📄 msgtype.h
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CCC_AGENT_STOP_RECORD ,
CCC_AGENT_STOP_RECORD_ACK ,
CCC_AGENT_REQUIRE_RECORD ,
CCC_AGENT_REQUIRE_RECORD_ACK ,
CCC_QUERY_WORKGROUP_STATUS ,
CCC_QUERY_WORKGROUP_STATUS_ACK ,
CCC_REQUEST_CLOSE_SOME_AGENT_SKILLS,
CCC_REQUEST_CLOSE_SOME_AGENT_SKILLS_ACK,
CCC_SET_AGENT_PREFERENCES ,
CCC_SET_AGENT_PREFERENCES_ACK ,
CCC_QUERY_CALLID_ON_AGENT ,
CCC_QUERY_CALLID_ON_AGENT_ACK ,
CCC_QUERY_CALL_DATA ,
CCC_QUERY_CALL_DATA_ACK ,
CCC_GET_CALL_SKILL_DESCRIPTION ,
CCC_GET_CALL_SKILL_DESCRIPTION_ACK ,
CCC_SET_CALL_DATA ,
CCC_SET_CALL_DATA_ACK ,
CCC_GET_OUT_BOUND_CALL ,
CCC_GET_OUT_BOUND_CALL_ACK ,
//路由的消息
CCC_REQUEST_ROUTING ,
CCC_REQUEST_ROUTING_ACK ,
CCC_REQUEST_ROUTING_BY_NODE ,
CCC_REQUEST_ROUTING_BY_NODE_ACK ,
CCC_QUERY_SKILL_TREE ,
CCC_QUERY_SKILL_TREE_ACK ,
CCC_QUERY_SERVICE_TYPE ,
CCC_QUERY_SERVICE_TYPE_ACK ,
CCC_REQUEST_HELP_ROUTING ,
CCC_REQUEST_HELP_ROUTING_ACK ,
//用户信息
CCC_QUERY_CUSTOMER_INFO ,
CCC_QUERY_CUSTOMER_INFO_ACK ,
CCC_SET_CUSTOMER_INFO ,
CCC_SET_CUSTOMER_INFO_ACK ,
CCC_REQUEST_OUT_BOUND ,
CCC_REQUEST_OUT_BOUND_ACK ,
CCC_SEND_SPP_PROTOCOL ,
CCC_SEND_SPP_PROTOCOL_ACK ,
CCC_SEND_QC_PROTOCOL ,
CCC_SEND_QC_PROTOCOL_ACk ,
CCC_QUERY_ACD_SKILL_DESCRIP,
CCC_QUERY_ACD_SKILL_DESCRIP_ACK,
CCC_QUERY_SKILL_GROUP_ID ,
CCC_QUERY_SKILL_GROUP_ID_ACK ,
CCC_QUERY_SKILLS_BASE_GROUP_ID ,
CCC_QUERY_SKILLS_BASE_GROUP_ID_ACK,
CCC_QUERY_ACD_ID ,
CCC_QUERY_ACD_ID_ACK ,
CCC_QUERY_ACD_STATUS ,
CCC_QUERY_ACD_STATUS_ACK ,
CCC_QUERY_OUT_BOUND ,
CCC_QUERY_OUT_BOUND_ACK ,
CCS_ANSWERREQ ,
CCS_CONNECT ,
CCS_ALL_BUSY ,
CCC_RELOAD_BASE_INI ,
CCC_RELOAD_BASE_INI_ACK ,
CCC_RELOAD_SKILL_QUEUE_INI ,
CCC_RELOAD_SKILL_QUEUE_INI_ACK ,
CCC_QUERY_IVRID,
CCC_QUERY_IVRID_ACK,
CCC_QUERY_IVR_DESCRIPTION_BY_ID ,
CCC_QUERY_IVR_DESCRIPTION_BY_ID_ACK ,
CCC_IVR_LOGIN ,
CCC_IVR_LOGIN_ACK ,
CCC_IVR_LOGOUT ,
CCC_IVR_LOGOUT_ACK ,
CCC_IVR_SPP_PROTOCOL ,
CCC_HANDSHAKE , //握手消息
//代理服务器消息
PROXY_CONNECT,
PROXY_CONNECT_ACK,
PROXY_DISCONNECT,
PROXY_DISCONNECT_ACK,
PROXY_DISPATCH_CCC_NODE,
PROXY_CCC_IP_CHANGED ,
//客户信息消息
CCC_QUERY_USER_INFO,
CCC_QUERY_USER_INFO_ACK,
