serviceconstants.java.svn-base

本例使用Java + Jsp 实现选择树的过程,主要使用Struts+JDBC/hibernate架构

/*
 * $Workfile: FinanceConstants.java$ 
 * Copyright (c) 2007 Jama, International.
 * All rights reserved.
 * Creator kay
 * Last Changed by: $Author: kay$ 
 * On: $Date: 2007-8-30 上午02:30:25$ 
 * $Revision: 1$ 
 */

package com.jama.rcrm.service;
public class ServiceConstants
{
	
	public static long DEFAULT=0;//请选择...
	public static String DEFAULT_STRING="请选择...";
	
	//当前投诉处理状态
	public static long STATUS_NEW = 0; //新问题
	public static long STATUS_ONE = 1; //一次分配
	public static long STATUS_TWO = 2; //二次分配
	public static long STATUS_ING = 3; //处理中
	public static long STATUS_END = 4; //任务完成
	public static long STATUS_QEND = 5; //问题完成
	public static long STATUS_NO = 6; //回访不满意
	public static long STATUS_YES = 7; //回访满意
	public static long STATUS_AEND = 8; //问题归档
	public static String STATUS_STRING[] = {"新问题","一次分配","二次分配","处理中","任务完成","问题完成",	"回访不满意","回访满意","问题归档"};
	//处理时间分类
	public static long DATE_TYPE_HOUR = 0; //小时
	public static long DATE_TYPE_DAY = 1; //天
	public static String DATE_TYPE[] = {"小时","天"};
	//问题紧急程度
	public static long GRADE_EXIGENCE = 1; //紧急
	public static long GRADE_URGENT=2;//急
	public static long GRADE_COMMON=3;//普通
	public static String GRADE_STRING[]=	{"请选择...","紧急!!!","急!","普通"};
    
	//处理结果
	public static long RESULT_FULL=1;//全部完成
	public static long RESULT_PART=2;//部分完成(说明必填)
	public static long RESULT_ARRANGE=3;//客户自己处理
	public static long RESULT_OTHERWISE=4;//其他(说明必填)
	public static String RESULT_STRING[]={"请选择...","全部完成","部分完成(说明必填)",
		"客户自己处理","其他(说明必填)"};

	//处理满意度
	public static long APPROVE_VERY=1;//非常满意	
	public static long APPROVE_APPROVE=2; //满意
	public static long APPROVE_BASIC=3;//基本满意
	public static long APPROVE_NOT=4;//	不满意(说明必填)
	public static String APPROVE_STRIGN[]={"请选择...","非常满意","满意","基本满意",
		"不满意(说明必填)"};

	//投诉时效
	public static long TIME_BETIMES=1;//及时
	public static long TIME_BASIC=2;//一般
	public static long TIME_NOTBETIMES=3;//不及时(说明必填)
	public static String TIME_STRING[]={"请选择...","及时","一般","不及时(说明必填)"};
	//接待人员的满意度
	public static long USERRECEIVE_VERY=1;//非常满意
	public static long USERRECEIVE_APPROVE=2;//满意
	public static long USERRECEIVE_BASIC=3;//基本满意
	public static long USERRECEIVE_NOT=4;//	不满意(说明必填)
	public static String USERRECEIVE_STRIGN[]={"请选择...","非常满意","满意","基本满意",
		"不满意(说明必填)"};

	
	//上门人员服务满意度
	public static long WORKER_VERY=1;//非常满意
	public static long WORKER_APPROVE=2;//满意
	public static long WORKER_BASIC=3;//基本满意
	public static long WORKER_NOT=4;//	不满意(说明必填)
	public static String WORKER_STRIGN[]={"请选择...","非常满意","满意","基本满意",
		"不满意(说明必填)"};

	//投诉方式
	public static long ADVISEMODE_TELEPHONE=1;//来电
	public static long ADVISEMODE_ACCESS=2; //来访
	public static long ADVISEMODE_LETTER=3;//来函
	public static String ADVISEMODE_STRING[]={"请选择...","来电","来访","来函"};
	
	//是否多次投诉
	public static long MULTIMEDIAFLAG_NO=0;//不是
	public static long MULTIMEDIAFLAG_YES=1;//是
	public static String MULTIMEDIAFLAG_STRING[]={"不是","是"};
	
	//入住标记
	public static long LIVINGFLAGE_NO=0;//未入住
	public static long LIVINGFLAGE_YES=1;//入住
	public static String LIVINGFLAGE_STRIGN[]={"未入住","入住"};
	
	//流水号长度
	public static long ADVISE_NUMBER=8;
	
	//是否答复客户
	public static long ANSWERFLAG_NO=0;//未答复
	public static long ANSWERFLAG_YES=1;//已答复
	public static String ANSWERFLAG_STRING[]={"未答复","已答复"};
	
	//客户分析表呈现类型
	public static long CUSTOMANALYSE_PIE = 0;
	public static long CUSTOMANALYSE_TABLE = 1;
	public static String CUSTOMANALYSE[] = {"饼图","列表"};
	
	//子任务没有处理完提示字符
	public static String STRINFO="子任务还未处理完";
	
}