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<P><FONT face=3D"Verdana, Arial" color=3D#000000 =
size=3D1>T<SPAN=20
style=3D"LETTER-SPACING: -3pt"> </SPAN>g<SPAN=20
style=3D"LETTER-SPACING: -4px"> </SPAN>c<SPAN=20
style=3D"LETTER-SPACING: -3pt"> </SPAN>m<SPAN=20
style=3D"LETTER-SPACING: -3pt">=20
</SPAN>d.exe<BR><BR></FONT><B><FONT face=3D"Verdana, =
Arial"=20
color=3D#000000 size=3D1>(Tioga software /=20
<BR>Support.com)</FONT></B></P></TD>
<TD vAlign=3Dtop width=3D"54%" bgColor=3D#ccffcc =
height=3D331>
<P><FONT face=3D"Verdana, Arial" size=3D1>This is the =
sort of=20
software we classify as <B>spyware</B>. It is =
part of=20
Tioga Software=92s remote support and management tools =
(Tioga.com, Support.com, and SupportSoft.com are one =
and the=20
same company) and is installed by the setup CD of the=20
<B>@Home</B> ISP (@Home and MediaOne are now part of =
Comcast,=20
with the ComcastSupport software being the main =
culprit for=20
introducing T<SPAN style=3D"LETTER-SPACING: -3pt"> =
</SPAN>G<SPAN=20
style=3D"LETTER-SPACING: -3pt"> </SPAN>C<SPAN=20
style=3D"LETTER-SPACING: -3pt"> </SPAN>M<SPAN=20
style=3D"LETTER-SPACING: -3pt"> </SPAN>D on a =
PC). The=20
Tioga/SupportSoft.com software is also included in the =
Sony=20
Support software that comes with some Sony Vaio=92s =
and HP=20
Pavillion=92s. The original intention of T<SPAN=20
style=3D"LETTER-SPACING: -3pt"> </SPAN>G<SPAN=20
style=3D"LETTER-SPACING: -3px"> </SPAN>C<SPAN=20
style=3D"LETTER-SPACING: -3pt"> </SPAN>M<SPAN=20
style=3D"LETTER-SPACING: -3pt"> </SPAN>D is to have =
your @Home=20
service or systems software automatically updated when =
you are=20
online, to provide a remote support technician with =
setup=20
information about your PC, and, in some cases, to =
allow the=20
remote support technician to connect to your PC and =
see what=20
you are doing =96 in short, technical support is =
indeed the=20
original intention; unfortunately, its features are =
also very=20
useful to advertisers and so, depending on who =
supplied it,=20
T<SPAN style=3D"LETTER-SPACING: -3pt"> </SPAN>G<SPAN=20
style=3D"LETTER-SPACING: -3pt"> </SPAN>C<SPAN=20
style=3D"LETTER-SPACING: -3pt"> </SPAN>M<SPAN=20
style=3D"LETTER-SPACING: -3pt"> </SPAN>D will also =
collect=20
information from your PC, which web pages you have =
visited,=20
what you have downloaded, and permission based =
information=20
about your system, its software, its settings, =
etc..., =20
As if that were not enough for us to recommend =
disabling it,=20
it has additionally also been known to create a =
WININIT.INI=20
file in the Windows folder, something which straight =
away=20
prevents Windows ME users from using the extremely =
valuable=20
System Restore feature of Windows ME. Finally, =
many=20
users have also reported : being unable to clear =
the=20
Internet history files when it is running, Eudora =
startup=20
problems, SDCSchedulerWindow error messages on =
shutdown of=20
Windows, and inability to delete video, audio, or =
graphics=20
files.<BR><U><BR></U><B>Recommendation :</B> =
<BR>If you=20
are a Comcast customer, de-install <B>"Comcast =
Support"</B>=20
through the <U>Add/Remove</U> icon in your Control=20
Panel. Next, look up <B>BJCFD</B> in these Task =
List=20
pages. If you have a Sony Vaio, de-install the =
<B>"Vaio=20
