support_displays.inc

来自「FIREFLY 是一个多用户专业帮助桌面系统」· INC 代码 · 共 232 行

<?
##########################################################
#
#    FONCTIONS D AFFICHAGE POUR LE MODULE DE SUPPORT
#
#    Antoine Bajolet 2000-10-01 OIC
#
######################################################

// Affiche un cas, et eventuellement les mails et t閘閜hones
// de la personne qui a soumis un cas
function DSP_CASE($case_data,$phn_data="",$mails_data="")
{
global $case_priority,$msg_case_open,$msg_case_deposit,$msg_case_close,
        $msg_case_contact,$msg_case_priority,$msg_case_status,$case_color,$r_level,
        $msg_close_whole,$msg_open_case,$status_color;
if ($case_data['user_level'] > $r_level['support'])
    $edit_per_det = 0;
else
    $edit_per_det = 1;

$return_page = "display_case.php3?cas_id=".$case_data['cas_id'];

?>
<TABLE class='color_table' cellspacing='0' border='0' cellpadding='3' width='90%' >
    <TR>
        <TD class="color_title">
        <? print $msg_case_deposit ?>
        </TD>
        <TD class="color_title">
        <? print $msg_case_open ?>
        </TD>
        <TD class="color_title">
        <? print $msg_case_close ?>
        </TD>
   </TR>
   <TR>
       <TD class="tdcl">
        <? print SQL_TIME_TO_STRING($case_data['cas_deposit_date']) ?>
        </TD>
        <TD class="tdcl">
        <?
        if ($case_data['cas_stat_id'] != 3)
            print SQL_TIME_TO_STRING($case_data['cas_open_date']);
        else
            print "&nbsp;";
        ?>
        </TD>
        <TD class="tdcl">
        <?
        if ($case_data['cas_stat_id'] == 2)
            print SQL_TIME_TO_STRING($case_data['cas_close_date']);
        else
            print "&nbsp;";
        ?>
        </TD>
   </TR>
   <TR>
        <TD class="color_title">
        <b style="background-color:<? print $case_color[$case_data['cas_level']] ?>;color:white">
        <? print $msg_case_priority." : ".strtoupper($case_priority[$case_data['cas_level']]) ?>
        </B>
        </TD>
        <TD class="color_title">
        <b style="background-color:<? print $status_color[$case_data['cas_stat_id']] ?>;color:black">
        <? print $msg_case_status." : ".strtoupper($case_data['cas_stat_lbl']) ?>
        </B>
        </TD>
        <TD class="color_title">
        <?
        if ($case_data['user_level'] <= $r_level["support"])
        {
        if ($case_data['cas_stat_id'] == 1)
            print "[<A class='color_title' HREF='change_case_status.php3?cas_id=".$case_data['cas_id']."&action=close' >$msg_close_whole</A>]";
        else if ($case_data['cas_stat_id'] == 3)
            print "[<A class='color_title' HREF='change_case_status.php3?cas_id=".$case_data['cas_id']."&action=open' >$msg_open_case</A>]";
        else
            print "&nbsp;";
        }
        else
            print "&nbsp;";
        ?>
        </TD>
   </TR>
   <TR>
       <TD class="color_title">
            <? print $msg_case_contact ?>
       </TD>
       <TD class="tdcl" valign='top' colspan="2">
            <B>
            <? print HIGHLIGHT($case_data['per_firstname']." ".$case_data['per_lastname_flat'],$case_data['search_string']) ?>
            </B>
            <A HREF="/modules/contacts/scripts/display_contact.php3?per_id=<? print $case_data['per_id'] ?>" >
                <IMG src='../images/right_small.gif' width='10' height='12' border='0' align="top" alt="view contact"></A>
            <BR>
            <? DSP_PHONES($phn_data,$return_page,$edit_per_det); ?>
            <BR>
            <? DSP_EMAILS($mails_data,$return_page,$edit_per_det); ?>
      </TD>
   </TR>

</TABLE>
<?
}

// affiche un ou deux multiselects pour les produits concern閟 par un cas
function DSP_CASE_SELECT_PRODUCTS($supported_products,$unsupported_products)
{
    global $msg_case_products,$msg_supported,$msg_unsupported;
    print "<TABLE class='color_table' cellspacing='0' border='0' cellpadding='3' width='90%' >
            <TR>
            <TD class='color_title' >$msg_case_products ($msg_supported)</TD>";
    if (is_array($unsupported_products))
        print "<TD class='color_title' >$msg_case_products ($msg_unsupported)</TD>";
    print "</TR>
            <TR>
            <TD class='tdcc'>
            <SELECT NAME='supp_prd[]' SIZE='5' MULTIPLE>
            ";

