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Consortium forSchool Networking.  The global regional Network Information Centers(NICs) such as the Reseaux IP Europeens Network Coordination Centre(RIPE NCC) in Europe can also provide a list of service providers.The Asia Pacific Network Information Center (APNIC) in the PacificRim will have a similar list in the near future. These two NICs arelisted in <A HREF="#9">Section 9, "Resources and Contacts."</A><P><A NAME="4.2"></A><H4>4.2  What are the other costs associated with having Internet access?</H4><P>When budgeting for your school's Internet connection there are anumber of factors to consider that might not seem immediatelyobvious. Technical support and training will incur additional ongoingcosts, even if those costs show up only as someone's time. Equipmentwill need to be maintained and upgraded as time passes, and even whenall teachers have received basic Internet training, they will mostlikely have questions as they explore and learn more on their own. Ageneral rule for budget planning is this: for every dollar you spendon hardware and software, plan to spend three dollars to support thetechnology and those using it.<P>It will be necessary for your school to have some technical expertiseon-site. (See also <A HREF="#4.4">Question 4.4</A>.) Your network access provider mayoffer training and support for technical issues, and other groupsalso offer formal classes and seminars. If your school has designatedtechnical personnel, they will be good candidates for such classesand seminars. If your school does not have designated technicalpersonnel, a teacher or other staff member with a strong interest maytake on the task of becoming the local expert, but a better solutionis to have someone dedicated to this at least part time. Students canhelp local experts maintain equipment and do other tasks, whichallows them to learn new skills at the same time.<P>Training is an equally significant component to deployment of theInternet in schools. Most teachers learn about the Internet duringthe time they use to learn about any new teaching tool, which oftenmeans they "steal" time at lunch, on weekends, and before and afterschool to explore resources and pursue relationships via theInternet. When a school is committed to providing the Internet as aneducational resource, the administration will make in-service timeavailable. It will also ensure that someone at the school issufficiently knowledgeable to field questions and help people as theyrisk trying new ways of teaching using Internet resources. Again,some students make excellent tutors.<P>Some technical support and a variety of training materials can befound by using the Internet itself. You can send questions to peoplein the know and join discussion lists and news groups that discussand answer questions about support and training. The Edtech mail listis one such list. Some World Wide Web sites offer technical supportinformation.  Videos also help bridge the information gap. See<A HREF="#9">Section 9, "Resources and Contacts,"</A> for a preliminary listing ofthese resources. Your local community may also have resources. Theseinclude colleges and universities, businesses, computer clubs anduser groups, technology consultants, and government agencies.<P><A NAME="4.3"></A><H4>4.3  How can my school afford access to the Internet?</H4><P>Although school budgets are impossibly tight in most cases, the costof an Internet connection can be squeezed from the budget when itsvalue becomes apparent. Costs for a low-end connection can bereasonable. (See the <A HREF="#4.4">next question</A>.) The challenge facing thoseadvocating an Internet connection sometimes has less to do with theactual cost than it has with the difficulty of convincingadministrators to spend money on an unfamiliar resource.<P>In order to move the Internet connection closer to the top of yourschool's priority list, consider at least two possibilities. First,your school may be in the process of reform, as are many schools. Asmentioned earlier, use of the Internet supports reform efforts, soframing Internet access as a component to systemic reform may help topersuade some people.  Second, to convince people of the value of aconnection, an actual Internet demonstration can be more useful thanwords. While this may sound like a chicken-and-egg situation (I needInternet access to get Internet access), some organizations willprovide guest accounts on an Internet-connected computer for peoplein schools who are trying to convince others of the value of anInternet connection. Another way to begin using Internet services isto sign up for one of the popular online services such as AmericaOnline, CompuServe, or Prodigy. Once subscribed, you can use theseservices either from home or from school. This method is recommendedonly as way to introduce yourself and others in your school communityto the value of the Internet. It is not a good long-term solution toproviding Internet access for a lot of users at one site such as aschool.<P>Contact local colleges, universities, technology companies, serviceproviders, community networks, and government agencies for both guestaccounts and funding ideas. For alternatives to your own school'sbudget or for supplements to it, look for funding in federal, state,and district budgets as well as from private grants. Work withequipment vendors to provide the hardware needed at low or no cost toyour school, and consider forming a School/Community TechnologyCommittee, or a joint School District/School/Community TechnologyCommittee. Also investigate the possibility of a back-door connectionto a local college or university.  Service providers often allowschools to connect to higher education sites at a lower cost.<P>A number of sites on the Internet provide more information aboutgrants and organizations that offer them. Two in particular that youmay find useful are Grants Web, for grant information of all kinds,and the Foundation Center, for information on private and nonprofitorganizations.  For information on where to find these sites on theInternet, see <A HREF="#9">Section 9, "Resources and Contacts."</A><P><A NAME="4.4"></A><H4>4.4  What organizational structure needs to be in place in order for myschool to have Internet access?