📄 rfc1168.txt
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Westine, DeSchon, Postel & Ward [Page 6]RFC 1168 Intermail and Commercial Mail Relay Services July 1990 In addition, we cannot allow CMR or Intermail to be used simply as a bridge between two commercial systems, even though CMR has this technical capability. At least one end of the communication must be related to FRICC acceptable use.DETAILS OF CMR SYSTEM USE The CMR host computer is Internet host INTERMAIL.ISI.EDU (128.9.2.203). The users of the commercials system are required to know the proper gateways between the Internet and other networks such as BITNET, CSNET, or UUCP. Users on networks interconnected to the Internet likewise need to know how to reach the Internet to send mail through INTERMAIL.ISI.EDU to a commercial system. The relay connection to Telemail is through their host TELEMAIL/USA. The general syntax for Telemail addresses is "[USER/ORGANIZATION]HOST/COUNTRY", making the full address for the relay mailbox: [INTERMAIL/USCISI]TELEMAIL/USA Users across the entire Telemail service can send mail to this address. Users on the TELEMAIL host need only send to INTERMAIL. Internet users can use the basic Telemail format, append a "%TELEMAIL" to it, and mail to the resulting address as if it really existed on INTERMAIL.ISI.EDU, e.g.: [CWARD/USCISI]TELEMAIL/USA%TELEMAIL@INTERMAIL.ISI.EDU Note that the CMR system will accept anything before the "%TELEMAIL", that is, the CMR does not validate Telemail addresses before transmitting them to Telemail. The CMR handles Dialcom mail delivery in a similar way, but this system has what might be called "virtual hosts". Groups can be set up with an alias system to allow easier intra-group access. For example, both NSF and USDA share the same Dialcom host (157); but, while both groups send relay messages to Intermail, their actual fully qualified Dialcom mailboxes are different. For example, NSF's mailbox is NSF153, and USDA's mailbox is AGS9999. Mail going in either direction may use an embedded Simple Forwarding Header. An SFH must be the first part of the message text. It starts with a "Forward:" field followed by a "To:" field. "Cc:", "Subject:", and other fields may follow the "To:" fields. The SFH is terminated by a blank line.Westine, DeSchon, Postel & Ward [Page 7]RFC 1168 Intermail and Commercial Mail Relay Services July 1990 This is a template of an SFH: Forward: Destination-Network To: User@host1, User@host2, User2@host2 Cc: User@host1 Subject: This subject supercedes the subject in the host net header <Blank-Line> Dialcom syntax is "Host-ID:User-ID", for example, 134:ABC1234. This format will work from any Dialcom host; but users in the same group as ABC would be able to use the user name, for example, JSMITH. Using the SFH format, mail to a Dialcom system could be sent as follows: To: Intermail@ISI.EDU Subject: Test Message Forward: Compmail To: 134:ABC1234 Here is the text of the message. Proper destination network names include ARPA, Telemail, Compmail, NSF-Mail, and USDA-Mail. It is possible for a user to make mistakes at many points in the process. Errors are handled as automatically as possible by the CMR. Many errors are caught in the standard Internet mail traffic, and users receive the usual error messages from the system. Messages with incorrect commercial system addresses or faulty SFHs are also automatically returned to sender. Messages that the software cannot handle are sent to the CMR's user-service mailbox, Intermail- Request@ISI.EDU. This mailbox has been set up to take care of user problems and to be a central distribution point for user instructions.PROBLEMS Several problems arise from the store-and-forward nature of the CMR. One of the biggest is that almost all of the commercial systems lack a machine-to-machine interface -- the CMR software must mimic a human user of the commercial system. Another problem is that the Internet and a commercial system have different forms (or syntax) for electronic mail addresses. A major goal of the CMR project is to make the link between networks as transparent as possible, allowing Internet users to use off-the-shelf mail programs. Making commercialWestine, DeSchon, Postel & Ward [Page 8]RFC 1168 Intermail and Commercial Mail Relay Services July 1990 address formats fit the Internet standard is a major task [2]. Compatibility with Internet addressing standards is also a concern. The commercial accounts are not able to take advantage of the transparency features of the Domain Name System (DNS) (see Appendix D); and some commercial addresses are incompatible with the Internet syntax--this requires Internet users to continue using the older methods. Another general problem to be solved is to reduce the amount of time needed to maintain the system. Because most commercial systems force our software to mimic a human user, automatic error detection and handling are quite complex. The Intermail system requires human intervention in processing failed mail. A goal of the CMR is to fully automate these processes. A related problem facing the CMR, as well as its predecessor Intermail, is the frequency with which commercial systems change their software. The changes are usually minor and do not bother most human users; however, the CMR depends on being able to recognize certain strings. To avoid the necessity of rebuilding the whole CMR when these strings change, most of the string markers are stored in ASCII files that are read at run time. The translation of commercial system addresses has created a new set of problems, most of which are caused by the use of "special" characters by the commercial systems. Telemail uses square brackets ("[" and "]") around user names. While these characters are not special by Internet standards when found in the local part of an address, many (perhaps most) Internet mailers refuse to accept these characters unless they are quoted. MMDF was modified locally to correct this. The square bracket problem is even worse for users of IBM mainframe machines, many of which are used on BITNET. The square bracket is not a printable character on many BITNET IBM hosts, and all kinds of strange addresses can result from its use. The colon is another example. Dialcom uses it as the delimiter between host and mailbox. However, the colon is a special character in the Internet mail standard [2]. Users can avoid this problem by using the SFH and placing the Dialcom address at the beginning of the message text. Although the CMR can accept addresses with colons, many Internet hosts and relays are unable to accept addresses that contain colons. Mail with colons in the address fields is often rejected by Internet hosts and is returned to the Intermail-Request mailbox for error processing. This can cause significant delays.Westine, DeSchon, Postel & Ward [Page 9]RFC 1168 Intermail and Commercial Mail Relay Services July 1990 Problems have also