tseradviseservice.java.svn-base

本例使用Java + Jsp 实现选择树的过程,主要使用Struts+JDBC/hibernate架构

/*
 * $Workfile: TserAdviseService.java$ 
 * Copyright (c) 2007 Jama, International.
 * All rights reserved.
 * Creator Fan
 * Last Changed by: $Author: Fan$ 
 * On: $Date: 2007-8-29 下午05:09:15$ 
 * $Revision: 1$ 
 */

package com.jama.rcrm.service.business;

import java.util.List;

import com.jama.common.taglib.QueryInfo;
import com.jama.rcrm.service.business.dto.TserAdviseAccessDto;

public interface TserAdviseService
{   
	/**
	 * 分页查找所有没有回访的记录
	 * @param queryInfo
	 * @return
	 * @throws Exception
	 */
	public List findAllTserAdviseAccessByPage(QueryInfo queryInfo) throws Exception;
	/**
	 * 分页拿到所有投诉记录集（历史投诉列表）
	 * @param queryInfo
	 * @return
	 * @throws Exception
	 */
	public List findAllTserAdviseList(QueryInfo queryInfo,String process) throws Exception;
	/**
     * 分页拿到所有已经处理完成但没有归档的投诉记录集（投诉登记列表）
     * @param queryInfo
     * @return
     * @throws Exception
     */
	public List findAllTserAdviseNotPigeonhole(QueryInfo queryInfo,String process) throws Exception;
		
   /**
    * 按条件查找所有投诉记录集（历史投诉列表的详细查询）
    * @param queryInfo
    * @param cusName
    * @param telPhone
    * @param startDate
    * @param endDate
    * @return
    * @throws Exception
    */ 
	public List findListOfAll(QueryInfo queryInfo,String cusName,String telPhone,String startDate,String endDate) throws Exception;
	/**
	 * 根据投诉id查找要回访的记录
	 * @param guid
	 * @return
	 * @throws Exception
	 */
	public TserAdviseAccessDto findTserAdviseAccessByGuid(String guid)throws Exception;
	/**
	 * 修改需要回访的记录
	 * @param tserAdviseAccessDto
	 * @return
	 * @throws Exception
	 */
	public boolean  modifyTserAdviserAccess(TserAdviseAccessDto tserAdviseAccessDto)throws Exception;
	/**
	 * 添加一条新的投诉登记记录
	 * @param dto
	 * @return
	 * @throws Exception
	 */
	public boolean addTserAdviser(TserAdviseAccessDto dto) throws Exception;
	/**
	  * 修改投诉信息
	  * @param dto
	  * @return
	  * @throws Exception
	  */
	public boolean modifyTserAdvise(TserAdviseAccessDto dto) throws Exception;
	
	/**
	 * 按id查询相符的一条投诉记录
	 * @param guid
	 * @return
	 */
	public TserAdviseAccessDto findTserAdviseInfoByGuid(String guid) throws Exception;
	/**
	 * 修改当前处理状态
	 * @param adviseGuid
	 * @param process
	 * @throws Exception
	 */
	public void modifyProcess(String adviseGuid,String process) throws Exception;
}