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📁 TAPI Exampple
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<H1><A NAME="_tapi2_call_center_control"></A>Call Center Control</H1>

<P>Basic TAPI 2.2 can be used to manage call centers and other elements of Telephony network infrastructure (such as IVR and voice mail servers) through third-party call control. </P>

<P>With the release of TAPI 3.0, this API becomes the preferred means of writing ACD Agent applications. Please see the TAPI 3.0 <A HREF="javascript:if(confirm('http://msdn.microsoft.com/library/psdk/tapi3/callcent_4a7r.htm  \n\n这个文件不能通过 Teleport Pro 取回, 因为 地址在一个域或为它的开始地址设定的边界的外部路径上.  \n\n你想从服务器打开它吗?'))window.location='http://msdn.microsoft.com/library/psdk/tapi3/callcent_4a7r.htm'" tppabs="http://msdn.microsoft.com/library/psdk/tapi3/callcent_4a7r.htm">Call Center Controls Overview</A> section for information on using these interfaces and methods. However, TAPI 2.2 remains useable for full ACD application suites if desired.</P>

<P>To create an ACD Proxies that will run on a server, functions have been added to TAPI 2.2 to provide additional assistance to application developers. </P>

<P>The following topics describe the TAPI 2.2 features that you can use to implement call center controls:

<UL>
	<LI><A HREF="overvw2_7nw2.htm" tppabs="http://msdn.microsoft.com/library/psdk/tapi22/overvw2_7nw2.htm">Modeling of a Call Center</A></LI>

	<LI><A HREF="overvw2_80z7.htm" tppabs="http://msdn.microsoft.com/library/psdk/tapi22/overvw2_80z7.htm">Stations</A></LI>

	<LI><A HREF="overvw2_0jtz.htm" tppabs="http://msdn.microsoft.com/library/psdk/tapi22/overvw2_0jtz.htm">Predictive Dialing</A></LI>

	<LI><A HREF="overvw2_20z7.htm" tppabs="http://msdn.microsoft.com/library/psdk/tapi22/overvw2_20z7.htm">Call Queues and Route Points</A></LI>

	<LI><A HREF="overvw2_0bak.htm" tppabs="http://msdn.microsoft.com/library/psdk/tapi22/overvw2_0bak.htm">ACD Agent Monitoring and Control</A></LI>

	<LI><A HREF="overvw2_1lpo.htm" tppabs="http://msdn.microsoft.com/library/psdk/tapi22/overvw2_1lpo.htm">Station Status Control</A></LI>

	<LI><A HREF="overvw2_1lpo.htm" tppabs="http://msdn.microsoft.com/library/psdk/tapi22/overvw2_1lpo.htm">Station Status Control</A></LI>

	<LI><A HREF="overvw2_7gvm.htm" tppabs="http://msdn.microsoft.com/library/psdk/tapi22/overvw2_7gvm.htm">Call State Timer</A></LI>

	<LI><A HREF="overvw2_6ktv.htm" tppabs="http://msdn.microsoft.com/library/psdk/tapi22/overvw2_6ktv.htm">Media Event Timers</A></LI>
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