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<title>appendix C -- TAPI Resources</title>
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<h1><font COLOR="#FF0000">appendix C</font></h1>
<h1><b><font SIZE="5" COLOR="#FF0000">TAPI Resources</font></b> </h1>
<hr WIDTH="100%">
<h3 ALIGN="CENTER"><font SIZE="+2" COLOR="#000000">CONTENTS<a NAME="CONTENTS"></a> </font></h3>
<ul>
<li><a HREF="#Books">Books</a> </li>
<li><a HREF="#WebLinks">Web Links</a> </li>
<li><a HREF="#OtherOnlineResources">Other Online Resources</a> </li>
<li><a HREF="#SoftwareandHardwareResources">Software and Hardware Resources</a> </li>
</ul>
<hr>
<p>This chapter contains several listings of TAPI-related resources including:
<ul>
<li><font COLOR="#000000">Books </font></li>
<li><font COLOR="#000000">Web links</font> </li>
<li><font COLOR="#000000">Other online resources</font> </li>
<li><font COLOR="#000000">Software and hardware resources</font> </li>
</ul>
<div align="center"><center>
<table BORDERCOLOR="#000000" BORDER="1" WIDTH="80%">
<tr>
<td><b>Tip</b></td>
</tr>
<tr>
<td><blockquote>
<p>For the most recent list of TAPI-related resources, including updated books, Web links,
other online resources, and SAPI software and hardware, use your Web browser to connect to
the Communications Developer's Guide home page at:</p>
</blockquote>
<blockquote>
<tt><font FACE="Courier"><p>www.iac.net/~mamund/mstdg/index.htm</font></tt> </p>
</blockquote>
</td>
</tr>
</table>
</center></div>
<h2><a NAME="Books"><b><font SIZE="5" COLOR="#FF0000">Books</font></b></a> </h2>
<p>Table C.1 lists books on TAPI that are available at most large libraries. This is not a
definitive list, but it is a good representation of writings on the subject.<br>
</p>
<p align="center"><b>Table C.1. TAPI-related books.</b> </p>
<div align="center"><center>
<table BORDERCOLOR="#000000" BORDER="1" WIDTH="80%">
<tr>
<td WIDTH="205"><i>Title</i></td>
<td WIDTH="180"><i>Author</i> </td>
<td WIDTH="205"><i>Notes</i></td>
</tr>
<tr>
<td WIDTH="205"><i>Telephony's Directory & Buyers' GuideFor The Telecommunications
Industry</i> </td>
<td WIDTH="180">(None)</td>
<td WIDTH="205">Telephony's directory & buyers' guide for the telephone
industry-Annual. </td>
</tr>
<tr>
<td WIDTH="205"><i>Toward Competition In Local Telephony</i> </td>
<td WIDTH="180">Baumol, William J.</td>
<td WIDTH="205">Telephone-United States-Deregulation. Telephone companies-United States. </td>
</tr>
<tr>
<td WIDTH="205"><i>Digital Telephony</i></td>
<td WIDTH="180">Bellamy, John </td>
<td WIDTH="205">Digital telephone systems. Digital communications. Digital modulation.
