data.sql

jsp程序开发系统

INSERT INTO tech_internal_help_entry VALUES (30,7,'<P><I>[Optional]</I> Select the technician who should be assigned to this ticket. If left unspecified, the ticket will remain unassigned, or if the given category or priority auto-assigns tickets, it will be assigned to the appropriate technician.</P>',0,'Assigned Technician');
INSERT INTO tech_internal_help_entry VALUES (31,7,'<P><I>[Optional]</I> Specify (or browse to) a file to attach to this ticket. To attach more than one file to this ticket, use the ticket reply page after creating the ticket.</P>',0,'Attachment');
INSERT INTO tech_internal_help_entry VALUES (32,7,'<P><I>[Optional]</I> Specify an initial message to start the ticket with; useful when creating a ticket in response to an e-mail, phone call, or in-person request for support.</P>',0,'User Message');
INSERT INTO tech_internal_help_entry VALUES (33,7,'<P>These options control the creation of the ticket.</P>\r\n\r\n<P><I>Create FAQ article from this ticket</I> If selected, a FAQ article will be created using the ticket\'s Subject, User Message (for the question) and Your Message (for the answer).</P>\r\n\r\n<P><I>Close this ticket</I> The ticket will be closed after it is created.</P>\r\n\r\n<P><I>Email this ticket to the user</I> A notification will be sent to the user when the ticket is created.</P>\r\n\r\n<P><I>Email this ticket to the technician</I> Technicians will be notified (as appropriate for their settings and administration options) when this ticket is created.</P>\r\n\r\n<P><I>Set ticket as Awaiting User Response</I> The ticket will be set \"awaiting user response\" if this is checked; otherwise, it will be set \"awaiting tech response\".</P>',0,'Options');
INSERT INTO tech_internal_help_entry VALUES (34,8,'<P>To insert a quick reply into a ticket reply, select the appropriate category, select the appropriate reply title, then select \"Insert into Reply\".</P>',0,'Inserting into Tickets');
INSERT INTO tech_internal_help_entry VALUES (35,9,'<P><I>[Required]</I> Enter your response to the user\'s inquiry here.</P>',0,'Your Message');
INSERT INTO tech_internal_help_entry VALUES (36,10,'<P><I>[Optional]</I> Search by tickets\' open/closed status.</P>',0,'Is Resolved');
INSERT INTO tech_internal_help_entry VALUES (37,10,'<P><I>[Optional]</I> Search by awaiting response status.</P>',0,'Awaiting Tech');
INSERT INTO tech_internal_help_entry VALUES (38,10,'<P><I>[Optional]</I> A selection here restricts searches tickets to only those assigned to the selected categories.</P>',0,'Categories');
INSERT INTO tech_internal_help_entry VALUES (39,10,'<P><I>[Optional]</I> A selection here limits the search to tickets that are assigned to the selected priorities.</P>',0,'Priorities');
INSERT INTO tech_internal_help_entry VALUES (40,10,'<P><I>[Optional]</I> Selecting one or more technicians here restricts the search to include only tickets assigned to those technicians.</P>',0,'Tech Owner');
INSERT INTO tech_internal_help_entry VALUES (41,0,'<P><I>[Optional]</I> Entering a partial or full username here will search only tickets that are owned by a user matching (or containing) the value entered here.</P>',0,'User Owner');
INSERT INTO tech_internal_help_entry VALUES (42,10,'<P><I>[Optional]</I> Search for tickets owned by users who match the entered username or e-mail. Click the user icon to search for users.</P>',0,'User Owner');
INSERT INTO tech_internal_help_entry VALUES (43,10,'<P><I>[Optional]</I> Search for tickets matching the specified pattern. The percent (%) character can be used as a wildcard; searching for \"ab%de\" would match \"abcde\" and \"abde\", but wouldn\'t match \"abced\" or \"abed\".</P>',0,'Match Subject');
INSERT INTO tech_internal_help_entry VALUES (44,10,'<P><I>[Optional]</I> Search for tickets containing messages (either from users or technicians) matching the specified pattern. The percent (%) character can be used as a wildcard; searching for \"ab%de\" would match \"abcde\" and \"abde\", but wouldn\'t match \"abced\" or \"abed\".</P>',0,'Match Message');
INSERT INTO tech_internal_help_entry VALUES (45,10,'<P><I>[Optional]</I> Search for hidden tickets (normally, tickets marked as \"spam\" are hidden).</P>',0,'Hidden Tickets');
INSERT INTO tech_internal_help_entry VALUES (46,10,'<P><I>[Optional]</I> Search for tickets within the specified range; if either value is omitted, only the specified value will be used to restrict the range (entering only a left value would search all tickets with that ID or higher; entering only a right value would search all tickets lower than that ID).</P>',0,'Ticket ID Range');
INSERT INTO tech_internal_help_entry VALUES (47,10,'<P><I>[Optional]</I> Search for tickets created within the specified range (click the calendar icon to fill in the field by selecting the date from a popup calendar).</P>',0,'Date Started');
