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<p class=MsoNormal><b><span style='font-size:14.0pt;mso-bidi-font-size:12.0pt;
font-family:宋体;mso-ascii-font-family:"Times New Roman";mso-hansi-font-family:
"Times New Roman"'>客户服务管理</span></b><b><span lang=EN-US style='font-size:
14.0pt;mso-bidi-font-size:12.0pt'><o:p></o:p></span></b></p>
<p class=MsoNormal style='margin-left:42.7pt;text-indent:-21.0pt;mso-list:l4 level4 lfo6;
tab-stops:list 42.0pt'><![if !supportLists]><b><span lang=EN-US
style='font-size:12.0pt'>1、<span style='font:7.0pt "Times New Roman"'> </span></span></b><![endif]><b><span
style='font-size:12.0pt;font-family:宋体;mso-ascii-font-family:"Times New Roman";
mso-hansi-font-family:"Times New Roman"'>客户服务通知单</span></b><b><span lang=EN-US
style='font-size:12.0pt'><o:p></o:p></span></b></p>
<p class=MsoNormal style='margin-left:42.0pt'><span style='font-size:9.0pt;
mso-bidi-font-size:12.0pt;font-family:宋体;mso-ascii-font-family:"Times New Roman";
mso-hansi-font-family:"Times New Roman"'>通过客户服务通知单，可以调试前与客户确定调试时间，地点等信息，以便调试工作顺利进行。在该页面中，页面上方为单据查询条；中间为单据信息框以及翻页按钮，在单据信息框中，用户可以看到所有单据的简单信息；页面下方为单据操作按钮。</span><span
lang=EN-US style='font-size:9.0pt;mso-bidi-font-size:12.0pt'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:63.0pt;text-indent:-21.0pt;mso-list:l4 level5 lfo6;
tab-stops:list 63.0pt'><![if !supportLists]><span lang=EN-US style='font-size:
9.0pt;mso-bidi-font-size:12.0pt;font-family:Wingdings'>l<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]><span style='font-size:9.0pt;mso-bidi-font-size:12.0pt;
font-family:宋体;mso-ascii-font-family:"Times New Roman";mso-hansi-font-family:
"Times New Roman"'>单据查询条：在查询条中输入单据编号，点击查询条上的‘查询’按钮，可快速查到所需单据；按客户名称来进行查询，在客户名称后输入客户全称或客户关键名称</span><span
lang=EN-US style='font-size:9.0pt;mso-bidi-font-size:12.0pt'>(</span><span
style='font-size:9.0pt;mso-bidi-font-size:12.0pt;font-family:宋体;mso-ascii-font-family:
"Times New Roman";mso-hansi-font-family:"Times New Roman"'>以便模糊查询</span><span
lang=EN-US style='font-size:9.0pt;mso-bidi-font-size:12.0pt'>)</span><span
style='font-size:9.0pt;mso-bidi-font-size:12.0pt;font-family:宋体;mso-ascii-font-family:
"Times New Roman";mso-hansi-font-family:"Times New Roman"'>，点击查询条上的‘查询’按钮，可以查看该客户的所有单据；用户还可根据单据上的客户服务日期来查询单据，在查询条上选择好时间段，点击右边的‘查询’按钮，可查到该时间段内的所有单据。</span><span
lang=EN-US style='font-size:9.0pt;mso-bidi-font-size:12.0pt'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:63.0pt;text-indent:-21.0pt;mso-list:l4 level5 lfo6;
tab-stops:list 63.0pt'><![if !supportLists]><span lang=EN-US style='font-size:
9.0pt;mso-bidi-font-size:12.0pt;font-family:Wingdings'>l<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]><span style='font-size:9.0pt;mso-bidi-font-size:12.0pt;
font-family:宋体;mso-ascii-font-family:"Times New Roman";mso-hansi-font-family:
"Times New Roman"'>在单据信息框中，可查看所有单据的简单信息。选中信息框左上角的复选框，再点击下方的‘删除’按钮可删除所有单据信息，选中某条单据左边的复选框，再点击下方的‘删除’按钮，可删除该单据信息；点击页面下方的‘新增’按钮，可制定新的服务通知单；点击信息框中的单据编号，可查看该单据的详细信息，在详细信息页面中可查看对该客户服务内容的详细信息，点击页面下方的‘编辑’按钮，可修改当前服务单内容，点击页面下方的‘新增’按钮，可增加一条新的服务通知单，详细信息页面下面设置了‘安装调试报告单’和‘客户验收报告’两个快捷键，点击此按钮用户可以方便查看相关内容。</span><span
lang=EN-US style='font-size:9.0pt;mso-bidi-font-size:12.0pt'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:42.7pt;text-indent:-21.0pt;mso-list:l4 level4 lfo6;
tab-stops:list 42.0pt'><![if !supportLists]><b><span lang=EN-US
style='font-size:12.0pt'>2、<span style='font:7.0pt "Times New Roman"'> </span></span></b><![endif]><b><span
style='font-size:12.0pt;font-family:宋体;mso-ascii-font-family:"Times New Roman";