CCC_WRITE_USER_INFO,
CCC_WRITE_USER_INFO_ACK,
CCC_DELETE_USER_INFO,
CCC_DELETE_USER_INFO_ACK,
CCC_QUERY_TOTAL_USER ,
CCC_QUERY_TOTAL_USER_ACK ,
CCC_WRITE_USER_SKILL,
CCC_WRITE_USER_SKILL_ACK,
CCC_QUERY_USER_SKILL,
CCC_QUERY_USER_SKILL_ACK,
CCC_DELETE_USER_SKILL,
CCC_DELETE_USER_SKILL_ACK,
CCC_QUERY_BUSY_CONFERENCE_INFO,
CCC_QUERY_BUSY_CONFERENCE_INFO_ACK,
CCC_QUERY_CONFERENCE_INFO,
CCC_QUERY_CONFERENCE_INFO_ACK,
//IVR数据库操作消息
//IVR_INSERT_GENERAL,
//IVR_INSERT_GENERAL_ACK,
//IVR_SELECT_GENERAL,
//IVR_SELECT_GENERAL_ACK,
//IVR_UPDATE_GENERAL,
//IVR_UPDATE_GENERAL_ACK,
//IVR_DELETE_GENERAL,
//IVR_DELETE_GENERAL_ACK,
//IVR_EXECUTE_USERPROC,
//IVR_EXECUTE_USERPROC_ACK,
CCC_QUERY_CCS_CPU_USE_RATE,
CCC_QUERY_CCS_CPU_USE_RATE_ACK,
//*******************************
//网络传输CCS.INI文件用消息
//*******************************
CCC_GET_INI,
CCC_GET_INI_ACK,
CCC_WRITE_INI,
CCC_WRITE_INI_ACK,
CCC_QUERY_CALL_STATISTICS_INFO,
CCC_QUERY_CALL_STATISTICS_INFO_ACK,
CCC_QUERY_RESOURCE_CONNECT_INFO,
CCC_QUERY_RESOURCE_CONNECT_INFO_ACK ,
CCC_QUERY_TOTAL_WORKGROUP,
CCC_QUERY_TOTAL_WORKGROUP_ACK,
CCC_QUERY_WORKGROUP_NAME,
CCC_QUERY_WORKGROUP_NAME_ACK,
CCC_SET_CALL_KEY_ID,
CCC_SET_CALL_KEY_ID_ACK,
CCC_SET_USER_HISTORY_DATA,
CCC_SET_USER_HISTORY_DATA_ACK,
CCC_QUERY_USER_HISTORY_DATA,
CCC_QUERY_USER_HISTORY_DATA_ACK,
CCC_REQUEST_ROUTING_BY_ACCESS_CODE,
CCC_REQUEST_ROUTING_BY_ACCESS_CODE_ACK,
CCC_AGENT_START_PLAY_FILE,
CCC_AGENT_START_PLAY_FILE_ACK,
CCC_AGENT_STOP_PLAY_FILE,
CCC_AGENT_STOP_PLAY_FILE_ACK,
CCC_AGENT_FORE_FAST_PLAY,
CCC_AGENT_FORE_FAST_PLAY_ACK,
CCC_AGENT_BACK_FAST_PLAY,
CCC_AGENT_BACK_FAST_PLAY_ACK,
CCC_AGENT_PAUSE_PLAY,
CCC_AGENT_PAUSE_PLAY_ACK,
CCC_AGENT_CONTINUE_PLAY,
CCC_AGENT_CONTINUE_PLAY_ACK,
CCC_AGENT_PLAY_RELOCATION,
CCC_AGENT_PLAY_RELOCATION_ACK,
CCC_QUERY_BACKUP_TOTAL_USER,
CCC_QUERY_BACKUP_TOTAL_USER_ACK,
CCC_QUERY_BACKUP_USER,
CCC_QUERY_BACKUP_USER_ACK,
CCC_QUERY_COMPUTER_NAME,
CCC_QUERY_COMPUTER_NAME_ACK,
CCC_MODIFY_USER_INFO,
CCC_MODIFY_USER_INFO_ACK,
CCC_GET_AGENT_SCORE,
CCC_GET_AGENT_SCORE_ACK,
CCC_SEND_MESSAGE, //客户端给客户端发送消息（1024BYTES)
CCC_SEND_MESSAGE_ACK,
CCC_NOTIFY_BULLETIN,
