install.txt

jsp程序开发系统

===============================================================================
WELCOME TO DESKPRO
===============================================================================

Thank you for downloading DeskPRO. This document is a guide to explan how
to proceed.

TABLE OF CONTENTS:
------------------

  Chapter 1. Preparations and Uploading Files
  Chapter 2. Installing the Web Interface
  Chapter 3. Basic Configuration
  Chapter 4. Installing the Email Gateway
  Chapter 5. Admin Guide

1. PREPARATIONS AND UPLOADING FILES
-----------------------------------

  After downloading the DeskPRO zip archive from the Members Area,
  unpack the files in it to your computer, ensuring that you maintain
  the directory structure.

  Find the file config_new.php file located in the /includes folder and
  rename it to config.php. After renaming the file, open it using a plain
  text editor (such as Notepad). This file contains the configuration
  values for your MySQL database. You should set these values as
  appropriate.

  To change the value of a setting, edit the value that is between the
  set of single quotes (i.e: 'value'). Do not remove the single quotes
  that surround the value or the file will not be functional.

  You should now log in to your website via FTP and upload your files.

2. INSTALLING THE WEB INTERFACE
-----------------------------------

  You should now navigate to http://pathtofiles.com/install/. This will
  run the configuration system. You should follow all these steps.

3. BASIC CONFIGURATION
-----------------------------------

  You should now run the basic config system that you will see when you
  log into the admin interface. This will set DeskPRO up for your server

4. INSTALLING THE EMAIL GATEWAY
----------------------------------- 

  1) Edit email/mail_config.php to specify PIPE or POP3 mail collection.
  2) chmod 0755 user.php, tech.php, return.php, techemail.php (on Windows, make sure the files are
   executable)
  3) Set up mail retrieval.

   Setting up PIPE mail retrieval:

   i)   Make sure the path to the PHP binary shown at the top of user.php,
        tech.php, and return.php is correct

   ii)  Set up e-mail addresses you want to be handled by DeskPRO to be
        forwarded to user.php. How you do this depends upon your MTA. 
	Instructions for popular MTA can be found inside the Administration Guide.

   iii) Create an address for technicians to reply to tickets with
        ([e-mail] for example) and forward these mails to tech.php.

   iv)	Create an address for bounced mail to be sent to ([e-mail] for example)
	and forward these mails to return.php

   iv)  Set up gateway accounts in the Administration Interface

   Setting up POP3 mail retrieval:

   i)   Add your POP3 accounts in the Administration Interface

   ii)  If the command-line version of PHP is available on your system, run
        user.php, return.php, and tech.php via cron or a scheduled task 
        periodically (every minute recommended)

   iii) If using PHP as an Apache module, use a cron script or scheduled task
        to have a browser (or web crawler) run each file periodically (every 
        five minute recommended)

5. ADMIN GUIDE
----------------------------------- 

  The full admin guide with detailed instructions can be downloaded from 
  http://www.deskpro.com/products/deskpro/manuals/