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ccna

</ul>
                                    </span>
                                    <p class="smtext">
                                        <b>Step 3 - Select one or more possible causes and identify potential solutions:</b>
                                    </p>
                                    <span class="smtext">
                                        <ul type="disc">
<li>Rank them in order of most likely to least likely cause.</li>
<li>Check the simplest possible causes first (Is the power turned on? Is it plugged in?).</li>
<li>Check the easiest to check problems first (Try a system reboot).</li>
<li>Verify hardware first then software (Do any lights come on?).</li>
<li>Troubleshoot from the bottom up. Start with the physical then move to logical (check the NIC before the IP address).</li>
</ul>
                                    </span>
                                    <p class="smtext">
                                        <b>Step 4 - Test the most likely solution based on your best guess and check the results</b>
                                    </p>
                                    <p class="smtext">
                                        <b>Step 5 - When you think you have found the problem and corrected it, double check to make sure everything still works.</b>
                                    </p>
                                </blockquote>
<p align="left">
                                    <span class="resourceSectionTitle">Tools / Preparation:</span>
                                </p>
                                <blockquote>
                                    <p class="smtext">Before you begin, the teacher or lab assistant will have a typical desktop Pentium-based (or comparable) PC available. The PC should be a classroom computer configured to access the web-based Cisco curriculum and assessment system. You should also review Semester 1 online Chapter 1. The following resources will be required:</p>
                                    <span class="smtext">
                                        <ul type="disc">
<li>A computer running Windows 95, 98, NT or 2000</li>
<li>Netscape or Internet Explorer software CD-ROM (if not already installed on the computer)</li>
<li>Access to the Internet via an Internet Service Provider (ISP) using a LAN or dialup</li>
</ul>
                                    </span><span class="smtext">
                                        <ol>
<li>Work in teams of two. Team member A (or the instructor) will select two problems from the list of common hardware and software related problems (see answer section) and introduce the problems into the computer. The desired goal will be to view the Semester 1 curriculum and quizzes. Team member A (or the instructor) should create the hardware or software related problems with the computer while the other is out of the room and then turn off the computer and monitor.</li>
<li>When team member B identifies the problems and corrects them, switch places and have the other introduce some new problems.</li>
<li>Each team member solving the problem should fill in the table based on the symptoms observed, problems identified and solutions to the problem.</li>
</ol>
                                    </span>
                                    <p class="smtext">
                                        <b>Team Member A</b>
                                    </p>
                                    <table border="1" cellpadding="2" cellspacing="0" width="622" bordercolor="#000000">
<tr>
<td class="smtext" colspan="1" rowspan="1" width="104">聽</td>
<td class="smtext" colspan="1" rowspan="1" width="161"><b>Symptom observed</b></td>
<td class="smtext" colspan="1" rowspan="1" width="173"><b>Problem identified</b></td>
<td class="smtext" colspan="1" rowspan="1" width="170"><b>Solution</b></td>
</tr>
<tr>
<td class="smtext" colspan="1" rowspan="1" width="104">1st problem</td>
<td class="smtext" colspan="1" rowspan="1" width="161">聽</td>
<td class="smtext" colspan="1" rowspan="1" width="173">聽</td>
<td class="smtext" colspan="1" rowspan="1" width="170">聽</td>
</tr>
<tr>
<td class="smtext" colspan="1" rowspan="1" width="104">2nd problem</td>
<td class="smtext" colspan="1" rowspan="1" width="161">聽</td>
<td class="smtext" colspan="1" rowspan="1" width="173">聽</td>
<td class="smtext" colspan="1" rowspan="1" width="170">聽</td>