CCC_NOTIFY_BULLETIN_ACK,
CCC_QUERY_SERVER_TIME,
CCC_QUERY_SERVER_TIME_ACK,
CCC_IVR_SET_INNO,
CCC_IVR_SET_INNO_ACK,
CCC_QUERY_USER_CLASSNAME,
CCC_QUERY_USER_CLASSNAME_ACK,
CCC_IVR_SETUP_CALL,
CCC_IVR_SETUP_CALL_ACK,
CCC_SET_USER_CLASS,
CCC_SET_USER_CLASS_ACK,
CCC_REGISTER_OUTBOUND,
CCC_REGISTER_OUTBOUND_ACK,
CCC_REQUEST_REST,
CCC_REQUEST_REST_ACK,
CCC_CANCEL_REST,
CCC_CANCEL_REST_ACK,
CCC_QUERY_TRUNK_TABLE,
CCC_QUERY_TRUNK_TABLE_ACK,
CCC_QUERY_IVR_STEP_INFO,
CCC_QUERY_IVR_STEP_INFO_ACK,
CCC_QUERY_USER_EXTEND_INFO,
CCC_QUERY_USER_EXTEND_INFO_ACK,
CCC_MODIFY_USER_EXTEND_INFO,
CCC_MODIFY_USER_EXTEND_INFO_ACK,
CCC_REQUEST_POWEROUTBOUND,
CCC_REQUEST_POWEROUTBOUND_ACK,
CCC_QUERY_IS_MONITOR,
CCC_QUERY_IS_MONITOR_ACK,
CCC_QUERY_AGENT_INFO_BY_CALLQUEUEID,
CCC_QUERY_AGENT_INFO_BY_CALLQUEUEID_ACK,
CCC_QUERY_PRIVATE_KEEPED_CALL,
CCC_QUERY_PRIVATE_KEEPED_CALL_ACK,
// LW+ 9903
CCC_SEND_EVENT_RESPONSE,
CCC_SEND_EVENT_RESPONSE_ACK,
CCC_SET_MONITOR_CALL,
CCC_SET_MONITOR_CALL_ACK,
CCC_MONITOR_CALL,
CCC_MONITOR_CALL_ACK,
CCC_MODIFY_CALL_TRACE,
CCC_MODIFY_CALL_TRACE_ACK,
CCC_QUERY_LOGINAGENT_IN_SKILLQUEUE,
CCC_QUERY_LOGINAGENT_IN_SKILLQUEUE_ACK,
CCC_SET_MAX_RESTAGENT_IN_SKILLQUEUE,
CCC_SET_MAX_RESTAGENT_IN_SKILLQUEUE_ACK,
CCC_QUERY_IDLE_AGENT_IN_SKILL_QUEUE,
CCC_QUERY_IDLE_AGENT_IN_SKILL_QUEUE_ACK,
CCC_QUERY_CALL_TIME,
CCC_QUERY_CALL_TIME_ACK,
// LW+ end
CCC_DISCONNECT_CALL,
CCC_DISCONNECT_CALL_ACK,
CCC_AGENT_SEND_DTMF_DIGITS,
CCC_AGENT_SEND_DTMF_DIGITS_ACK,
CCC_QUERY_DEVICE_AVAILABLE,
CCC_QUERY_DEVICE_AVAILABLE_ACK,
CCC_QUERY_DEVICE_BY_SKILL,
CCC_QUERY_DEVICE_BY_SKILL_ACK,
CCC_SET_MAX_REST_AGENT_NUM, //设置最大允许休息人数
CCC_SET_MAX_REST_AGENT_NUM_ACK,
CCC_QUERY_MAX_REST_AGENT_NUM, //得到最大允许休息人数
CCC_QUERY_MAX_REST_AGENT_NUM_ACK,
CCC_QUERY_ON_REST_AGENT_NUM, //得到正在休息人数
CCC_QUERY_ON_REST_AGENT_NUM_ACK,
CCC_QUERY_WAIT_REST_AGENT_NUM, //得到等待休息人数
CCC_QUERY_WAIT_REST_AGENT_NUM_ACK,
CCC_REQUEST_WRITE_FLOW_TRACE, //请求写流程轨迹
CCC_REQUEST_WRITE_FLOW_TRACE_ACK,
CCC_SET_AGENT_AUTO_ENTER_IDLE, //座席设置是否自动进入空闲状态状态标志
CCC_SET_AGENT_AUTO_ENTER_IDLE_ACK,
CCC_AGENT_ENTER_IDLE, //座席从工作状态进入空闲态
CCC_AGENT_ENTER_IDLE_ACK,
