📄 tseradviseaccessdto.java.svn-base
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/*
* $Workfile: TserAdviseAccessDto.java$
* Copyright (c) 2007 Jama, International.
* All rights reserved.
* Creator Fan
* Last Changed by: $Author: Fan$
* On: $Date: 2007-8-29 下午05:33:45$
* $Revision: 1$
*/
package com.jama.rcrm.service.business.dto;
public class TserAdviseAccessDto
{
private String adviseGuid; //投诉id
private String customerName; //客户姓名
private String topic; //主题
private String instancyStatus; //紧急程度
private String instancyStatusName; //紧急程度名称
private String userGuid; //接待人id
private String userName; //接待人姓名
private String telPhone; //客户电话
private String process; //当前处理状态id
private String processName; //当前处理状态名称
private String disposeDateS; //处理时限String
private String currentDateS; //投诉登机时间String
private String problem_name; //投诉问题类型
private String problem_nameids; //投诉问题类型
private String resultLevel; //处理结果id
private String resultLevelName; //处理结果名称
private String resultDescription; //处理结果说明
private String approveLevel; //结果满意度id
private String approveLevelName; //结果满意度名称
private String approveDescription; //结果满意度说明
private String timeLevel; //投诉时效id
private String timeLevelName; //投诉时效名称
private String timeDescription; //投诉时效说明
private String userLevel; //接待人员服务满意度id
private String userLevelName; //接待人员服务满意度名称
private String userDescription; //接待人员服务满意度说明
private String workerLevel; //上门人员服务满意度id
private String workerLevelName; //上门人员服务满意度名称
private String workerDescription; //上门人员服务满意度说明
private String unitGuid; //房间标识id
private String unitGuidName; //房间名称
private String adviseMeans; //投诉方式标识id
private String adviseMeansName; //投诉方式名称
private String multimediaFlag; //多次投诉标识id
private String multimediaFlagName; //多次投诉名称
private String adviseNumber; //id流水号
private String finishDateS; //竣工时间String
private String checkinDateS; //入伙时间String
private String livingFlag; //入住标识id
private String livingFlagName; //入住标识名称
private String description; //问题描述
private String answerFlag; //是否答复客户标识id
private String answerFlagName; //是否答复客户标识名称
private String answer; //现场回答
private String answerDateS; //答复时限String
private String standardRemark; //标准问答库
private String lastResult; //后续处理结果
private boolean updateProcess; //所有任务是否已处理完,true没有处理完false已处理完
public TserAdviseAccessDto()
{
}
public TserAdviseAccessDto(String customerName,String topic,long instancyStatus,String telPhone,
long resultLevel,String resultDescription,long approveLevel,String approveDescription,
long timeLevel,String timeDescription,long userLevel,String userDescription,long workerLevel,
String workerDescription,String userName){
this.customerName=customerName;
this.topic=topic;
this.instancyStatus=String.valueOf(instancyStatus);
this.telPhone=telPhone;
this.resultLevel=String.valueOf(resultLevel);
this.resultDescription=resultDescription;
this.approveLevel=String.valueOf(approveLevel);
this.approveDescription=approveDescription;
this.timeLevel=String.valueOf(timeLevel);
this.timeDescription=timeDescription;
this.userLevel=String.valueOf(userLevel);
this.userDescription=userDescription;
this.workerLevel=String.valueOf(workerLevel);
this.workerDescription=workerDescription;
this.userName=userName;
}
public String getAdviseGuid()
{
return adviseGuid;
}
public void setAdviseGuid(String adviseGuid)
{
this.adviseGuid = adviseGuid;
}
public String getApproveDescription()
{
return approveDescription;
}
public void setApproveDescription(String approveDescription)
{
this.approveDescription = approveDescription;
}
public String getApproveLevel()
{
return approveLevel;
}
public void setApproveLevel(String approveLevel)
{
this.approveLevel = approveLevel;
}
public String getApproveLevelName()
{
return approveLevelName;
}
public void setApproveLevelName(String approveLevelName)
{
this.approveLevelName = approveLevelName;
}
public String getCurrentDateS()
{
return currentDateS;
}
public void setCurrentDateS(String currentDateS)
{
this.currentDateS = currentDateS;
}
public String getCustomerName()
{
return customerName;
}
public void setCustomerName(String customerName)
{
this.customerName = customerName;
}
public String getDisposeDateS()
{
return disposeDateS;
}
public void setDisposeDateS(String disposeDateS)
{
this.disposeDateS = disposeDateS;
}
public String getInstancyStatus()
{
return instancyStatus;
}
public void setInstancyStatus(String instancyStatus)
{
this.instancyStatus = instancyStatus;
}
public String getInstancyStatusName()
{
return instancyStatusName;
}
public void setInstancyStatusName(String instancyStatusName)
{
this.instancyStatusName = instancyStatusName;
}
public String getProblem_name()
{
return problem_name;
}
public void setProblem_name(String problem_name)
{
this.problem_name = problem_name;
}
public String getProcess()
{
return process;
}
public void setProcess(String process)
{
this.process = process;
}
public String getProcessName()
{
return processName;
}
public void setProcessName(String processName)
{
this.processName = processName;
}
public String getResultDescription()
{
return resultDescription;
}
public void setResultDescription(String resultDescription)