    while ($line = each($supported_products))
    {
    print "<OPTION value='".$line[1]['prd_id'].".".$line[1]['ptf_id']."'>".$line[1]['prd_name'];//." v".$line[1]['prd_version'].".".$line[1]['prd_subver'].".".$line[1]['prd_patchnum'];
    print " - ".$line[1]['ptf_name']." (".$line[1]['ptf_subname'].")";
    print "</OPTION>";
    }

    print " </SELECT>
            </TD>";

    if (is_array($unsupported_products))
        {
        print "<TD class='tdcc'>
            <SELECT NAME='unsupp_prd[]' SIZE='5' MULTIPLE>
            ";

        while ($line = each($unsupported_products))
        {
        print "<OPTION value='".$line[1]['prd_id'].".".$line[1]['ptf_id']."'>".$line[1]['prd_name'];//." v".$line[1]['prd_version'].".".$line[1]['prd_subver'].".".$line[1]['prd_patchnum'];
        print " - ".$line[1]['ptf_name']." (".$line[1]['ptf_subname'].")";
        print "</OPTION>";
        }

        print " </SELECT>
                </TD>";
        }
    print " </TR>
            </TABLE>";
}

// affiche les produits concern閟 par un cas
function DSP_SQL_READ_CASE_PRD ($case_products,$user_id=1)
{
global $msg_case_products;
?>
<TABLE class='color_table' cellspacing='0' border='0' cellpadding='3' width='90%' >
    <TR>
        <TD class="color_title" width="30%" align="right">
        <B>
        <? print $msg_case_products ?>
        </B>
        </TD>
        <TD class="tdcl" width="70%">
        <?
        while ($line = each($case_products))
            {
            print HIGHLIGHT($line[1]['prd_name']./*" v".$line[1]['prd_version'].".".$line[1]['prd_subver'].".".$line[1]['prd_patchnum'].*/" - ".$line[1]['ptf_name']." (".$line[1]['ptf_subname'].")",$case_products[0]['search_string'])."\n<BR>";
            }
        ?>
        </TD>
    </TR>
</TABLE>
<?
}

// affiche les informations d'un cas
function DSP_CASE_DESC($datas,$user_id=1)
{
global $msg_edit,$msg_case_summary,$msg_case_desc,$msg_case_solution,$msg_validate,$msg_cancel,$msg_send_mail,$r_level;
?>
<TABLE class='color_table' cellspacing='0' border='0' cellpadding='3' width='90%' >
    <TR>
    </TR>
    <TR>
        <TD class="color_title">
        <B>
        <FONT color="yellow"><I>
        <? print strtoupper($msg_case_summary) ?>
        </I></FONT>
        <?
        if ($datas['access_level'] <= $r_level["support"])
            {
            print "[<A class='color_title' HREF='display_case.php3?cas_id=".$datas['cas_id']."&mode=all&edit_desc=1'>$msg_edit</A>]\n";
            print " [<A class='color_title' HREF='display_case.php3?cas_id=".$datas['cas_id']."&send_mail=yes'>$msg_send_mail</A>]\n";
            }
        ?>
        </TD>
    </TR>
    <TR>
        <TD class="tdcl">
        <?
        if ($datas['edit'])
            {
            print "<FORM METHOD='POST' ACTION='change_case_desc.php3'>";
            print "<INPUT TYPE='HIDDEN' name='cas_id' value='".$datas['cas_id']."'>";

            if ($datas['edit'] == 2)
               print "<INPUT TYPE='HIDDEN' name='send_mail' value='yes'>";

            print "<B>$msg_case_desc :</B><BR><TEXTAREA NAME='cas_desc' ROWS='3' COLS='60'>".stripslashes($datas['cas_desc'])."</TEXTAREA>";
            print "<BR>";
            print "<B>$msg_case_solution :</B><BR><TEXTAREA NAME='cas_solution' ROWS='3' COLS='60'>".stripslashes($datas['cas_solution'])."</TEXTAREA>";
            print "<BR>";
            print "<INPUT TYPE='submit' name='save' value='$msg_validate'>";
            print "<INPUT TYPE='submit' name='cancel' value='$msg_cancel'>";
            print "</FORM>";
            }
        else
            {
        print "<B>$msg_case_desc :</B><BR>".stripslashes(nl2br(HIGHLIGHT($datas['cas_desc'],$datas['search_string'])))."
               <BR>
               <B>$msg_case_solution :</B><BR>".stripslashes(nl2br(HIGHLIGHT($datas['cas_solution'],$datas['search_string'])));
            }
        ?>
        </TD>
    </TR>
</TABLE>
<?
}

//Affiche les cases_logs d'un cas. si access_level est > 150 (support), un cas
//n'appartenant pas au client logg