agent.cpp

一个c++实现的acd的例子。 ----ACDCommandListener.cpp ---ACDCommandListenerThread.cpp ---ACDConfig.cpp ---a

 /*=============================================================

 
 Function:
		


 Author: Leon Wang <[e-mail]  [e-mail]>
==============================================================*/
// Agent.cpp: implementation of the Agent class.
//
//////////////////////////////////////////////////////////////////////

#include "stdafx.h"
#include "Agent.h"
#include "H323Utils.h"


//////////////////////////////////////////////////////////////////////
// Construction/Destruction
//////////////////////////////////////////////////////////////////////

//##ModelId=424BB64603B3
Agent::Agent()
{
	appiniPath = getAppPath();// get acdx.ini path
	blocked = FALSE;
}

    /**
     * Create an Agent object.
     * @param _epid Endpoint ID
     * @param _alias H.323 alias
     */
//##ModelId=424BB64603B4
Agent::Agent(CString _epid, CString _alias) 
{
		this->setAlias(_alias);
		this->setEpid(_epid);
        //super(_alias, _epid);  father object
        setLastCall();  // start counting free time from object creation
		setLastTime();
		appiniPath = getAppPath();// get acdx.ini path
		blocked = FALSE;
}

//##ModelId=424BB64603C0
Agent::~Agent()
{

}
    /**
     * Set a specific time for the last call.
     * @param lastCall the time (in milliseconds)
     */
//##ModelId=424BB64603C2
void Agent::setLastCall(long lastCall) 
{
        this->lastCall = lastCall;
}
    /**
     * Get the time since last call in milliseconds.
     * @return elapsed time
     */
//##ModelId=424BB64603C4
long Agent::getLastCall() 
{
       return lastCall;
}
 /**
     * Set lastCall property to now.
     */
//##ModelId=424BB64603D0
void Agent::setLastCall() 
{
	//SYSTEMTIME systime;
	//GetSystemTime(&systime);
    //setLastCall(systime.wMilliseconds);
	setLastCall(GetTickCount());
}

    /**
     * Query if agent is blocked for ACD work.
     * @return T/F
     */
//##ModelId=424BB64603D1
BOOL Agent::isBlocked() 
{
     return blocked;
}
   /**
     * block / unblock agent from ACD work.
     * @param blocked   T/F
     */
//##ModelId=424BB64603D2
void Agent::setBlocked(BOOL blocked) 
{
        this->blocked = blocked;
}
    /**
     * isAgent checks if this is an agent that is mentioned in the ACD config.
     * This is usefull, because the agent list also includes all other endpoints
     * registered with the gatekeeper.
     * @return true / false
     */
//##ModelId=424BB64603E1
BOOL Agent::isAgent() 
{
        CString configStr = "";
		//appiniPath
		//getQueues();---> read we support many queue
		configStr = getConfigKey("Agent",H323Utils::extractAliasName(getAlias()), "");
		//configStr = H323Utils::extractAliasName(getAlias());
        //configStr = agentConfig.getString(H323Utils.extractAliasName(getAlias()));
        return (configStr!="");//(configStr.length() > 0);
}

    /**
     * isAvailable checks if the Agent is not busy (talking) and is suited for
     * this particular queue.
     * @param queue the queue
     * @return true / false
     */
//##ModelId=424BB64603E2
BOOL Agent::isAvailable(CString queue) 
{
    CString configStr = "";
    // check if agent can work this queue
	if ((getState() == Alias::AVAILABLE) && !isBlocked()) 
	{
			configStr = getConfigKey("Agent",H323Utils::extractAliasName(getAlias()), "");
			//configStr = H323Utils::extractAliasName(getAlias());
		
		if (configStr == "") {
			return FALSE;
		}
		groups_v_t groups;
		split_Groups(configStr,groups);
		if (groups.empty()) {
			return FALSE;
		}
		std::vector<CString>::iterator groupsElement;
		CString _queue_temp;
		for(groupsElement= groups.begin();groupsElement !=groups.end();groupsElement++)
		{
			_queue_temp = *groupsElement;
			if (_queue_temp == queue) {
				return TRUE;
			}
		}
	/*
		for(int i = 0 ; i<groups.size(); i++)
		{
			if (groups[i]==queue) {
				return TRUE;
			}
		}
		*/
	}
   return FALSE;
}


  /**
     * Split string entries at the comma and remove whitespace.
     * @param aString   string to split
     * @return          array of fields
     */


//##ModelId=424BB6470018
void Agent::split_Groups(CString aString,groups_v_t & groups)
{
        // return aString.split(",");

		int aPos = aString.Find(',');
		do {
			if (aPos ==-1) {
				groups.push_back(aString);
				break;
			}		
			groups.push_back(aString.Left(aPos));				
			aString = aString.Mid(aPos);
			aPos = aString.Find(',');
		} while(true);


}