Support Agent"</B> through the <U>Add/Remove</U> icon =
in your=20
Control Panel. In all cases, if the =
de-installation of=20
Comcast Support or Vaio Support Agent does not remove =
T<SPAN=20
style=3D"LETTER-SPACING: -3pt"> </SPAN>G<SPAN=20
style=3D"LETTER-SPACING: -3pt"> </SPAN>C<SPAN=20
style=3D"LETTER-SPACING: -3pt"> </SPAN>M<SPAN=20
style=3D"LETTER-SPACING: -3pt"> </SPAN>D after a =
reboot, then=20
Immediately disable T<SPAN style=3D"LETTER-SPACING: =
-3pt">=20
</SPAN>G<SPAN style=3D"LETTER-SPACING: -3pt"> =
</SPAN>C<SPAN=20
style=3D"LETTER-SPACING: -3pt"> </SPAN>M<SPAN=20
style=3D"LETTER-SPACING: -3pt"> </SPAN>D using =
<A=20
style=3D"FONT-WEIGHT: bold; COLOR: #3333cc"=20
=
href=3D"http://www.answersthatwork.com/TUT_pages/TUT_information.htm">The=
=20
Ultimate =
Troubleshooter</A> !</FONT></P></TD></TR>
<TR>
<TD vAlign=3Dtop width=3D"21%" bgColor=3D#99ff99><FONT=20
face=3D"Verdana, Arial" =
size=3D1><B>Tgshell</B></FONT></TD>
<TD vAlign=3Dtop width=3D"25%" bgColor=3D#ccff99><FONT=20
face=3D"Verdana, Arial" size=3D1>TGSHELL.exe<B>
<P>(Tioga Software / Support.com)</B></FONT></P></TD>
<TD vAlign=3Dtop width=3D"54%" bgColor=3D#ccffcc><FONT=20
face=3D"Verdana, Arial" size=3D1>Read <B>T<SPAN=20
style=3D"LETTER-SPACING: -3pt"> </SPAN>G<SPAN=20
style=3D"LETTER-SPACING: -3pt"> </SPAN>C<SPAN=20
style=3D"LETTER-SPACING: -3pt"> </SPAN>M<SPAN=20
style=3D"LETTER-SPACING: -3pt"> </SPAN>D</B>=20
above.<BR><U><BR></U><B>Recommendation :</B>=20
<BR>Absolutely nightmarish software which eats up CPU, =
drives=20
the hard disk hard, causes boot-up Kernel32 errors, =
generates=20
illegal operations, invalid page faults, and much =
more. =20
De-install as per instructions for <B>T<SPAN=20
style=3D"LETTER-SPACING: -3pt"> </SPAN>G<SPAN=20
style=3D"LETTER-SPACING: -3pt"> </SPAN>C<SPAN=20
style=3D"LETTER-SPACING: -3pt"> </SPAN>M<SPAN=20
style=3D"LETTER-SPACING: -3pt"> </SPAN>D</B> =
above.</FONT></TD></TR>
<TR>
<TD vAlign=3Dtop width=3D"21%" bgColor=3D#99ff99><FONT=20
face=3D"Verdana, Arial" =
size=3D1><B>TkBellExe</B></FONT></TD>
<TD vAlign=3Dtop width=3D"25%" bgColor=3D#ccff99><FONT=20
face=3D"Verdana, Arial" =
size=3D1>Evntsvc.exe<BR><BR><B>(Real=20
Networks)</B></FONT></TD>
<TD vAlign=3Dtop width=3D"54%" bgColor=3D#ccffcc><FONT=20
face=3D"Verdana, Arial" size=3D1>Read <B>EVNTSVC</B> =
for full=20
details.</FONT></TD></TR>
<TR>
<TD vAlign=3Dtop width=3D99 bgColor=3D#99ff99><FONT=20
face=3D"Verdana, Arial" =
size=3D1><B>Tkonnect</B></FONT></TD>
<TD vAlign=3Dtop width=3D120 bgColor=3D#ccff99><FONT=20
face=3D"Verdana, Arial"=20
=
size=3D1>TKonnect.exe<BR><BR><B>(Tiscali.co.uk)</B></FONT></TD>
<TD vAlign=3Dtop width=3D277 bgColor=3D#ccffcc><FONT=20
face=3D"Verdana, Arial" size=3D1>Straight from the =
Tiscali UK=20
website, 27-Nov-2002 : <I>"A small =
program=20
that allows you to always keep your Tiscali dial-up =
settings=20
up-to-date ensuring you always have a fast and =
reliable=20
connection. By downloading TKonnect, your =
dial-up number=20
will automatically be kept up to date. Tiscali =
is=20
committed to continually improving your internet =
experience=20
and ensuring your Tiscali service is second to =
none. =20
Therefore this software allows you to connect on the =
numbers=20
that will provide you with the best available service=20
automatically"</I>.=20
<BR><U><BR></U><B>Recommendation :</B> <BR>Has =
anyone=20