</tr>
</table>
                                    <p class="smtext">
                                        <b>Team Member B</b>
                                    </p>
                                    <table border="1" cellpadding="2" cellspacing="0" width="622" bordercolor="#000000">
<tr>
<td class="smtext" colspan="1" rowspan="1" width="104">聽</td>
<td class="smtext" colspan="1" rowspan="1" width="159"><b>Symptom observed</b></td>
<td class="smtext" colspan="1" rowspan="1" width="175"><b>Problem identified</b></td>
<td class="smtext" colspan="1" rowspan="1" width="170"><b>Solution</b></td>
</tr>
<tr>
<td class="smtext" colspan="1" rowspan="1" width="104">1st problem</td>
<td class="smtext" colspan="1" rowspan="1" width="159">聽</td>
<td class="smtext" colspan="1" rowspan="1" width="175">聽</td>
<td class="smtext" colspan="1" rowspan="1" width="170">聽</td>
</tr>
<tr>
<td class="smtext" colspan="1" rowspan="1" width="104">2nd problem</td>
<td class="smtext" colspan="1" rowspan="1" width="159">聽</td>
<td class="smtext" colspan="1" rowspan="1" width="175">聽</td>
<td class="smtext" colspan="1" rowspan="1" width="170">聽</td>
</tr>
</table>
                                </blockquote>
<p align="left">
                                    <span class="resourceTitle">LAB 1.2.3 BASIC TROUBLESHOOTING - ANSWERS</span>
                                </p>
                                <p align="left">
                                    <span class="resourceAnswerSectionTitle"></span>
                                </p>
                                <blockquote>
                                    <p class="resourceAnswer">The following are some of the potential problems that can be introduced with this lab.</p>
                                    <p class="resourceAnswer">
                                        <b>COMMON PC HARDWARE AND SOFTWARE RELATED PROBLEMS</b>
                                    </p>
                                    <table border="1" cellpadding="2" cellspacing="0" width="621" bordercolor="#000000">
<tr>
<td class="resourceAnswer" colspan="1" rowspan="1" width="78"><b>Prob. No.</b></td>
<td class="resourceAnswer" colspan="1" rowspan="1" width="90"><b>Category</b></td>
<td class="resourceAnswer" colspan="1" rowspan="1" width="168"><b>Symptom observed</b></td>
<td class="resourceAnswer" colspan="1" rowspan="1" width="187"><b>Problem identified</b></td>
<td class="resourceAnswer" colspan="1" rowspan="1" width="227"><b>Solution</b></td>
</tr>
<tr>
<td class="resourceAnswer" align="center" colspan="1" rowspan="1" valign="top" width="78">1</td>
<td class="resourceAnswer" colspan="1" rowspan="1" valign="top" width="89">PC Hardware</td>
<td class="resourceAnswer" colspan="1" rowspan="1" valign="top" width="168">Monitor does not display anything</td>
<td class="resourceAnswer" colspan="1" rowspan="1" valign="top" width="187">Power cord disconnected at wall outlet</td>
<td class="resourceAnswer" colspan="1" rowspan="1" valign="top" width="227"> Plug monitor into outlet.</td>
</tr>
<tr>
<td class="resourceAnswer" align="center" colspan="1" rowspan="1" valign="top" width="78">2</td>
<td class="resourceAnswer" colspan="1" rowspan="1" valign="top" width="89">PC Hardware</td>
<td class="resourceAnswer" colspan="1" rowspan="1" valign="top" width="168">Monitor does not display anything</td>
<td class="resourceAnswer" colspan="1" rowspan="1" valign="top" width="187">Power cord disconnected at monitor</td>
<td class="resourceAnswer" colspan="1" rowspan="1" valign="top" width="227">Verify that it is plugged solidly into the monitor</td>
</tr>
<tr>
<td class="resourceAnswer" align="center" colspan="1" rowspan="1" valign="top" width="78">3</td>
<td class="resourceAnswer" colspan="1" rowspan="1" valign="top" width="89">PC Hardware</td>
<td class="resourceAnswer" colspan="1" rowspan="1" valign="top" width="168">Monitor does not display anything</td>
<td class="resourceAnswer" colspan="1" rowspan="1" valign="top" width="187">Video card damaged</td>
<td class="resourceAnswer" colspan="1" rowspan="1" valign="top" width="227">Open the computer and replace with working card</td>
</tr>
<tr>
<td class="resourceAnswer" align="center" colspan="1" rowspan="1" valign="top" width="78">4</td>
<td class="resourceAnswer" colspan="1" rowspan="1" valign="top" width="89">PC Hardware</td>
<td class="resourceAnswer" colspan="1" rowspan="1" valign="top" width="168">Monitor does not display anything</td>
