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Date: Wed, 15 Jan 1997 00:12:49 GMT
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<HEAD><TITLE> Cases</TITLE></HEAD><BODY BGCOLOR="#ffffff" link="#0206AC" vlink="#0206AC" text="#000020"><!WA0><IMG SRC="http://www.cs.columbia.edu/~michael/hermes-small-trans.gif"><H1> Cases </H1><HR><P>The following documents are now available in postscript format. Click on thecorresponding links to download.<DL><DT><!WA1><A HREF="http://www.cs.columbia.edu/~michael/intro.ps">Introduction</A><DD>An overview of the project and findings from Phase I of the study.<DT><!WA2><A HREF="http://www.cs.columbia.edu/~michael/conmut.ps">Connecticut Mutual Life Insurance Company</A><DD>A look at productivity improvement efforts in a life insurance company.<DT><!WA3><A HREF="http://www.cs.columbia.edu/~michael/nynex.ps">NYNEX: The UNISON and CCVRS Systems.</A><DD> A case study of technology, productivity, and process change management in the telecommunications industry. <DT><!WA4><A HREF="http://www.cs.columbia.edu/~michael/citiibsm.ps">Multinational Bank Funds TransferNetwork</A>. <DD>The impact of technology on an international on an international banking organization. This case relates thehistory of the Global Funds Transfer Network of a large multinationalcommercial bank operating over a ten year period.<DT><!WA5><A HREF="http://www.cs.columbia.edu/~michael/salomon.ps">Salomon Brothers: The Tampa Operation</A><DD>The use of technology and change management in re-engineering a back-office operation.</DL><P>For more information, please send mail to Michael van Biema (<!WA6><A HREF="mailto:michael@cs.columbia.edu">michael@cs.columbia.edu</A>) or Charlotte Kaufman (<!WA7><A HREF="mailto:ckaufman@research.gsb.columbia.edu">ckaufman@research.gsb.columbia.edu</A>).<HR><!WA8><A HREF="http://www.cs.columbia.edu/~michael/.index.html">Back to Michael's Home Page</A></BODY>⌨️ 快捷键说明
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