Telephone switching systems, Electronic. </td>
</tr>
<tr>
<td WIDTH="205"><i>LAN Times Guide To Telephony</i></td>
<td WIDTH="180">Bezar, David D. </td>
<td WIDTH="205"> </td>
</tr>
<tr>
<td WIDTH="205"><i>Principles Of Telephony</i></td>
<td WIDTH="180">Biswas, Nripendra Nath </td>
<td WIDTH="205"> </td>
</tr>
<tr>
<td WIDTH="205"><i>Telephony: Today And Tomorrow</i></td>
<td WIDTH="180">Chorafas, Dimitris N. </td>
<td WIDTH="205">Telecommunication-Technological innovations. Telephone-Technological
innovations. </td>
</tr>
<tr>
<td WIDTH="205"><i>Telecom Basics</i></td>
<td WIDTH="180">Dempsey, Jack L. </td>
<td WIDTH="205">Telecommunication systems.</td>
</tr>
<tr>
<td WIDTH="205"><i>Modern Telephony</i></td>
<td WIDTH="180">Harb, Mahmoud </td>
<td WIDTH="205">Telephone. Telephone systems.</td>
</tr>
<tr>
<td WIDTH="205"><i>Data Transmission And Data Processing Dictionary</i> </td>
<td WIDTH="180">Holmes, James F.</td>
<td WIDTH="205">Data transmission systems-Dictionaries. </td>
</tr>
<tr>
<td WIDTH="205"><i>A Compilation Of Terminology In The Fields Of Data Processing</i> </td>
<td WIDTH="180"> </td>
<td WIDTH="205">Electronic data processing-Dictionaries. </td>
</tr>
<tr>
<td WIDTH="205"><i>Telephony's Dictionary: Defining 16,000 Telecommunication Words And
Terms</i> </td>
<td WIDTH="180">Langley, Graham</td>
<td WIDTH="205">Telecommunication-Dictionaries. </td>
</tr>
<tr>
<td WIDTH="205"><i>Computing System Architecture In Computer Telephony, 1st Ed.</i> </td>
<td WIDTH="180">Margulies, Edwin</td>
<td WIDTH="205"> </td>
</tr>
<tr>
<td WIDTH="205"><i>New Directions In Telecommunications Policy</i> </td>
<td WIDTH="180">Newburg, Paula</td>
<td WIDTH="205">Telecommunication policy-United States. </td>
</tr>
<tr>
<td WIDTH="205"><i>Datacom Basics, 1st Ed.</i></td>
<td WIDTH="180">Schatt, Stanley </td>
<td WIDTH="205">Computer science.Computers.</td>
</tr>
<tr>
<td WIDTH="205"><i>The Telephone: An Historical Anthology</i> </td>
<td WIDTH="180">Shiers, George Shiers</td>
<td WIDTH="205">Telephone- History-Addresses, essays, lectures. </td>
</tr>
<tr>
<td WIDTH="205"><i>Basic Carrier Telephony</i></td>
<td WIDTH="180">Talley, David </td>
<td WIDTH="205">Telephone, Carrier current.</td>
</tr>
</table>
</center></div><div align="center"><center>
<table BORDERCOLOR="#000000" BORDER="1" WIDTH="80%">
<tr>
<td><b>Note</b></td>
</tr>
<tr>
<td><blockquote>
<p>A more complete listing of books, including publisher data, can be found in the <tt><font
FACE="Courier">BOOKLIST</font></tt> table of the <tt><font FACE="Courier">CDGLISTS.MDB</font></tt>
database on the companion CD-ROM. You can use Microsoft Access, Microsoft Query, or any
Access/Visual Basic database product to read this data file. </p>
</blockquote>
</td>
</tr>
</table>
</center></div>
<h2><a NAME="WebLinks"><b><font SIZE="5" COLOR="#FF0000">Web Links</font></b></a> </h2>
<p>Table C.2 provides a list of World Wide Web links on the subject of TAPI. This list is
constantly changing. An updated list is contained in the <tt><font FACE="Courier">TAPIWEB.htm</font></tt>
data file in the <tt><font FACE="Courier">RESOURCE</font></tt> folder on the companion
CD-ROM. This file can be loaded into almost any Web browser and used as a launch document
to connect to the associated links.<br>
</p>
<p align="center"><b>Table C.2. Web links for TAPI.</b> </p>
<div align="center"><center>
<table BORDERCOLOR="#000000" BORDER="1" WIDTH="90%">
<tr>
<td WIDTH="120"><i>Web Title</i></td>
<td WIDTH="247"><i>Web Address</i> </td>
<td WIDTH="247"><i>Description</i></td>
</tr>
<tr>
<td WIDTH="120">Access Superhighway</td>
<td WIDTH="247"><tt><font FACE="Courier">www.super-hwy.com</font></tt> </td>
<td WIDTH="247">Specializes in Computer Telephony Integration (CTI). </td>
</tr>
<tr>
<td WIDTH="120">Agile Communications</td>
<td WIDTH="247"><tt><font FACE="Courier">www.spidermedia.com/agile.html</font></tt> </td>
<td WIDTH="247">Fiber-optic systems engineering for CATV, ccTV, telephony, and LAN
applications. Simple advice via e-mail is free. </td>
</tr>
<tr>
<td WIDTH="120">Allgon</td>
<td WIDTH="247"><tt><font FACE="Courier">www.fti.se/allgon/eng</font></tt> </td>
<td WIDTH="247">Develops, manufactures, and markets products for radio signal transmission
within mobile and personal telephony. </td>
</tr>
<tr>
<td WIDTH="120">Alliance Systems</td>
<td WIDTH="247"><tt><font FACE="Courier">www.asisys.com</font></tt> </td>
<td WIDTH="247">Computers, software, hardware, computer telephony, dialogic,
fax-on-demand, interactive voice response, IVR, and Rhetorex. </td>
</tr>
<tr>
<td WIDTH="120">AMDEV Communications Corp.</td>
<td WIDTH="247"><tt><font FACE="Courier">www.amdevcomm.com</font></tt> </td>
<td WIDTH="247">Products and services for voice processing, interactive voice response,
voice mail, telephony, and automated voice attendant. </td>
</tr>
<tr>
<td WIDTH="120">Ariel Corporation</td>
<td WIDTH="247"><tt><font FACE="Courier">www.ariel.com</font></tt> </td>
<td WIDTH="247">Ariel Corporation's on-line guide to its Digital Signal Processing (DSP)
and Computer Telephony Integration (CTI) products, newsletters, and technical information.