<td class="resourceAnswer" colspan="1" rowspan="1" valign="top" width="187">Monitor video output not connected to computer</td>
<td class="resourceAnswer" colspan="1" rowspan="1" valign="top" width="227">Verify that the cable is connected to the PC system unit video DB15 adapter</td>
</tr>
<tr>
<td class="resourceAnswer" align="center" colspan="1" rowspan="1" valign="top" width="78">5</td>
<td class="resourceAnswer" colspan="1" rowspan="1" valign="top" width="89">PC Hardware</td>
<td class="resourceAnswer" colspan="1" rowspan="1" valign="top" width="168">Monitor does not display anything</td>
<td class="resourceAnswer" colspan="1" rowspan="1" valign="top" width="187">Brightness or contrast out of adjustment</td>
<td class="resourceAnswer" colspan="1" rowspan="1" valign="top" width="227">Adjust brightness and/or contrast accordingly</td>
</tr>
<tr>
<td class="resourceAnswer" align="center" colspan="1" rowspan="1" valign="top" width="78">6</td>
<td class="resourceAnswer" colspan="1" rowspan="1" valign="top" width="89">PC Hardware</td>
<td class="resourceAnswer" colspan="1" rowspan="1" valign="top" width="168">Cannot use mouse or keyboard</td>
<td class="resourceAnswer" colspan="1" rowspan="1" valign="top" width="187">Mouse or keyboard disconnected</td>
<td class="resourceAnswer" colspan="1" rowspan="1" valign="top" width="227">Verify they are plugged securely into the correct ports on the back of the PC</td>
</tr>
<tr>
<td class="resourceAnswer" align="center" colspan="1" rowspan="1" valign="top" width="78">7</td>
<td class="resourceAnswer" colspan="1" rowspan="1" valign="top" width="89">PC Hardware</td>
<td class="resourceAnswer" colspan="1" rowspan="1" valign="top" width="168">Cannot hear videos</td>
<td class="resourceAnswer" colspan="1" rowspan="1" valign="top" width="187">Speakers not plugged in</td>
<td class="resourceAnswer" colspan="1" rowspan="1" valign="top" width="227">Connect speaker to sound card</td>
</tr>
<tr>
<td class="resourceAnswer" align="center" colspan="1" rowspan="1" valign="top" width="78">8</td>
<td class="resourceAnswer" colspan="1" rowspan="1" valign="top" width="89">PC Software</td>
<td class="resourceAnswer" colspan="1" rowspan="1" valign="top" width="168">Cannot hear videos</td>
<td class="resourceAnswer" colspan="1" rowspan="1" valign="top" width="187">Multimedia sound not enable</td>
<td class="resourceAnswer" colspan="1" rowspan="1" valign="top" width="227">Use control panel to add new hardware. Select sound card and install software</td>
</tr>
<tr>
<td class="resourceAnswer" align="center" colspan="1" rowspan="1" valign="top" width="78">9</td>
<td class="resourceAnswer" colspan="1" rowspan="1" valign="top" width="89">PC Software</td>
<td class="resourceAnswer" colspan="1" rowspan="1" valign="top" width="168">Cannot hear videos</td>
<td class="resourceAnswer" colspan="1" rowspan="1" valign="top" width="187">Sound muted</td>
<td class="resourceAnswer" colspan="1" rowspan="1" valign="top" width="227">Double click on the speaker icon on task bar and taking muting off</td>
</tr>
<tr>
<td class="resourceAnswer" align="center" colspan="1" rowspan="1" valign="top" width="78">10</td>
<td class="resourceAnswer" colspan="1" rowspan="1" valign="top" width="89">PC Software</td>
<td class="resourceAnswer" colspan="1" rowspan="1" valign="top" width="168">Cannot navigate through lessons</td>
<td class="resourceAnswer" colspan="1" rowspan="1" valign="top" width="187">Java is not active in your browser</td>
<td class="resourceAnswer" colspan="1" rowspan="1" valign="top" width="227">Find preferences menu and make sure Java is setup</td>
</tr>
<tr>
<td class="resourceAnswer" align="center" colspan="1" rowspan="1" valign="top" width="78">11</td>
<td class="resourceAnswer" colspan="1" rowspan="1" valign="top" width="89">PC Software</td>
<td class="resourceAnswer" colspan="1" rowspan="1" valign="top" width="168">Poor colors or screen size problem with lessons</td>
<td class="resourceAnswer" colspan="1" rowspan="1" valign="top" width="187">Colors not set to 256 or resolution not set to 800 x 600</td>
<td class="resourceAnswer" colspan="1" rowspan="1" valign="top" width="227">Use Control Panel to change display settings</td>
</tr>
</table>
                                </blockquote>
</td>
                        </tr>
                    </table>
                </td>
            </tr>
        </table>
    </body>
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