been caused by confusion about which hosts are mail relays between the Internet and other systems compatible with the Internet mail standard [2]. (e.g., BITNET, UUCP, and CSNET). When the CMR was implemented, a decision was made that the CMR would not keep track of these mail relays. When a relay is changed, as the BITNET mail relays were in 1988, mail may be rejected because the host either no longer exists or refuses the mail. The mail relay problem is a subset of the larger problem of communicating information about new features and changes to the user community. Virtually none of the users of the CMR are local. Many are hidden behind the veil of the commercial system. (Dealing with commercial system customer support people has proven to be frustrating -- few of them seem to understand the concept of machine-to-machine exchanges.) Enhancements to commercial software that necessitate minor changes can disrupt some CMR users for days. Another problem that has not been adequately solved is validation of commercial system addresses and processing of failed commercial system mail. The Telemail system will not validate a user/host combination until after the full text of the message has been transmitted. If a long message is sent to an invalid address, it can be very expensive in terms of wasted time and connect charges. Telemail also gives inadequate information when the host is correct but the user name is not. The failed mail notice received from Telemail is of little use to either a human reader or the CMR software. The only information that Telemail returns is the message ID number -- it provides no subject, and no text to distinguish the message from the numerous others that pass through the mailbox. Dialcom does a better job of validating addresses. If an address is not recognized, the system immediately prompts for a correction. A simple <RETURN> will delete the invalid address from the list. The commercial systems are geared for paying customers to send and receive mail to other paying customers. They are not equipped to handle reverse billing, or "collect calls." ISI is currently charged for connect time needed to transmit and receive mail to and from other Internet sites. A possible solution to this problem would be to extend the CMR. to include accounting and billing procedures that would pass the costs of CMR to its users. What had been GTE Telemail became Sprint SprintMail, Telenet became Sprintnet, and the host TELEMAIL/USA became SM66/USA. In April 1990, Sprint installed its X.400 implementation. For the time being, the old-style Interconnect syntax will work. The CMRWestine, DeSchon, Postel & Ward [Page 10]RFC 1168 Intermail and Commercial Mail Relay Services July 1990 telemail channel and the Simple Forwarding Header (SFH) processor, were modified to accept either format in the SprintMail "From" field. Sprint uses the following syntax for X.400: (O:USCISI,UN:INTERMAIL,TS:SM66) The SFH processor will "translate" this into: /O=USCISI/UN=INTERMAIL/TS=SM66/%TELEMAIL The channel program will reverse the process. In the translation, parentheses become slashes, colons become equal signs and commas become slashes and vice versa. Unfortunately, the translation algorithm is not foolproof. A Sprint/Internet relay did not use the same field names and values as those in SprintMail. Consequently, a CMR translated address can not be sent unmodified to Sprint's relay, Sprint.COM, and Sprint.COM processed addresses cannot be sent unmodified to the CMR. From experimentation, the modifications necessary to a CMR processed address to make it acceptable to Sprint.COM are (1) take the "non- standard" X.400 fields of "UN" and "TS" and prepend "DD." to them, (2) add the country field and code (C:US) and (3) add the Telemail administrative domain name (ADMD:Telemail). The above example would become: /O=USCISI/DD.UN=INTERMAIL/DD.TS=SM66/ADMD=TELEMAIL/C=US/@Sprint.COM The country code must be changed from "US" to "USA." The CMR queue name must also be appended: "%TELEMAIL." The situation is further complicated by Sprint's decision to only relay mail to and from its own administrative domain. Other X.400 ADMDs may be added in the future if payment problems can be overcome. SprintMail encoded Internet addresses are not parsed correctly by the SFH processor, but that should not be a major problem -- who on the Internet is going to send to the commercial side of the relay? When the NSF decided to terminate NSFMAIL, it became clear that the CMR Project needed a way to get news out to the commercial users. The CMR channel programs now are able to append a news file to the end of messages going into the commercial networks. After transmitting a message, each channel checks for a news file with the channel name and if present, sends it.Westine, DeSchon, Postel & Ward [Page 11]RFC 1168 Intermail and Commercial Mail Relay Services July 1990 The biggest costs of the CMR are the connect times to the Sprintnet X.25 network and the commercial machines. Making the CMR transmit faster is the current number one problem. Three strategies are being pursued: - Improve the implementation of the current method - Change the method to take advantage of changes in the commercial software - Upgrade the modems and increase the number of phone lines For a list of known problems or bugs in the CMR software, see the Appendix of the program logic manual [6].FUTURE DIRECTIONS No software project is ever completed, and the CMR is no exception. There are many possible extensions, some more difficult than others. One addition that will be made to the CMR is a channel for interacting with MCI Mail. MCI Mail is one of the original TOPS-20 commercial systems that were serviced by Intermail; the CMR will need to replace this function before all of the TOPS-20 machines are removed from service on the Internet. The adaptability of the CMR is such that adding new commercial systems should not be a major problem. Additional commercial systems under consideration include General Electric's GENIE, Western Union's EasyLink, and Compuserve. One possible addition to the CMR system could be maintenance of a list of gateways. This would allow commercial system users to incorporate the native address formats of other networks into the SFHs. An advantage of this would be that users could simply tell the CMR to forward a message to BITNET, for example, and the CMR would find the gateway and properly format the address for that gateway. To increase the ease of use to Internet users, the system might treat each commercial system as an Internet host and create DNS database records for them. This would allow users to send mail to a non- Internet user at an Internet-style domain name. Another improvement would be the possibility of accepting X.400-style addressing. The current system rejects them.Westine, DeSchon, Postel & Ward [Page 12]
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