mso-hansi-font-family:"Times New Roman"'>安装调试报告单</span></b><b><span lang=EN-US
style='font-size:12.0pt'><o:p></o:p></span></b></p>
<p class=MsoNormal style='margin-left:42.0pt'><span style='font-size:9.0pt;
mso-bidi-font-size:12.0pt;font-family:宋体;mso-ascii-font-family:"Times New Roman";
mso-hansi-font-family:"Times New Roman"'>安装调试报告中记录了调试人员在安装调试过程中的详细情况。在该页面中，页面上方为报告查询条；中间为报告信息框以及翻页按钮，在报告信息框中，用户可以看到所有单据的简单信息；页面下方为单据操作按钮。</span><span
lang=EN-US style='font-size:9.0pt;mso-bidi-font-size:12.0pt'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:63.0pt;text-indent:-21.0pt;mso-list:l3 level1 lfo11;
tab-stops:list 63.0pt'><![if !supportLists]><span lang=EN-US style='font-size:
9.0pt;mso-bidi-font-size:12.0pt;font-family:Wingdings'>l<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]><span style='font-size:9.0pt;mso-bidi-font-size:12.0pt;
font-family:宋体;mso-ascii-font-family:"Times New Roman";mso-hansi-font-family:
"Times New Roman"'>单据查询条：查询方法同前面的一样。</span><span lang=EN-US style='font-size:
9.0pt;mso-bidi-font-size:12.0pt'> <o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:63.0pt;text-indent:-21.0pt;mso-list:l3 level1 lfo11;
tab-stops:list 63.0pt'><![if !supportLists]><span lang=EN-US style='font-size:
9.0pt;mso-bidi-font-size:12.0pt;font-family:Wingdings'>l<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]><span style='font-size:9.0pt;mso-bidi-font-size:12.0pt;
font-family:宋体;mso-ascii-font-family:"Times New Roman";mso-hansi-font-family:
"Times New Roman"'>单据信息框中可查看所有安装调试报告单据。点击信息框中的单据编号，可查看该单据的详细信息，在详细信息页面中可查看详细的客户调试报告，点击页面下方的‘编辑’按钮，可修改当前服务单内容，点击页面下方的‘新增’按钮，可增加一条新的服务通知单，点击‘新增’按钮，再单击单据编号右边的灰色选择按钮，选中所需的客户服务通知单号，单击‘确定’按钮，接着填入其他相关信息，输入完毕后点击‘保存’即可。详细信息页面下面设置了‘客户服务通知单’和‘客户验收报告’两个快捷键，点击此按钮用户可以方便查看相关内容。新增、删除的方法同前面讲的一样，</span><span
lang=EN-US style='font-size:9.0pt;mso-bidi-font-size:12.0pt'> <o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:42.7pt;text-indent:-21.0pt;mso-list:l4 level4 lfo6;
tab-stops:list 42.0pt'><![if !supportLists]><b><span lang=EN-US
style='font-size:12.0pt'>3、<span style='font:7.0pt "Times New Roman"'> </span></span></b><![endif]><b><span
style='font-size:12.0pt;font-family:宋体;mso-ascii-font-family:"Times New Roman";
mso-hansi-font-family:"Times New Roman"'>客户验收报告信息</span></b><b><span
lang=EN-US style='font-size:12.0pt'><o:p></o:p></span></b></p>
<p class=MsoNormal style='margin-left:42.0pt'><span style='font-size:9.0pt;
mso-bidi-font-size:12.0pt;font-family:宋体;mso-ascii-font-family:"Times New Roman";
mso-hansi-font-family:"Times New Roman"'>在客户验收报告信息中，可记录客户对此次服务的满意度以及意见等。在该页面中，页面上方为报告查询条，在该查询条中，用户可根据单据编号或者客户名称来查询所需报告信息；中间为报告信息框以及翻页按钮，在报告信息框中，用户可以看到所有单据的简单信息；页面下方为单据操作按钮。新增或删除报告的操作与上面所讲的一样。</span><b><span
lang=EN-US style='font-size:9.0pt;mso-bidi-font-size:12.0pt'><o:p></o:p></span></b></p>
<p class=MsoNormal style='margin-left:42.7pt;text-indent:-21.0pt;mso-list:l4 level4 lfo6;
tab-stops:list 42.0pt'><![if !supportLists]><b><span lang=EN-US
style='font-size:12.0pt'>4、<span style='font:7.0pt "Times New Roman"'> </span></span></b><![endif]><b><span
style='font-size:12.0pt;font-family:宋体;mso-ascii-font-family:"Times New Roman";
mso-hansi-font-family:"Times New Roman"'>客户投诉信息</span></b><b><span lang=EN-US
style='font-size:12.0pt'><o:p></o:p></span></b></p>
<p class=MsoNormal style='margin-left:42.0pt'><span style='font-size:9.0pt;
mso-bidi-font-size:12.0pt;font-family:宋体;mso-ascii-font-family:"Times New Roman";
mso-hansi-font-family:"Times New Roman"'>该页面记录了客户的投诉信息。基本操作与上面所讲的一样。</span><span