{
this.resultDescription = resultDescription;
}
public String getResultLevel()
{
return resultLevel;
}
public void setResultLevel(String resultLevel)
{
this.resultLevel = resultLevel;
}
public String getResultLevelName()
{
return resultLevelName;
}
public void setResultLevelName(String resultLevelName)
{
this.resultLevelName = resultLevelName;
}
public String getTelPhone()
{
return telPhone;
}
public void setTelPhone(String telPhone)
{
this.telPhone = telPhone;
}
public String getTimeDescription()
{
return timeDescription;
}
public void setTimeDescription(String timeDescription)
{
this.timeDescription = timeDescription;
}
public String getTimeLevel()
{
return timeLevel;
}
public void setTimeLevel(String timeLevel)
{
this.timeLevel = timeLevel;
}
public String getTimeLevelName()
{
return timeLevelName;
}
public void setTimeLevelName(String timeLevelName)
{
this.timeLevelName = timeLevelName;
}
public String getTopic()
{
return topic;
}
public void setTopic(String topic)
{
this.topic = topic;
}
public String getUserDescription()
{
return userDescription;
}
public void setUserDescription(String userDescription)
{
this.userDescription = userDescription;
}
public String getUserGuid()
{
return userGuid;
}
public void setUserGuid(String userGuid)
{
this.userGuid = userGuid;
}
public String getUserLevel()
{
return userLevel;
}
public void setUserLevel(String userLevel)
{
this.userLevel = userLevel;
}
public String getUserLevelName()
{
return userLevelName;
}
public void setUserLevelName(String userLevelName)
{
this.userLevelName = userLevelName;
}
public String getUserName()
{
return userName;
}
public void setUserName(String userName)
{
this.userName = userName;
}
public String getWorkerDescription()
{
return workerDescription;
}
public void setWorkerDescription(String workerDescription)
{
this.workerDescription = workerDescription;
}
public String getWorkerLevel()
{
return workerLevel;
}
public void setWorkerLevel(String workerLevel)
{
this.workerLevel = workerLevel;
}
public String getWorkerLevelName()
{
return workerLevelName;
}
public void setWorkerLevelName(String workerLevelName)
{
this.workerLevelName = workerLevelName;
}
public String getAdviseMeans()
{
return adviseMeans;
}
public void setAdviseMeans(String adviseMeans)
{
this.adviseMeans = adviseMeans;
}
public String getAdviseMeansName()
{
return adviseMeansName;
}
public void setAdviseMeansName(String adviseMeansName)
{
this.adviseMeansName = adviseMeansName;
}
public String getAdviseNumber()
{
return adviseNumber;
}
public void setAdviseNumber(String adviseNumber)
{
this.adviseNumber = adviseNumber;
}
public String getAnswer()
{
return answer;
}
public void setAnswer(String answer)
{
this.answer = answer;
}
public String getAnswerDateS()
{
return answerDateS;
}
public void setAnswerDateS(String answerDateS)
{
this.answerDateS = answerDateS;
}
public String getAnswerFlag()
{
return answerFlag;
}
public void setAnswerFlag(String answerFlag)
{
this.answerFlag = answerFlag;
}
public String getAnswerFlagName()
{
return answerFlagName;
}
public void setAnswerFlagName(String answerFlagName)
{
this.answerFlagName = answerFlagName;
}
public String getCheckinDateS()
{
return checkinDateS;
}
public void setCheckinDateS(String checkinDateS)
{
this.checkinDateS = checkinDateS;
}
public String getDescription()
{
return description;
}
public void setDescription(String description)
{
this.description = description;
}
public String getFinishDateS()
{
return finishDateS;
}
public void setFinishDateS(String finishDateS)
{
this.finishDateS = finishDateS;
}
public String getLastResult()
{
return lastResult;
}
public void setLastResult(String lastResult)
{
this.lastResult = lastResult;
}
public String getLivingFlag()
{
return livingFlag;
}
public void setLivingFlag(String livingFlag)
{
this.livingFlag = livingFlag;
}
public String getLivingFlagName()
{
return livingFlagName;
}
public void setLivingFlagName(String livingFlagName)
{
this.livingFlagName = livingFlagName;
}
public String getMultimediaFlag()
{
return multimediaFlag;
}
public void setMultimediaFlag(String multimediaFlag)
{
this.multimediaFlag = multimediaFlag;
}
public String getMultimediaFlagName()
{
return multimediaFlagName;
}
public void setMultimediaFlagName(String multimediaFlagName)
{
this.multimediaFlagName = multimediaFlagName;
}
public String getStandardRemark()
{
return standardRemark;
}
public void setStandardRemark(String standardRemark)
{
this.standardRemark = standardRemark;
}
public String getUnitGuidName()
{
return unitGuidName;
}
public void setUnitGuidName(String unitGuidName)
{
this.unitGuidName = unitGuidName;
}
public String getUnitGuid()
{
return unitGuid;
}
public void setUnitGuid(String unitGuid)
{
this.unitGuid = unitGuid;
}
public String getProblem_nameids()
{
return problem_nameids;
}
public void setProblem_nameids(String problem_nameids)
{
this.problem_nameids = problem_nameids;
}
public boolean isUpdateProcess()
{
return updateProcess;
}
public void setUpdateProcess(boolean updateProcess)
{
this.updateProcess = updateProcess;
}
}
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