img src="images/red-ball.gif" width=12 height=12 alt=" o "></a><a name="getACDManagerConnection"><b>getACDManagerConnection</b></a><pre> public abstract <a href="java.telephony.callcenter.ACDManagerConnection.html#_top_">ACDManagerConnection</a> getACDManagerConnection() throws <a href="java.telephony.PlatformException.html#_top_">PlatformException</a></pre><dl> <dd> Returns the ACDManagerConnection object associated with this ACDConnection.This will return a null, if this ACDConnection is not an extension of theACDManagerConnection. Note: If an ACDManagerConnection is returned, thecore method of getCall will return null.<p> <dl> <dt> <b>Returns:</b> <dd> The ACDManagerConnection associated with this ACDConnection. <dt> <b>Throws:</b> <a href="java.telephony.PlatformException.html#_top_">PlatformException</a> <dd> A platform-specific exception occurred. </dl></dl><hr><pre><a href="packages.html">All Packages</a> <a href="tree.html">Class Hierarchy</a> <a href="Package-java.telephony.callcenter.html">This Package</a> <a href="java.telephony.callcenter.ACDAddressObserver.html#_top_">Previous</a> <a href="java.telephony.callcenter.ACDManagerAddress.html#_top_">Next</a> <a href="AllNames.html">Index</a></pre></body></html>⌨️ 快捷键说明
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