</td>
</tr>
<tr>
<td WIDTH="120">Big Island Communications</td>
<td WIDTH="247"><tt><font FACE="Courier">www.big-island.com</font></tt> </td>
<td WIDTH="247">A new computer telephony company specializing in easy-to-use,
full-featured computer telephony products for the small office/home office market. </td>
</tr>
<tr>
<td WIDTH="120">Broadband Telephony </td>
<td WIDTH="247"><tt><font FACE="Courier">www.indra.com/unicom</font></tt> </td>
<td WIDTH="247">More than 4,500 Buyer's Guide links to companies supplying transmission,
switching, and power and distribution equipment and services. </td>
</tr>
<tr>
<td WIDTH="120">Butler Telecom</td>
<td WIDTH="247"><tt><font FACE="Courier">www.fwi.com/butler/butler.html</font></tt> </td>
<td WIDTH="247">Telephony catv idds drafting design technical staffing solutions. </td>
</tr>
<tr>
<td WIDTH="120">Chromatic Research</td>
<td WIDTH="247"><tt><font FACE="Courier">www.mpact.com</font></tt> </td>
<td WIDTH="247">Multimedia functions include: video, 2D graphics, 3D graphics, audio,
FAX/modem, telephony, and videophone. </td>
</tr>
<tr>
<td WIDTH="120">Cobotyx</td>
<td WIDTH="247"><tt><font FACE="Courier">www.cobotyx.com</font></tt> </td>
<td WIDTH="247">pc-based systems for voice processing, computer telephony (CTI), voice
mail, auto attendant, text-to-speech, voice networking, interactive voice response (IVR),
and fax mail technologies. </td>
</tr>
<tr>
<td WIDTH="120">Computer Talk, Inc.</td>
<td WIDTH="247"><tt><font FACE="Courier">www.gpl.net/itcb/cti</font></tt> </td>
<td WIDTH="247">Develops and maintains a suite of computerised voice processing telephony
solutions for a diverse range of business sectors. </td>
</tr>
<tr>
<td WIDTH="120">Computer Telephone Integrators, Inc.</td>
<td WIDTH="247"><tt><font FACE="Courier">www.inforamp.net/mainstay/cti</font></tt> </td>
<td WIDTH="247">Guide to the latest in telephony technologies covering everything from ivr
to fax-on demand. </td>
</tr>
<tr>
<td WIDTH="120">Cypress Research Corporation</td>
<td WIDTH="247"><tt><font FACE="Courier">www.cypressr.com</font></tt> </td>
<td WIDTH="247">Desktop computer telephony applications. Cypress provides smart telephone
software to small office and home users. </td>
</tr>
<tr>
<td WIDTH="120">DAX Systems, Inc.</td>
<td WIDTH="247"><tt><font FACE="Courier">www.daxsystems.com</font></tt> </td>
<td WIDTH="247">The definitive hardware source for computer telephony applications
developers. Builds systems to meet a wide range of CT and IVR needs. </td>
</tr>
<tr>
<td WIDTH="120">Dialogic</td>
<td WIDTH="247"><tt><font FACE="Courier">www.dialogic.com</font></tt> </td>
<td WIDTH="247">Computer telephony industry's leading supplier of components for open
systems signal computing. </td>
</tr>
<tr>
<td WIDTH="120">Dianatel Corporation</td>
<td WIDTH="247"><tt><font FACE="Courier">www.dianatel.com</font></tt> </td>
<td WIDTH="247">Manufacturer of pc-based computer telephony components for digital
telephone network interface, switching, and audio conferencing. </td>
</tr>
<tr>
<td WIDTH="120">Digital Systems International, Inc. </td>
<td WIDTH="247"><tt><font FACE="Courier">www.dgtl.com/index.html</font></tt> </td>
