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<H1><A NAME="_tapi2_lineagentsessioninfo_str"></A>LINEAGENTSESSIONINFO</H1>
<P>The <B>LINEAGENTSESSIONINFO</B> structure contains information about the ACD agent session. The <A HREF="func1_1n1r.htm" tppabs="http://msdn.microsoft.com/library/psdk/tapi22/func1_1n1r.htm"><B>lineGetAgentSessionInfo</B></A> function returns the <B>LINEAGENTSESSIONINFO</B> structure.</P>
<PRE class=syntax>typedef struct lineagentsessioninfo_tag {
DWORD dwTotalSize;
DWORD dwNeededSize;
DWORD dwUsedSize;
DWORD dwAgentSessionState;
DWORD dwNextAgentSessionState;
DATE dateSessionStartTime;
DWORD dwSessionDuration;
DWORD dwNumberOfCalls;
DWORD dwTotalTalkTime;
DWORD dwAverageTalkTime;
DWORD dwTotalCallTime;
DWORD dwAverageCallTime;
DWORD dwTotalWrapUpTime;
DWORD dwAverageWrapUpTime;
CURRENCY cyACDCallRate;
DWORD dwLongestTimeToAnswer;
DWORD dwAverageTimeToAnswer;
} LINEAGENTSESSIONINFO, *LPLINEAGENTSESSIONINFO;</PRE>
<H4>Members</H4>
<DL>
<DT><B>dwTotalSize </B></DT>
<DD>The total size, in bytes, allocated to this structure.</DD>
<DT><B>dwNeededSize </B></DT>
<DD>The size, in bytes, needed to hold all the information requested.</DD>
<DT><B>dwUsedSize </B></DT>
<DD>The size, in bytes, of the portion of this structure that contains useful information.</DD>
<DT><B>dwAgentSessionState</B></DT>
<DT><B>dwNextAgentSessionState</B></DT>
<DD>These members use <A HREF="constnts_4bxv.htm" tppabs="http://msdn.microsoft.com/library/psdk/tapi22/constnts_4bxv.htm">LINEAGENTSESSIONSTATE_ constants</A>.</DD>
<DT><B>dateSessionStartTime </B></DT>
<DD>Time session was created.</DD>
<DT><B>dwSessionDuration</B></DT>
<DD>The duration of the agent session in seconds. Active period only; timing stops when a session enters the ASST_SESSION_ENDED state.</DD>
<DT><B>dwNumberOfCalls</B></DT>
<DD>The number of ACD calls handled during this agent session by this agent.</DD>
<DT><B>dwTotalTalkTime</B></DT>
<DD>The number of seconds spent talking in ACD calls during this agent session by this agent.</DD>
<DT><B>dwAverageTalkTime</B></DT>
<DD>The average time (in seconds) spent talking for each ACD call, during this agent session by this agent.</DD>
<DT><B>dwTotalCallTime</B></DT>
<DD>The number of seconds spent on ACD calls during this agent session by this agent. It includes time on the phone plus wrap-up time.</DD>
<DT><B>dwAverageCallTime</B></DT>
<DD>The average time (in seconds) spent for each ACD call during this agent session. Includes time on the phone plus wrap-up time.</DD>
<DT><B>dwTotalWrapUpTime</B></DT>
<DD>The number of seconds spent on ACD call wrap-up (after-call work) during this agent session by this agent. </DD>
<DT><B>dwAverageWrapUpTime</B></DT>
<DD>The average time (in seconds) for each ACD call spent in wrap-up (after-call work) during this agent session </DD>
<DT><B>cyACDCallRate</B></DT>
<DD>The call rate for each agent session. This is a fixed-point decimal number.</DD>
<DT><B>dwLongestTimeToAnswer</B></DT>
<DD>The longest time (in seconds) a call was waiting to be answered.</DD>
<DT><B>dwAverageTimeToAnswer</B></DT>
<DD>The average time (in seconds) calls waited to be answered.
</DD>
</DL>
<H4><A HREF="javascript:if(confirm('http://msdn.microsoft.com/library/psdk/sdkintro/guide_927n.htm \n\n这个文件不能通过 Teleport Pro 取回, 因为 地址在一个域或为它的开始地址设定的边界的外部路径上. \n\n你想从服务器打开它吗?'))window.location='http://msdn.microsoft.com/library/psdk/sdkintro/guide_927n.htm'" tppabs="http://msdn.microsoft.com/library/psdk/sdkintro/guide_927n.htm">Requirements</A> </H4>
<P><B> Windows NT/2000: </B>Requires Windows 2000.<BR>
<B> Windows 95/98: </B>Unsupported.<BR>
<B> Version: </B>Requires TAPI 2.2 or later.<BR>
<B> Header: </B>Declared in Tapi.h.</P>
<H4>See Also</H4>
<P><A HREF="javascript:if(confirm('http://msdn.microsoft.com/library/psdk/tapi3/callcent_7303.htm \n\n这个文件不能通过 Teleport Pro 取回, 因为 地址在一个域或为它的开始地址设定的边界的外部路径上. \n\n你想从服务器打开它吗?'))window.location='http://msdn.microsoft.com/library/psdk/tapi3/callcent_7303.htm'" tppabs="http://msdn.microsoft.com/library/psdk/tapi3/callcent_7303.htm">About TAPI 3.0 Call Center Controls</A>, <A HREF="func1_1n1r.htm" tppabs="http://msdn.microsoft.com/library/psdk/tapi22/func1_1n1r.htm"><B>lineGetAgentSessionInfo</B></A> </P>
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