casesservices.java

Sequoia ERP是一个真正的企业级开源ERP解决方案。它提供的模块包括：电子商务应用(e-commerce), POS系统(point of sales),知识管理,存货与仓库管理

/*
 * Copyright (C) 2006  Open Source Strategies, Inc.
 * 
 * This program is free software; you can redistribute it and/or modify
 * it under the terms of the GNU General Public License as published by
 * the Free Software Foundation; either version 2 of the License, or
 * (at your option) any later version.
 * 
 * This program is distributed in the hope that it will be useful,
 * but WITHOUT ANY WARRANTY; without even the implied warranty of
 * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
 * GNU General Public License for more details.
 * 
 * You should have received a copy of the GNU General Public License
 * along with this program; if not, write to the Free Software
 * Foundation, Inc., 51 Franklin St, Fifth Floor, Boston, MA  02110-1301  USA
 */
/* Copyright (c) 2005-2006 Open Source Strategies, Inc. */

/*
 *  $Id:$
 *
 *  Copyright (c) 2001-2005 The Open For Business Project - www.ofbiz.org
 *
 *  Permission is hereby granted, free of charge, to any person obtaining a
 *  copy of this software and associated documentation files (the "Software"),
 *  to deal in the Software without restriction, including without limitation
 *  the rights to use, copy, modify, merge, publish, distribute, sublicense,
 *  and/or sell copies of the Software, and to permit persons to whom the
 *  Software is furnished to do so, subject to the following conditions:
 *
 *  The above copyright notice and this permission notice shall be included
 *  in all copies or substantial portions of the Software.
 *
 *  THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS
 *  OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF
 *  MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
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package com.opensourcestrategies.crmsfa.cases;

import java.util.Map;
import java.util.List;
import java.util.Locale;
import java.util.Iterator;
import java.sql.Timestamp;

import org.ofbiz.base.util.Debug;
import org.ofbiz.base.util.UtilMisc;
import org.ofbiz.base.util.UtilDateTime;
import org.ofbiz.entity.GenericDelegator;
import org.ofbiz.entity.GenericEntityException;
import org.ofbiz.entity.GenericValue;
import org.ofbiz.service.DispatchContext;
import org.ofbiz.service.GenericServiceException;
import org.ofbiz.service.LocalDispatcher;
import org.ofbiz.service.ServiceUtil;
import org.ofbiz.service.ModelService;
import org.ofbiz.security.Security;

import com.opensourcestrategies.crmsfa.party.PartyHelper;
import com.opensourcestrategies.crmsfa.security.CrmsfaSecurity;
import com.opensourcestrategies.crmsfa.util.UtilCommon;
import com.opensourcestrategies.crmsfa.cases.UtilCase;

/**
 * Cases services. The service documentation is in services_cases.xml.
 *
 * @author     <a href="mailto:[e-mail]">Leon Torres</a>
 * @version    $Rev: 1 $
 */

public class CasesServices {

    public static final String module = CasesServices.class.getName();

    public static Map createCase(DispatchContext dctx, Map context) {
        GenericDelegator delegator = dctx.getDelegator();
        LocalDispatcher dispatcher = dctx.getDispatcher();
        Security security = dctx.getSecurity();
        GenericValue userLogin = (GenericValue) context.get("userLogin");
        Locale locale = (Locale) context.get("locale");

        // verify that a partyId of some sort was supplied
        String accountPartyId = (String) context.get("accountPartyId");
        String contactPartyId = (String) context.get("contactPartyId");
        if (accountPartyId == null && contactPartyId == null) {
            return UtilCommon.createAndLogServiceError("Must specify an account or contact for the case.", "CrmErrorCreateCaseFail", locale, module);
        }
        try {
            // create the cust request
            context.put("statusId", "CRQ_SUBMITTED");
            ModelService modelService = dctx.getModelService("createCustRequest");
            Map caseParams = modelService.makeValid(context, "IN");