</H4><P>Schools and school districts have devised structures that varywidely, depending on a school's particular requirements. In manyschools, the librarians/media specialists guide the development ofthe network and policies on its use and serve as the top of thestructure within the school. In other schools, an interested teacherbecomes the driving force behind getting the Internet into the schooland may be the most appropriate person to see the project through.The school administration, if not the guiding force, needs to bebehind the plan to bring the Internet into the school. And all otherparties who might have a stake in the development should be broughtin as early as possible, whether or not they are knowledgeable aboutthe Internet. These might include area businesses, community leaders,teachers with Internet access at home, the librarian or mediaspecialist, parents, and anyone in the school who finds the idea ofbringing the Internet into the school appealing. In short, anyorganizational structure will do as long as it is clear and simpleand includes the people who might have a stake in the process ofbringing the Internet into the school.<P>One way to ensure that an organizational structure develops and thatthe right people become involved is to invite a wide variety ofpeople to create a technology plan for the school. The by-product oftechnology planning can be the development of an organizationalstructure, but of course the planning is useful in itself to helpyour school define and meet goals for Internet and other technologyuse. The National Center for Technology Planning hosts a collectionof technology plans and planning aids for people who need help, newideas, or solutions as they tackle technology planning in theirschools or districts. Information on the National Center forTechnology Planning can be found in <A HREF="#9">Section 9, "Resources andContacts."</A><P>No matter what the structure, there should be someone at the schoolwho can take the lead in working with vendors and Internet ServiceProviders (ISPs). This person should be knowledgeable about - orwilling to learn about - the technical aspects of connecting to theInternet, including knowledge about any networks the school alreadyhas in place. The lead person should have an alternate so that theschool is not completely dependent on one person. If your schoolhires an independent consultant, someone at the school should beaware of everything the consultant does and should receive at leastsome training in the areas of the consultant's work.<P>Another role that must be filled is that of in-house networkadministrator. Having an already busy teacher take on this role as anextra duty is a bad idea; a greater time commitment is needed.<P><A NAME="4.5"></A><H4>4.5  What questions do I need to ask people who are selling networkservices?</H4><P>There are a number of questions you should ask. Anything you hearthat you don't understand must be questioned. If a vendor knows theproduct and the process well, he or she should be able to explain interms you can understand.<P>You should also ask any kind of vendor how available they are and atwhat point they either stop helping you or begin charging by thehour. Get references from other customers, preferably including atleast one school which has requirements similar to yours.<P><B>   Questions for LAN vendors:</B><P>If the school has not yet purchased a Local Area Network (LAN),ask the LAN vendor how the product will interact with TCP/IP.(TCP/IP stands for Transmission Control Protocol/InternetProtocol, the technology which forms the basis of the Internet.)If necessary, arrange a meeting with the LAN vendor, the ISP, andany consultants that may be involved.<P>Make a list of the school's requirements, including security, thenumber of computers on the LAN which will have Internet access,and the Internet services you want students and teachers to beable to use. (See <A HREF="#5">Section 5, "Questions About Using InternetServices,"</A> for an introduction to the services.) Ask the vendorsif they can provide services that will meet your requirements.<P><B>   Questions for Internet Service Providers:</B><P>In general, ask the ISP what services are included with yourpurchase of Internet connectivity.<P>Will they terminate the circuit in a router and leave you to yourown resources to take care of the "LAN side" of the connection?<P>Will they provide a primary domain name server for you?<P>Will they register your domain name with the InterNIC?<P>Are they providing you with all the IP addresses you need?<P>Will they help you with security issues?<P>Do they provide a newsfeed or a newsreading service? (Do you knowthe difference?)<P>If they agree to do some work on the LAN side, what is the extentof that work? (Configure individual computers? Handle subnettingand routing issues?)<P>Will they answer questions from your network administrator?<P>Will a dedicated computer be needed as an Internet server for suchthings as domain name service, the World Wide Web, Gopher, andFTP?<P>Do they provide any training sessions for your staff and are thesesessions included in the connectivity price?<P>Do they offer any other classes or seminars and are these includedin the connectivity price?<P>Does the ISP do their own training or do they contract to someoneelse, and if the latter, who is it? Check references on anycontractors.<P><B>      Questions for Internet Service Providers furnishing dial-inservice:</B><P>There are some specific questions you should ask of an ISP who isproviding dial-in connections. (See <A HREF="#4.7">Question 4.7</A> for a furtherdiscussion on dialing in from home.)<P>What is the charge per minute for connectivity?<P>Is SLIP or PPP connectivity available?<P>Will the ISP be providing software which allows you to useInternet services such as email and the World Wide Web or willthey help you obtain it?<P>Will they help you install it?<P>Ask for references of other clients using dial-in service and whenyou check them, one of the questions to ask other customers is ifthey encounter lots of busy signals. (You can also check thisyourself by trying the access provider's dial-in number at varioustimes during the day. Just dial it by phone and see how many busysignals you get.)<P><A NAME="4.6"></A><H4>4.6  How many of our computers should have Internet access and where

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