return.php

jsp程序开发系统

#!/usr/bin/php -q
<?php
// +-------------------------------------------------------------+
// | DeskPRO v [2.0.1 Production]
// | Copyright (C) 2001 - 2004 Headstart Solutions Limited
// | Supplied by WTN-WDYL
// | Nullified by WTN-WDYL
// | Distribution via WebForum, ForumRU and associated file dumps
// +-------------------------------------------------------------+
// | DESKPRO IS NOT FREE SOFTWARE
// +-------------------------------------------------------------+
// | License ID : Full Enterprise License =) ...
// | License Owner : WTN-WDYL Team
// +-------------------------------------------------------------+
// | $RCSfile: return.php,v $
// | $Date: 2004/02/11 20:32:13 $
// | $Revision: 1.24 $
// +-------------------------------------------------------------+
// | File Details:
// | - process() provider for returned (bounced) e-mails.
// +-------------------------------------------------------------+

error_reporting(E_ALL ^ E_NOTICE ^ E_WARNING);

//////////////////// PART 1 INCLUDES ////////////////////

define('RETURNPOP', 1);
include("mail_config.php");
include(INCLUDE_PATH . 'functions/admin-tech_functions.php');
include("mail.php");

###################### FUNCTION PROCESS() #######################

/*	Deals with incoming bounce messages.

		$message:	the email after it has been decoded (array of elements)
		$source :	the source of the email
		$gateway:	gateway info (optional)
	
	This is very simple; no errors are logged and such mails will be
	silently ignored.
*/

function process(&$message, &$source, $gateway = NULL) {
	global $db, $settings, $template_cache, $output, $sourceid;

	// rename a few variables for ease of access
	$email['from'] = trim($message->fromEmail);
	$headers = $message->headers;
	$subject = $headers['subject'];

	//////////////////////////////////////////////////////////////
	/* 1. STANDARD PROCESSING									*/
	//////////////////////////////////////////////////////////////

	// no valid return email (decoding functions look at various mail headers)
	if (!$email['from']) {
		return true;
	}

	if (!(validate_email($email['from']))) {
		return true;
	}

	// we don't want to autorespond to another DeskPRO
	if (in_string('DeskPRO', $headers['X-Mailer'])) {
		return true;
	}

	// Handle e-mail bans. First, if this sender is banned, reject it.
	if (banned_email(strtolower($email['from']), $banned_emails)) {
		return true;
	}

	// Next, if the sender is ourselves, ignore the message (because that's
	// a common spam trick and we'll never be mailing ourselves anyway)
	if (strtolower($settings[email_from]) == strtolower($email['from'])) {
		return true;
	}

	// check for text
	if ($message->text) {
		$body = $message->text;
	} elseif ($message->html) {
		$body = strip_tags($message->html);
		$strip_tags = 1;
	} else {
		return true;
	}

	if (trim($body) == '') {
		return true;
	}

	/*
		Check to see if the email is a reply (check subject + footer)
			i) subject line AAAA-0000-AAAA
			ii) code at the bottom of the email
					<=== Ticket Ref AAAA-0000-AAAA ===>
	*/

	// subject check
	if (ereg("\[([0-9]{4}-[A-Za-z]{4}-[0-9]{4})\]", $subject, $arr)) {
		$ticketref = $arr[1];
	// footer check
	} elseif (ereg("<=== ([0-9]{4}-[A-Za-z]{4}-[0-9]{4}) ===>", $body, $arr)) {
		$ticketref = $arr[1];
	} else {
		return true;
	}

	// Get ticket information and check if it is valid
	$ticket = $db->query_return("
		SELECT 
			ticket.*, ticket_pri.id AS priority_id, ticket_pri.name AS priority_name, 
			ticket_cat.id AS category_id, ticket_cat.name AS category_name, 
			tech.id AS tech_id, tech.email AS tech_email
		FROM ticket
		LEFT JOIN ticket_pri ON (ticket.priority = ticket_pri.id)
		LEFT JOIN ticket_cat ON (ticket.category = ticket_cat.id)
		LEFT JOIN tech ON (ticket.tech = tech.id)
		WHERE ref = '$ticketref'
	");

	if (!$db->num_rows()) {
		return true;
	}

	//////////////////////////////////////////////////////////////
	/* 4. PROCESS / ERROR CHECKING								*/
	//////////////////////////////////////////////////////////////

	/* check someone istn't just spamming the return-path email */

	// 1 hour
	$auto_time = mktime() - (3600 * 1);

	$result = $db->query_return(
		"SELECT COUNT(*) AS total FROM ticket_message
		WHERE ticketid = '$ticket[id]'
		AND date > $auto_time
		AND date > $ticket[date_lastreply_tech]
	");

	// we have reached the max replies to tickets, generate error and stop processing
	if ($settings['max_reply']) {
		if ($result[total] > $settings['max_reply]']) {
			return true;
		}
	}

	//////////////////////////////////////////////////////////////
	/* 7. ADD REPLY TO TICKET									*/
	//////////////////////////////////////////////////////////////

	// insert the full email
	$sourceid = store_mail($headers, $source);

	$db->query("
		INSERT into ticket_message SET
		message = 'Mail returned; message follows:\n" . mysql_escape_string($body) . "',
		ticketid = '$ticket[id]',
		striptags = '0',
		date = '" . mktime() . "',
		techid = '0',
		userid = '0'
	");

	return true;
}

?>