            // CustRequest.fromPartyId is not used by the CRM/SFA application, which is designed to handle multiple parties
            // but we'll fill it for consistency with OFBiz and use contactPartyId first then accountPartyId
            if (contactPartyId != null) {
                caseParams.put("fromPartyId", contactPartyId);
            } else {
                caseParams.put("fromPartyId", accountPartyId);
            }
            
            Map serviceResults = dispatcher.runSync("createCustRequest", caseParams);
            if (ServiceUtil.isError(serviceResults)) {
                return UtilCommon.createAndLogServiceError(serviceResults, "CrmErrorCreateCaseFail", locale, module);
            }
            String custRequestId = (String) serviceResults.get("custRequestId");

            // create the account role if an account is supplied, but only if user has CRMSFA_CREATE_CASE permission on that account
            if (accountPartyId != null) {
                if (!CrmsfaSecurity.hasPartyRelationSecurity(security, "CRMSFA_CASE", "_CREATE", userLogin, accountPartyId)) {
                    return UtilCommon.createAndLogServiceError("CrmErrorPermissionDenied", locale, module);
                }
                serviceResults = dispatcher.runSync("createCustRequestRole", 
                        UtilMisc.toMap("custRequestId", custRequestId, "partyId", accountPartyId, "roleTypeId", "ACCOUNT", "userLogin", userLogin));
                if (ServiceUtil.isError(serviceResults)) {
                    return UtilCommon.createAndLogServiceError(serviceResults, "CrmErrorCreateCaseFail", locale, module);
                }
            }

            // create the contact role if a contact is supplied, but only if user has CRMSFA_CASE_CREATE permission on that contact 
            if (contactPartyId != null) {
                if (!CrmsfaSecurity.hasPartyRelationSecurity(security, "CRMSFA_CASE", "_CREATE", userLogin, contactPartyId)) {
                    return UtilCommon.createAndLogServiceError("CrmErrorPermissionDenied", locale, module);
                }
                serviceResults = dispatcher.runSync("createCustRequestRole", 
                        UtilMisc.toMap("custRequestId", custRequestId, "partyId", contactPartyId, "roleTypeId", "CONTACT", "userLogin", userLogin));
                if (ServiceUtil.isError(serviceResults)) {
                    return UtilCommon.createAndLogServiceError(serviceResults, "CrmErrorCreateCaseFail", locale, module);
                }
            }

            // create the note if a note is supplied
            String note = (String) context.get("note");
            if (note != null) {
                serviceResults = dispatcher.runSync("createCustRequestNote", UtilMisc.toMap("custRequestId", custRequestId, "note", note, "userLogin", userLogin));
                if (ServiceUtil.isError(serviceResults)) {
                    return UtilCommon.createAndLogServiceError(serviceResults, "CrmErrorCreateCaseFail", locale, module);
                }
                String noteId = (String) serviceResults.get("noteId");

                // create a note association with the account and contact parties
                if (accountPartyId != null) {
                    serviceResults = dispatcher.runSync("createPartyNote", UtilMisc.toMap("partyId", accountPartyId, "noteId", noteId, "userLogin", userLogin));
                    if (ServiceUtil.isError(serviceResults)) {
                        return UtilCommon.createAndLogServiceError(serviceResults, "CrmErrorCreateCaseFail", locale, module);
                    }
                }
                if (contactPartyId != null) {
                    serviceResults = dispatcher.runSync("createPartyNote", UtilMisc.toMap("partyId", contactPartyId, "noteId", noteId, "userLogin", userLogin));
                    if (ServiceUtil.isError(serviceResults)) {
                        return UtilCommon.createAndLogServiceError(serviceResults, "CrmErrorCreateCaseFail", locale, module);
                    }
                }
            }
            
            // return the custRequestId
            Map result = ServiceUtil.returnSuccess();
            result.put("custRequestId", custRequestId);
            return result;
        } catch (GenericServiceException e) {
            return UtilCommon.createAndLogServiceError(e, "CrmErrorCreateCaseFail", locale, module);
        }
    }

    public static Map updateCase(DispatchContext dctx, Map context) {
        GenericDelegator delegator = dctx.getDelegator();
        LocalDispatcher dispatcher = dctx.getDispatcher();
        Security security = dctx.getSecurity();
        GenericValue userLogin = (GenericValue) context.get("userLogin");
        Locale locale = (Locale) context.get("locale");