INSERT INTO tech_internal_help_entry VALUES (48,10,'<P><I>[Optional]</I> Search for tickets closed within the specified range (click the calendar icon to fill in the field by selecting the date from a popup calendar).</P>',0,'Date Resolved');
INSERT INTO tech_internal_help_entry VALUES (49,10,'<P><I>[Optional]</I> Search for tickets with messages added within the specified range (click the calendar icon to fill in the field by selecting the date from a popup calendar).</P>',0,'Date of Last Activity');
INSERT INTO tech_internal_help_entry VALUES (50,10,'<P>This facility permits you to save searches to perform later (you can select them from this page, or from the technician interface home page, or from the search footer).</P>\r\n\r\n<P>To save the search criteria you\'ve specified in the form, enter a descriptive name for it, select \"Save as New\", and submit the search. The search will be performed, but your criteria will be saved.</P>\r\n\r\n<P>To load a search to view or change it, select it from the list, and select \"Edit\" and submit the form.</P>\r\n\r\n<P>To edit a search currently being shown, select \"Update\" and submit the form.</P>\r\n\r\n<P>To delete a search, select it, then select \"Delete\", then submit the form.</P>\r\n\r\n<P>To view the results of a saved search, select it, and select \"Run\", then submit the form.</P>',0,'Saved Searches');
INSERT INTO tech_internal_help_entry VALUES (51,8,'<P><I>[Required]</I> Specify the name of the quick reply.</P>',0,'Name');
INSERT INTO tech_internal_help_entry VALUES (52,8,'<P><I>[Required]</I> Specify the category the reply belongs in.</P>',0,'Category');
INSERT INTO tech_internal_help_entry VALUES (53,8,'<P><I>[Required]</I> Enter the response that should be added to your ticket replies when this quick reply is selected.</P>',0,'Response');
INSERT INTO tech_internal_help_entry VALUES (54,8,'<P><I>[Required]</I> Specify the name of the category.</P>',0,'Category Name');
INSERT INTO tech_internal_help_entry VALUES (55,8,'<P><I>[Required]</I> Select whether the category should be selectable by all technicians, or just you.</P>',0,'Global');
INSERT INTO tech_internal_help_entry VALUES (56,12,'<P><I>[Required]</I> Specify the subject of your message.</P>',0,'Send: Message Title');
INSERT INTO tech_internal_help_entry VALUES (57,12,'<P><I>[Required]</I> Select one or more technicians to send the message to.</P>',0,'Send: Send To');
INSERT INTO tech_internal_help_entry VALUES (58,12,'<P><I>[Required]</I> Enter the message you want to send.</P>',0,'Send: Message');
INSERT INTO tech_internal_help_entry VALUES (59,11,'<P><I>[Optional]</I> Search for users whose e-mail address (or username) matches the value entered here. Select e-mail to match e-mail addresses, or username to match usernames (use a percent (%) for a wildcard).</P>',0,'Search: Username / Email');
INSERT INTO tech_internal_help_entry VALUES (60,11,'<P><I>[Optional]</I> Select the field to match first letters on.</P>',0,'Search: Field to Match:');
INSERT INTO tech_internal_help_entry VALUES (61,11,'<P><I>[Optional]</I> Select the letter(s) to match.</P>',0,'Search: Match Starting Letter');
INSERT INTO tech_internal_help_entry VALUES (62,11,'<P><I>[Optional]</I> Select the fields to display in the search results.</P>',0,'Search: Fields to Display');
INSERT INTO tech_internal_help_entry VALUES (63,11,'<P><I>[Optional]</I> Search for users whose username matches the pattern specified (use a percent (%) for a wildcard).</P>',0,'Search: Username');
INSERT INTO tech_internal_help_entry VALUES (64,11,'<P><I>[Optional]</I> Search for users whose e-mail address matches the pattern specified (use a percent (%) for a wildcard).</P>',0,'Search: User E-mail');
INSERT INTO tech_internal_help_entry VALUES (65,11,'<P><I>[Optional]</I> Search for users created in the specified range.</P>',0,'Search: Date Registered');
INSERT INTO tech_internal_help_entry VALUES (66,11,'<P><I>[Required]</I> Enter the e-mail address of the new user.</P>',0,'Add: E-mail Address');
INSERT INTO tech_internal_help_entry VALUES (67,11,'<P><I>[Optional]</I> Enter the desired username for the new user; when adding, leave blank to auto-generate this field.</P>',0,'Add: Username');
INSERT INTO tech_internal_help_entry VALUES (68,11,'<P><I>[Optional]</I> Enter the desired password (twice) for the new user; when adding, leave blank to auto-generate this field.</P>',0,'Add: Password');
INSERT INTO tech_internal_help_entry VALUES (69,11,'<P><I>[Optional]</I> If \"yes,\" the user will be sent a welcome message which provides username and password for login.</P>',0,'Add: Send Welcome E-mail');
INSERT INTO tech_internal_help_entry VALUES (70,11,'<P><I>[Required]</I> If \"yes,\" the user\'s e-mail account has an autoresponder that answers automatically when DeskPRO sends it mail. This is set automatically by DeskPRO\'s mail gateways when needed.</P>',0,'Edit: Has Autoresponder?');