📄 whatsnew.txt
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associated with the PGPdisk volume is no longer
accessible. This behavior should cease after
the system is rebooted. This will not interfere
with the normal operation of your system.
6. On Windows 95/98, the Free Space Wiper will
reset every time another program writes to your
disk while the wiping process is in progress.
This is similar to defragmentation programs,
and is required by the Operating System. For
optimal wiping, make sure to close all open
applications. On some systems with very low
amounts of RAM, it may be advisable to also
shutdown Windows Explorer.
7. The Windows Explorer provides PGP with
information only about the target of a shortcut
and not the shortcut itself. If you use the
Wipe feature in the Explorer, the shortcut
itself will not be wiped. The actual target
will be wiped. When using PGPtools, the shortcut
will also be wiped.
8. Hotkeys are for use with applications that
support general text editing. Using Hotkeys
with some applications may result in
unpredictable behavior.
9. Hard disk utilities (such as ScanDisk) or
programs that monitor the hard disk will not run
on a drive on which a PGPdisk volume is mounted.
This is to insure that the PGPdisk volume does
not become corrupted. To use your hard disk
utilities, unmount all PGPdisk volumes on the
drive on which you wish to use the utilities.
10. PGPdisk volumes accessed using an Additional
Decryption Key open with permissions set as
follows: FAT volumes open with permissions
set to read-only; NTFS volumes open with
permissions set to read/write.
11. (Windows 98 only) If you create a PGPdisk which
you plan to immediately copy to a different
drive, we recommend that you reboot before doing
so to make sure everything is written correctly.
This is only a potential issue just after
the creation of the PGPdisk, and is due to a
Windows 98 disk caching bug.
12. Versions of PGP later than 5.0 do not support
using Microsoft Word as an email editor.
13. We strongly recommend that VirusScan users
upgrade to the latest version of VirusScan to
take advantage of the newest virus DAT file
update features.
* PGPNET ISSUES *
1. Do not attempt to manually uninstall PGPnet.
It is very important that you use the PGP
Uninstaller to remove PGPnet. PGPnet makes
extensive modifications to the registry and
changes the bindings on network adapters.
The PGP Uninstaller can be accessed via the
Add/Remove Programs control panel.
2. [Windows NT only]
As a precautionary measure, in the unusual
event that there is a incompatibility between
your network card driver and PGPnet, you can
create a "No Networking" hardware profile
prior to installing PGPnet on your system.
The "No Networking" hardware profile can be
used later if an incompatibility occurs.
To create a "No Networking" hardware profile,
right click on "My Computer," select Properties,
and then select the Hardware Profiles tab. Use
the Copy button to create a copy of the Original
Configuration. Get Properties on your copied
configuration and click the Network tab.
Finally, select the "Network-disabled hardware
profile" checkbox. Click OK to both windows
and then you are done. (Due to a Windows bug
we recommend that you restart once and
double-check that the "No Networking"
configuration is working before you
install PGPnet.)
3. [Windows 95 only]
You may experience a loss of networking after
resuming from standby mode. You must reboot
your machine to resume network activity.
4. PGPnet 6.5.1 is not compatible with the
Intel EtherExpress 16 driver.
____________________
YEAR 2000 COMPLIANCE
Information regarding NAI products that are
Year 2000 compliant and its Year 2000 standards
and testing models may be obtained from NAI's
website at http://www.nai.com/y2k.
For further information, email y2k@nai.com.
_____________________________
CONTACTING NETWORK ASSOCIATES
*FOR QUESTIONS, ORDERS, PROBLEMS, OR COMMENTS*
Contact the Network Associates Customer Care
department:
1. Phone (408) 988-3832 Monday-Friday,
6:00 A.M. - 6:00 P.M. Pacific time
2. Fax (408) 970-9727 24-hour, Group III Fax
Send correspondence to the following Network
Associates location:
Network Associates Corporate Headquarters
3965 Freedom Circle
McCandless Towers
Santa Clara, CA
95054
Phone numbers for corporate-licensed customers:
Phone: (408) 988-3832
Fax: (408) 970-9727
Phone numbers for retail-licensed customers:
Phone: (972) 278-6100
Fax: (408) 970-9727
Or, you can receive online assistance through any of
the following resources:
1. Internet E-mail: pgpsupport@pgp.com
2. Internet FTP: ftp.nai.com
3. World Wide Web: http://support.nai.com
4. America Online: keyword MCAFEE
5. CompuServe: GO NAI
To provide the answers you need quickly and
efficiently, the Network Associates technical
support staff needs some information about your
computer and your software. Please have this
information ready when you call:
- Program name and version number
- Computer brand and model
- Any additional hardware or peripherals connected
to your computer
- Operating system type and version numbers
- Network name, operating system, and version
- Network card installed, where applicable
- Modem manufacturer, model, and speed, where
applicable
- Relevant browsers or applications and their version
numbers, where applicable
- How to reproduce your problem: when it occurs,
whether you can reproduce it regularly, and under
what conditions
- Information needed to contact you by voice, fax,
or e-mail
We also seek and appreciate general feedback.
* FOR PRODUCT UPGRADES *
To make it easier for you to receive and use Network
Associates products, we have established a
reseller's program to provide service, sales, and
support for our products worldwide. For a listing of
resellers, see the resellers.txt file or contact
Network Associates Customer Care for resellers near
you.
* FOR REPORTING PROBLEMS *
Network Associates prides itself on delivering a
high-quality product. If you find any problems,
please take a moment to review the contents of this
file. If the problem you've encountered is
documented, there is no need to report the problem
to Network Associates.
If you find any feature that does not appear to
function properly on your system, or if you believe
an application would benefit greatly from
enhancement, please contact Network Associates with
your suggestions or concerns.
* FOR ON-SITE TRAINING INFORMATION *
Contact Network Associates Customer Service at
(800) 338-8754.
* NETWORK ASSOCIATES BETA SITE *
Get pre-release software, including .DAT files,
through http://beta.nai.com. You will have access to
Public Beta and External Test Areas. Your feedback
will make a difference.
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