        String custRequestId = (String) context.get("custRequestId");

        try {
            // first make sure userLogin has update permission
            if (!CrmsfaSecurity.hasCasePermission(security, "_UPDATE", userLogin, custRequestId)) {
                return UtilCommon.createAndLogServiceError("CrmErrorPermissionDenied", locale, module);
            }

            // if the status is being set to close, check if user has permission to
            String statusId = (String) context.get("statusId");
            if (statusId.equals("CRQ_CANCELLED") || statusId.equals("CRQ_COMPLETED") || statusId.equals("CRQ_REJECTED")) {
                if (!CrmsfaSecurity.hasCasePermission(security, "_CLOSE", userLogin, custRequestId)) {
                    return UtilCommon.createAndLogServiceError("CrmErrorPermissionDenied", locale, module);
                }
            }

            // update the cust request
            ModelService modelService = dctx.getModelService("updateCustRequest");
            Map serviceResults = dispatcher.runSync("updateCustRequest", modelService.makeValid(context, "IN"));
            if (ServiceUtil.isError(serviceResults)) {
                return UtilCommon.createAndLogServiceError(serviceResults, "CrmErrorUpdateCaseFail", locale, module);
            }

            // create a note if a note is supplied
            String note = (String) context.get("note");
            if (note != null) {
                serviceResults = dispatcher.runSync("createCustRequestNote", UtilMisc.toMap("custRequestId", custRequestId, "note", note, "userLogin", userLogin));
                if (ServiceUtil.isError(serviceResults)) {
                    return UtilCommon.createAndLogServiceError(serviceResults, "CrmErrorUpdateCaseFail", locale, module);
                }
                String noteId = (String) serviceResults.get("noteId");

                // associate this note with each case account and contact
                List parties = UtilCase.getCaseAccountsAndContacts(delegator, custRequestId);
                for (Iterator iter = parties.iterator(); iter.hasNext(); ) {
                    GenericValue party = (GenericValue) iter.next();
                    serviceResults = dispatcher.runSync("createPartyNote", UtilMisc.toMap("partyId", party.get("partyId"), "noteId", noteId, "userLogin", userLogin));
                    if (ServiceUtil.isError(serviceResults)) {
                        return UtilCommon.createAndLogServiceError(serviceResults, "CrmErrorUpdateCaseFail", locale, module);
                    }
                }
            }
            return ServiceUtil.returnSuccess();
        } catch (GenericServiceException e) {
            return UtilCommon.createAndLogServiceError(e, "CrmErrorUpdateCaseFail", locale, module);
        } catch (GenericEntityException e) {
            return UtilCommon.createAndLogServiceError(e, "CrmErrorUpdateCaseFail", locale, module);
        }
    }

    public static Map closeCase(DispatchContext dctx, Map context) {
        GenericDelegator delegator = dctx.getDelegator();
        LocalDispatcher dispatcher = dctx.getDispatcher();
        Security security = dctx.getSecurity();
        GenericValue userLogin = (GenericValue) context.get("userLogin");
        Locale locale = (Locale) context.get("locale");

        String custRequestId = (String) context.get("custRequestId");

        try {
            // check if user has permission to close
            if (!CrmsfaSecurity.hasCasePermission(security, "_CLOSE", userLogin, custRequestId)) {
                return UtilCommon.createAndLogServiceError("CrmErrorPermissionDenied", locale, module);
            }
            // close by setting status to CRQ_COMPLETED
            Map serviceResults = dispatcher.runSync("updateCustRequest", 
                    UtilMisc.toMap("custRequestId", custRequestId, "statusId", "CRQ_COMPLETED", "userLogin", userLogin));
            if (ServiceUtil.isError(serviceResults)) {
                return serviceResults;
            }
            return ServiceUtil.returnSuccess();
        } catch (GenericServiceException e) {
            return UtilCommon.createAndLogServiceError(e, "CrmErrorUpdateCaseFail", locale, module);
        }
    }
}