lang=EN-US style='font-size:9.0pt;mso-bidi-font-size:12.0pt'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:42.7pt;text-indent:-21.0pt;mso-list:l4 level4 lfo6;
tab-stops:list 42.0pt'><![if !supportLists]><b><span lang=EN-US
style='font-size:12.0pt'>5、<span style='font:7.0pt "Times New Roman"'> </span></span></b><![endif]><b><span
style='font-size:12.0pt;font-family:宋体;mso-ascii-font-family:"Times New Roman";
mso-hansi-font-family:"Times New Roman"'>质量反馈信息</span></b><b><span lang=EN-US
style='font-size:12.0pt'><o:p></o:p></span></b></p>
<p class=MsoNormal style='margin-left:42.0pt'><span style='font-size:9.0pt;
mso-bidi-font-size:12.0pt;font-family:宋体;mso-ascii-font-family:"Times New Roman";
mso-hansi-font-family:"Times New Roman"'>该页面记录了客户对用户公司产品的反馈意见。基本操作与上面所讲的一样。</span><span
lang=EN-US style='font-size:9.0pt;mso-bidi-font-size:12.0pt'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:42.7pt;text-indent:-21.0pt;mso-list:l4 level4 lfo6;
tab-stops:list 42.0pt'><![if !supportLists]><b><span lang=EN-US
style='font-size:12.0pt'>6、<span style='font:7.0pt "Times New Roman"'> </span></span></b><![endif]><b><span
style='font-size:12.0pt;font-family:宋体;mso-ascii-font-family:"Times New Roman";
mso-hansi-font-family:"Times New Roman"'>统计分析</span></b><b><span lang=EN-US
style='font-size:12.0pt'><o:p></o:p></span></b></p>
<p class=MsoNormal style='margin-left:21.7pt'><span style='font-size:9.0pt;
mso-bidi-font-size:12.0pt;font-family:宋体;mso-ascii-font-family:"Times New Roman";
mso-hansi-font-family:"Times New Roman"'>在统计分析中又分三个模块：交货情况统计分析、交货情况明细查询、客户投诉统计。</span><span
lang=EN-US style='font-size:9.0pt;mso-bidi-font-size:12.0pt'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:42.0pt;text-indent:-21.0pt;mso-list:l11 level1 lfo12;
tab-stops:list 42.0pt'><![if !supportLists]><span lang=EN-US style='font-size:
9.0pt;mso-bidi-font-size:12.0pt;font-family:Wingdings'>l<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]><span style='font-size:9.0pt;mso-bidi-font-size:12.0pt;
font-family:宋体;mso-ascii-font-family:"Times New Roman";mso-hansi-font-family:
"Times New Roman"'>交货情况统计分析：该页面统计出最近三天公司或部门提前交货、按时交货、延期交货或未交货次数及相应百分比；选择查询条上的计划服务时间段，即可按该时间段进行统计。</span><span
lang=EN-US style='font-size:9.0pt;mso-bidi-font-size:12.0pt'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:42.0pt;text-indent:-21.0pt;mso-list:l11 level1 lfo12;
tab-stops:list 42.0pt'><![if !supportLists]><span lang=EN-US style='font-size:
9.0pt;mso-bidi-font-size:12.0pt;font-family:Wingdings'>l<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]><span style='font-size:9.0pt;mso-bidi-font-size:12.0pt;
font-family:宋体;mso-ascii-font-family:"Times New Roman";mso-hansi-font-family:
"Times New Roman"'>交货情况明细查询：该模块列出了最近三天对客户的服务时间及交货情况，点击单据编号可查询该单据的详细信息。在查询条中，可按单据编号及客户名称查询单据情况，也可按交货情况来查询单据，即查看所有未交货单据或按时交货单据以及延交单据等等，选择计划服务时间段也可查看该段时间内的所有单据信息。</span><span
lang=EN-US style='font-size:9.0pt;mso-bidi-font-size:12.0pt'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:42.0pt;text-indent:-21.0pt;mso-list:l11 level1 lfo12;
tab-stops:list 42.0pt'><![if !supportLists]><span lang=EN-US style='font-size:
9.0pt;mso-bidi-font-size:12.0pt;font-family:Wingdings'>l<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]><span style='font-size:9.0pt;mso-bidi-font-size:12.0pt;
font-family:宋体;mso-ascii-font-family:"Times New Roman";mso-hansi-font-family:
"Times New Roman"'>客户投诉统计：该模块统计出公司各部门接到客户投诉的总次数及百分比，点击‘图形’按钮，可以图形方式查看。在查询条中选择客户投诉日期的起始日期及终止日期，则系统可以根据该日期段统计数据。</span><span
lang=EN-US style='font-size:9.0pt;mso-bidi-font-size:12.0pt'><o:p></o:p></span></p>
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