📄 rfc1855.txt
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use a Carriage Return (CR) at the end of the line. Also, don't assume your screen size is the same as everyone else's. A good rule of thumb is to write out no more than 70 characters, and no more than 12 lines (since you're using a split screen). - Leave some margin; don't write to the edge of the screen. - Use two CRs to indicate that you are done and the other person may start typing. (blank line). - Always say goodbye, or some other farewell, and wait to see a farewell from the other person before killing the session. This is especially important when you are communicating with someone a long way away. Remember that your communication relies on both bandwidth (the size of the pipe) and latency (the speed of light). - Remember that talk is an interruption to the other person. Only use as appropriate. And never talk to strangers. - The reasons for not getting a reply are many. Don't assume that everything is working correctly. Not all versions of talk are compatible. - If left on its own, talk re-rings the recipient. Let it ring one or two times, then kill it. - If a person doesn't respond you might try another tty. Use finger to determine which are open. If the person still doesn't respond, do not continue to send. - Talk shows your typing ability. If you type slowly and make mistakes when typing it is often not worth the time of trying to correct, as the other person can usually see what you meant. - Be careful if you have more than one talk session going!Hambridge Informational [Page 6]RFC 1855 Netiquette Guidelines October 19952.2 Administrator Issues - Be sure you have established written guidelines for dealing with situations especially illegal, improper, or forged traffic. - Handle requests in a timely fashion - by the next business day. - Respond promptly to people who have concerns about receiving improper or illegal messages. Requests concerning chain letters should be handled immediately. - Explain any system rules, such as disk quotas, to your users. Make sure they understand implications of requesting files by mail such as: Filling up disks; running up phone bills, delaying mail, etc. - Make sure you have "Postmaster" aliased. Make sure you have "Root" aliased. Make sure someone reads that mail. - Investigate complaints about your users with an open mind. Remember that addresses may be forged and spoofed.3.0 One-to-Many Communication (Mailing Lists, NetNews) Any time you engage in One-to-Many communications, all the rules for mail should also apply. After all, communicating with many people via one mail message or post is quite analogous to communicating with one person with the exception of possibly offending a great many more people than in one-to-one communication. Therefore, it's quite important to know as much as you can about the audience of your message.3.1 User Guidelines3.1.1 General Guidelines for mailing lists and NetNews - Read both mailing lists and newsgroups for one to two months before you post anything. This helps you to get an understanding of the culture of the group. - Do not blame the system administrator for the behavior of the system users. - Consider that a large audience will see your posts. That may include your present or your next boss. Take care in what you write. Remember too, that mailing lists and Newsgroups are frequently archived, and that your words may beHambridge Informational [Page 7]RFC 1855 Netiquette Guidelines October 1995 stored for a very long time in a place to which many people have access. - Assume that individuals speak for themselves, and what they say does not represent their organization (unless stated explicitly). - Remember that both mail and news take system resources. Pay attention to any specific rules covering their uses your organization may have. - Messages and articles should be brief and to the point. Don't wander off-topic, don't ramble and don't send mail or post messages solely to point out other people's errors in typing or spelling. These, more than any other behavior, mark you as an immature beginner. - Subject lines should follow the conventions of the group. - Forgeries and spoofing are not approved behavior. - Advertising is welcomed on some lists and Newsgroups, and abhorred on others! This is another example of knowing your audience before you post. Unsolicited advertising which is completely off-topic will most certainly guarantee that you get a lot of hate mail. - If you are sending a reply to a message or a posting be sure you summarize the original at the top of the message, or include just enough text of the original to give a context. This will make sure readers understand when they start to read your response. Since NetNews, especially, is proliferated by distributing the postings from one host to another, it is possible to see a response to a message before seeing the original. Giving context helps everyone. But do not include the entire original! - Again, be sure to have a signature which you attach to your message. This will guarantee that any peculiarities of mailers or newsreaders which strip header information will not delete the only reference in the message of how people may reach you. - Be careful when you reply to messages or postings. Frequently replies are sent back to the address which originated the post - which in many cases is the address of a list or group! You may accidentally send a personal response to a great many people, embarrassing all involved. It's best to type in the address instead of relying on "reply."Hambridge Informational [Page 8]RFC 1855 Netiquette Guidelines October 1995 - Delivery receipts, non-delivery notices, and vacation programs are neither totally standardized nor totally reliable across the range of systems connected to Internet mail. They are invasive when sent to mailing lists, and some people consider delivery receipts an invasion of privacy. In short, do not use them. - If you find a personal message has gone to a list or group, send an apology to the person and to the group. - If you should find yourself in a disagreement with one person, make your responses to each other via mail rather than continue to send messages to the list or the group. If you are debating a point on which the group might have some interest, you may summarize for them later. - Don't get involved in flame wars. Neither post nor respond to incendiary material. - Avoid sending messages or posting articles which are no more than gratuitous replies to replies. - Be careful with monospacing fonts and diagrams. These will display differently on different systems, and with different mailers on the same system. - There are Newsgroups and Mailing Lists which discuss topics of wide varieties of interests. These represent a diversity of lifestyles, religions, and cultures. Posting articles or sending messages to a group whose point of view is offensive to you simply to tell them they are offensive is not acceptable. Sexually and racially harassing messages may also have legal implications. There is software available to filter items you might find objectionable.3.1.2 Mailing List Guidelines There are several ways to find information about what mailing lists exist on the Internet and how to join them. Make sure you understand your organization's policy about joining these lists and posting to them. In general it is always better to check local resources first before trying to find information via the Internet. Nevertheless, there are a set of files posted periodically to news.answers which list the Internet mailing lists and how to subscribe to them. This is an invaluable resource for finding lists on any topic. See also references [9,13,15] in the Selected Bibliography. - Send subscribe and unsubscribe messages to the appropriate address. Although some mailing list software is smart enoughHambridge Informational [Page 9]RFC 1855 Netiquette Guidelines October 1995 to catch these, not all can ferret these out. It is your responsibility to learn how the lists work, and to send the correct mail to the correct place. Although many many mailing lists adhere to the convention of having a "-request" alias for sending subscribe and unsubscribe messages, not all do. Be sure you know the conventions used by the lists to which you subscribe. - Save the subscription messages for any lists you join. These usually tell you how to unsubscribe as well. - In general, it's not possible to retrieve messages once you have sent them. Even your system administrator will not be able to get a message back once you have sent it. This means you must make sure you really want the message to go as you have written it. - The auto-reply feature of many mailers is useful for in-house communication, but quite annoying when sent to entire mailing lists. Examine "Reply-To" addresses when replying to messages from lists. Most auto-replys will go to all members of the list. - Don't send large files to mailing lists when Uniform Resource Locators (URLs) or pointers to ftp-able versions will do. If you want to send it as multiple files, be sure to follow the culture of the group. If you don't know what that is, ask. - Consider unsubscribing or setting a "nomail" option (when it's available) when you cannot check your mail for an extended period. - When sending a message to more than one mailing list, especially if the lists are closely related, apologize for cross-posting. - If you ask a question, be sure to post a summary. When doing so, truly summarize rather than send a cumulation of the messages you receive. - Some mailing lists are private. Do not send mail to these lists uninvited. Do not report mail from these lists to a wider audience. - If you are caught in an argument, keep the discussion focused on issues rather than the personalities involved.Hambridge Informational [Page 10]RFC 1855 Netiquette Guidelines October 19953.1.3 NetNews Guidelines NetNews is a globally distributed system which allows people to communicate on topics of specific interest. It is divided into hierarchies, with the major divisions being: sci - science related discussions; comp - computer related discussions; news - for discussions which center around NetNews itself; rec - recreational activities; soc - social issues; talk - long-winded never-ending discussions; biz - business related postings; and alt - the alternate hierarchy. Alt is so named because creating an alt group does not go through the same process as creating a group in the other parts of the hierarchy. There are also regional hierarchies, hierarchies which are widely distributed such as Bionet, and your place of business may have its own groups as well. Recently, a "humanities" hierarchy was added, and as time goes on its likely more will be added. For longer discussions on News see references [2,8,22,23] in the Selected Bibliography. - In NetNews parlance, "Posting" refers to posting a new article to a group, or responding to a post someone else has posted. "Cross-Posting" refers to posting a message to more than one group. If you introduce Cross-Posting to a group, or if you direct "Followup-To:" in the header of your posting, warn readers! Readers will usually assume that the message was
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