📄 overvw2_7nw2.htm

📁 TAPI Exampple
💻 HTM
字号:
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2 Final//EN">
<HTML DIR="LTR"><HEAD>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; CHARSET=iso8859-1">
</HEAD>
<TITLE>Modeling of a Call Center</TITLE>
<SCRIPT SRC="/library/psdk/linkcss.js"></SCRIPT>
<META NAME="MS-HAID" CONTENT="_tapi2_modeling_of_a_call_center">
</HEAD>
<BODY TOPMARGIN="0">

<!--TOOLBAR_START-->
<!--TOOLBAR_EXEMPT-->
<!--TOOLBAR_END-->
<!--SYNC_START-->
<script language="JavaScript" src='/library/synch.js'></script>
<!--SYNC_END-->

<H3><A NAME="_tapi2_modeling_of_a_call_center"></A>Modeling of a Call Center</H3>

<P>Service providers can expose each resource on the PBX as a line device and possibly an associated phone device. Terminals that support multiple call appearances would do so through multiple addresses, just as in first-party call control. In fact, the third-party view of a device is identical to the first-party view; applications on the server can see and control all of the first-party devices, whereas an individual client PC connected to the server can only see those devices that are made visible to it through access controls administered by tapisrv.exe on the server. Resources other than terminals can also be modeled as line devices. For example, an ACD queue or route point would be modeled as a line device that could have many active calls; an IVR server, voice mail server, or set of predictive dialing ports could also be modeled as a line device that supports multiple calls. </P>

<P>Within this model, the status of the addressed device and calls associated with it can be monitored though existing TAPI messages such as <A HREF="msgs_402t.htm" tppabs="http://msdn.microsoft.com/library/psdk/tapi22/msgs_402t.htm">LINE_LINEDEVSTATE</A>, <A HREF="msgs_3v51.htm" tppabs="http://msdn.microsoft.com/library/psdk/tapi22/msgs_3v51.htm">LINE_ADDRESSSTATE</A>, <A HREF="msgs_1xid.htm" tppabs="http://msdn.microsoft.com/library/psdk/tapi22/msgs_1xid.htm">LINE_CALLSTATE</A>, and <A HREF="msgs_1x0v.htm" tppabs="http://msdn.microsoft.com/library/psdk/tapi22/msgs_1x0v.htm">LINE_CALLINFO</A>, and details obtained through functions such as <A HREF="func1_4377.htm" tppabs="http://msdn.microsoft.com/library/psdk/tapi22/func1_4377.htm"><B>lineGetLineDevStatus</B></A>, <A HREF="func1_5b5f.htm" tppabs="http://msdn.microsoft.com/library/psdk/tapi22/func1_5b5f.htm"><B>lineGetAddressStatus</B></A>, <A HREF="func1_7iur.htm" tppabs="http://msdn.microsoft.com/library/psdk/tapi22/func1_7iur.htm"><B>lineGetCallStatus</B></A>, and <A HREF="func1_96cv.htm" tppabs="http://msdn.microsoft.com/library/psdk/tapi22/func1_96cv.htm"><B>lineGetCallInfo</B></A>. Whenever a TAPI object is operated upon through a third-party application running on the server, the result is identical to what would have occurred if the same object had been similarly operated on by a first-party application running on a client PC associated with that device. Status indications sent by the server service provider controlling the switching fabric (or switch) are delivered both to applications running on the server and to those running on associated, authorized clients. </P>
<DIV CLASS="footer">Built on Monday, August 14, 2000</DIV>
<!--FOOTER_START-->
<DIV CLASS="footer" STYLE="color:#000000;font-size:90%;">
<A HREF="mailto:sdkfdbk@microsoft.com">Send feedback</A> to the Platform SDK.</P>
<P><A HREF="javascript:if(confirm('http://msdn.microsoft.com/isapi/gomscom.asp?TARGET=/info/cpyright.htm  \n\n这个文件不能通过 Teleport Pro 取回, 因为 地址在一个域或为它的开始地址设定的边界的外部路径上.  \n\n你想从服务器打开它吗?'))window.location='http://msdn.microsoft.com/isapi/gomscom.asp?TARGET=/info/cpyright.htm'" tppabs="http://msdn.microsoft.com/isapi/gomscom.asp?TARGET=/info/cpyright.htm" TARGET="_top">&#169; 1999 Microsoft Corporation. All rights reserved. Terms of use.</A></P>
</DIV>
<!--FOOTER_END-->

</BODY>
</HTML>
⌨️ 快捷键说明

复制代码 Ctrl + C
搜索代码 Ctrl + F
全屏模式 F11
切换主题 Ctrl + Shift + D
显示快捷键 ?
增大字号 Ctrl + =
减小字号 Ctrl + -