callrouter.h

一个c++实现的acd的例子。 ----ACDCommandListener.cpp ---ACDCommandListenerThread.cpp ---ACDConfig.cpp ---a

/*=============================================================
  Interface for call routing algorithms.
  
 Function:
		 Interface of ACDX		
 Author: Leon Wang <[e-mail]  [e-mail]>
==============================================================*/
#if !defined(AFX_ALLROUTER_H__0EDF40C2_E043_4119_8B53_A0D44CDEF836__INCLUDED_)
#define AFX_ALLROUTER_H__0EDF40C2_E043_4119_8B53_A0D44CDEF836__INCLUDED_

#if _MSC_VER > 1000
#pragma once
#endif // _MSC_VER > 1000

//##ModelId=424BB64601FB
class CCallRouter  
{
public:
//	CCallRouter();
//	virtual ~CCallRouter();
 public:	
   /**
     * Interface for GnuGk callrouting algorithms.
     * The algorithm is passed all data provided by GnuGk and will choose whatever
     * it wants to use.
     * @param queue         H.323 alias that was called
     * @param callerEndId   endpoint ID of the caller
     * @param callRef       call Refernce
     * @param callerAlias   callers H.323 alias
     * @param callerIp      callerrs IP number
     */
	//##ModelId=424BB646020B
    void routeCall(CString queue, 
	  			   CString callerEndId,
                   CString callRef, 
				   CString callerAlias, 
				   CString callerIp);

    /**
     * Find a wait queue agent for this queue.
     * @param queue queue name
     * @return  alias of wait queue agent of null if none is avilabe
     */
	//##ModelId=424BB646021C
    CString getWaitQueue(CString queue);

    /**
     * Add endpoint.
     * @param _alias    H.323 alias
     * @param _epid     endpoint ID
     */
	//##ModelId=424BB646021E
    void addAlias(CString _alias, 
 				  CString _epid);

    /**
     * Remove all aliases for this endpoint ID.
     * @param _epid     endpoint ID
     */
	//##ModelId=424BB646022C
    void removeAllAliases(CString _epid);

    /**
     * Set _all_ aliases on this endpoint with this CRV to available.
     * @param _epid endpoint ID
     * @param _crv  CRV
     */
	//##ModelId=424BB646023A
    void setAliasAvailable(CString _epid, 
						   CString _crv);

    /**
     * Set this alias on this endpoint to TALKING and remember the CRV.
     * @param _alias    H.323 alias
     * @param _crv      CRV
     */
	//##ModelId=424BB646023D
    void setAliasTalking(CString _alias, 
						 CString _crv);

    /**
     * Clear all alias states.
     */
	//##ModelId=424BB646024A
    void clearAllAliasStates();

    /**
     * Do a cross check if the agent states are OK.
     */
	//##ModelId=424BB646024B
    void agentSanityCheck();


};

#endif // !defined(AFX_ALLROUTER_H__0EDF40C2_E043_4119_8B53_A0D44CDEF836__INCLUDED_)