CCC_AGENT_HOLD_CALL, //保持指定的呼叫
CCC_AGENT_HOLD_CALL_ACK,
CCC_AGENT_FETCH_HOLD_CALL, //取被保持的呼叫
CCC_AGENT_FETCH_HOLD_CALL_ACK,
CCC_AGENT_SWITCH_INSERT, //对呼叫的监听插入互换
CCC_AGENT_SWITCH_INSERT_ACK,
CCC_AGENT_CONNECT_HOLD_CALL, //连接保持
CCC_AGENT_CONNECT_HOLD_CALL_ACK,
CCC_AGENT_ENTER_WORKSTATUS, //进入工作态
CCC_AGENT_ENTER_WORKSTATUS_ACK,
CCC_QUERY_ALLOW_REST_AGENT_NUM, //得到已经批准休息,但是还未开始休息的人数
CCC_QUERY_ALLOW_REST_AGENT_NUM_ACK,
CCC_DIRECT_TO_IDLE_AGENT, //直接转到一个空闲坐席
CCC_DIRECT_TO_IDLE_AGENT_ACK,
CCC_QUERY_AGENT_STATISTICS_INFO, //查询指定日期座席的各种统计信息
CCC_QUERY_AGENT_STATISTICS_INFO_ACK,
CCC_QUERY_ACDID_BY_AGENT_ID, //查询自己能处理的呼叫队列的队列标识
CCC_QUERY_ACDID_BY_AGENT_ID_ACK,
CCC_CALL_OUT, //呼出
CCC_CALL_OUT_ACK,
CCC_REPORT_VOICE, //报音
CCC_REPORT_VOICE_ACK,
//>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
//...............................................................................
CCS_API_MSGTYPE_END = 1000, //属于与CCC API 有关的消息类型在此之前定义
//////////////////////////////////////////////////////////////////////////////////
// 1001 - 1500 for PROXY
USERINFO_PROXY_RequestWriteDeviceLog,
USERINFO_PROXY_RequestWriteUserSkill,
USERINFO_PROXY_RequestReadUserSkill,
USERINFO_PROXY_RequestWriteUserInfo,
USERINFO_PROXY_RequestModifyUserInfo,
USERINFO_PROXY_RequestReadUserInfo,
USERINFO_PROXY_RequestDeleteUserInfo,
USERINFO_PROXY_RequestDeleteUserSkill,
MONITOR_RequestWritePreOutbound,
CALLOUT_PROXY_RequestQueryPreOutbound,
USERINFO_PROXY_RequestWritePowerOutbound,
CALLOUT_PROXY_RequestQueryPowerOutbound,
USERINFO_PROXY_RequestWriteINILog,
RequestSpecialUserAni,
USERINFO_PROXY_RequestWriteAgentAssess,
USERINFO_PROXY_RequestWriteConferenceRecord,
USERINFO_PROXY_RequestWriteSystemRun,
USERINFO_PROXY_RequestSetUserHistoryData,
USERINFO_PROXY_RequestQueryUserHistoryData,
USERINFO_PROXY_RequestWriteServiceType,
USERINFO_PROXY_RequestQueryTrunkTable,
SELECTGENERAL,
DELETEGENERAL,
UPDATEGENERAL,
INSERTGENERAL,
EXECUTEUSERPROC,
USERINFO_PROXY_RequestWriteDeviceLogAck,
USERINFO_PROXY_RequestWriteUserSkillAck,
USERINFO_PROXY_RequestReadUserSkillAck,
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