📄 help-overview.html
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<h1>Overview</h1>
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<p class="i3field">Interactive Intelligence's SIP proxy server software enables organizations to intelligently route SIP-based messages over IP networks. The software, which works with SIP-compliant phones and gateways from a variety of vendors, is also compatible with the Interactive Intelligence line of interaction management products. These products give enterprises, contact centers and service providers applications such as skills-based routing, interactive voice response, Web chat, remote agent support, call recording and more.
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<p class="i3field">The proxy server is compatible with the latest IETF RFC for Session Initiation Protocol, RFC3261. It can be configured to operate as a stateful proxy, a redirect proxy or a load-balancing proxy. It also performs SIP registrar services.</P>
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<p class="i3field">The proxy server is designed to run on the Microsoft series of operating systems, including Windows XP, Windows 2000 and Windows 2003. The server provides a web-based user interface for configuring the system.
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