<td WIDTH="247">Computer-telephony systems, software, and services to the call center
industry. </td>
</tr>
<tr>
<td WIDTH="120">EMJ Data Systems, Limited</td>
<td WIDTH="247"><tt><font FACE="Courier">www.emj.ca</font></tt> </td>
<td WIDTH="247">Publicly-owned distributor of computer products and peripherals,
specializing in high performance products for Apple, CAD, Point of Sale, Unix, and
Telephony apps. </td>
</tr>
<tr>
<td WIDTH="120">Explicit</td>
<td WIDTH="247"><tt><font FACE="Courier">taz.hyperreal.com/cyberia/<br>
explicit</font></tt> </td>
<td WIDTH="247">Innovative software development merging the worlds of computer telephony
(CTI) and interactive multimedia. </td>
</tr>
<tr>
<td WIDTH="120">F. F. Tronixs</td>
<td WIDTH="247"><tt><font FACE="Courier">www.fftron.com/fftron</font></tt> </td>
<td WIDTH="247">A dealer and distributor specializing in products for surge protection,
telephone, computer telephony, and teleconferencing; uniquely qualified to meet your home
and corporate office needs. </td>
</tr>
<tr>
<td WIDTH="120">Facilities Management Services</td>
<td WIDTH="247"><tt><font FACE="Courier">web.hudsonet.com/enterprise</font></tt> </td>
<td WIDTH="247">ESS, Inc. specializes in Facilities and Assets Management systems,
integrating client/server, CAD floorplans, and telephony systems. </td>
</tr>
<tr>
<td WIDTH="120">Genesys</td>
<td WIDTH="247"><tt><font FACE="Courier">www.teleport.com/~genesys/<br>
index.shtml</font></tt> </td>
<td WIDTH="247">CallerEGO DX and other telephony products for Windows. Also RACom-Remote
Agent Communicator for the ROLM CBX. </td>
</tr>
<tr>
<td WIDTH="120">Helpdesk Response</td>
<td WIDTH="247"><tt><font FACE="Courier">www.hr.com</font></tt> </td>
<td WIDTH="247">Providing knowledge-based expert systems through Internet and telephony
interfaces for a more intelligent and responsive helpdesk. </td>
</tr>
<tr>
<td WIDTH="120">Hongkong Telecom</td>
<td WIDTH="247"><tt><font FACE="Courier">www.hkt.net</font></tt> </td>
<td WIDTH="247">Basic telephony, international calls, fax/data products, mobile
telephones, satellite links, and turnkey telecommunications systems. </td>
</tr>
<tr>
<td WIDTH="120">Index-Commercial Speech Recognition</td>
<td WIDTH="247"><tt><font FACE="Courier">www.tiac.net/users/rwilcox/<br>
speech.html</font></tt> </td>
<td WIDTH="247">Gateway to voice recognition resources, with emphasis on commercial speech
recognition engines for both pc and telephony use. </td>
</tr>
<tr>
<td WIDTH="120">Information Technology and Commun ications Policy Forum of Japan </td>
<td WIDTH="247"><tt><font FACE="Courier">ifrm.glocom.ac.jp/ipf/hp.html</font></tt> </td>
<td WIDTH="247">Comments on government-controlled debate and future of telephony monopoly
under NTT. </td>
</tr>
<tr>
<td WIDTH="120">Interactive Telephony, Ltd.</td>
<td WIDTH="247"><tt><font FACE="Courier">www.business.co.uk</font></tt> </td>
<td WIDTH="247"> </td>
</tr>
<tr>
<td WIDTH="120">Interdisciplinary Telecommunications Program </td>
<td WIDTH="247"><tt><font FACE="Courier">morse.colorado.edu</font></tt> </td>
<td WIDTH="247">Courses include ATM, ISDN, Wireless, Cable-TV, Telephony, Internet, and
many more. </td>
</tr>
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