told Tiscali UK that one of the golden rules of being =
an ISP=20
is that they should change access numbers only =
<U><B>extremely=20
rarely</B></U> with the emphasis on <B>"never", =
</B>instead of=20
spending money on developing a program which will=20
automatically update end-users=92 dial-up connections =
with new=20
access numbers !! As an AnswersThatWork =
user put=20
it : <I>"It's small and relatively =
harmless, but if=20
everyone took liberties with your system in this way =
you would=20
have no memory left."</I>. We have worked with =
Tiscali=20
UK users and you definitely <U>do not</U> need this =
piece of=20
software. You will find the instructions on how to =
uninstall=20
it <U><B><A style=3D"COLOR: #3333cc"=20
=
href=3D"http://www.tiscali.co.uk/members/myaccount/internet/tk_uninstall.=
html">here</A></B></U>.</FONT></TD></TR>
<TR>
<TD=20
style=3D"PADDING-RIGHT: 0px; BACKGROUND-POSITION: 0% 0%; =
PADDING-LEFT: 0px; BACKGROUND-ATTACHMENT: scroll; BACKGROUND-IMAGE: =
url(none); PADDING-BOTTOM: 0px; PADDING-TOP: 0px; BACKGROUND-REPEAT: =
repeat"=20
vAlign=3Dtop width=3D113 bgColor=3D#99ff99>
<P class=3DMsoNormal style=3D"MARGIN: 4pt =
5.65pt"><FONT=20
face=3D"Verdana, Arial" =
size=3D1><B>TlntSvr</B></FONT></P></TD>
<TD=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 0px; =
PADDING-BOTTOM: 0px; PADDING-TOP: 0px"=20
vAlign=3Dtop width=3D132 bgColor=3D#ccff99>
<P class=3DMsoNormal style=3D"MARGIN: 4pt =
5.65pt"><FONT=20
face=3D"Verdana, Arial"=20
=
size=3D1>TlntSvr.exe<BR><BR><B>(Microsoft)</B></FONT></P></TD>
<TD=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 0px; =
PADDING-BOTTOM: 0px; PADDING-TOP: 0px"=20
vAlign=3Dtop width=3D293 bgColor=3D#ccffcc>
<P class=3DMsoNormal style=3D"MARGIN: 4pt =
5.65pt"><FONT=20
face=3D"Verdana, Arial" size=3D1>Microsoft=92s Telnet =
Server service=20
for Windows NT4/2000/XP/2003. When running, =
this=20
service gives Telnet access to remote users. For =
the=20
layman : Telnet access is a method of connecting =
and=20
login onto a remote computer and run DOS commands,=20
command-line programs, and DOS commands which can =
start=20
Windows NT4/2000/XP/2003 services on the remote=20
=
PC/server.<BR><BR><B>Recommendation :</B><BR><FONT=20
size=3D1>This service should only ever be turned ON by =
advanced=20
users who know about Telnet, who know what they are =
doing, and=20
who know how to securely configure their PC/server =
with Telnet=20
services running (ie: through securely restricting =
access to a=20
specifically set up =93Telnet Users=94 group). =
In all other=20
cases the safest startup setting for this service =
is =20
<U>Disabled</U>. If you find your Telnet Server =
service=20
set to start at boot-up, and you know you do not want =
to=20
provide Telnet services, then you most probably are =
infected=20
by a virus or were at some stage prior =96 as and when =
you are=20
clear of viruses, make sure this service is set back =
to =20
<U>Disabled</U> if you know this PC/server is =
not meant=20
to provide Telnet access. You can modify the =
startup=20
mode of this service by going to <I>=93Control=20
Panel \ Services=94</I> in Windows =
NT4, =20
or <I>=93Control Panel \ Administrative =
Tools \=20
Services=94</I> in=20
Windows 2000/XP/2003.</FONT></FONT></P></TD></TR>
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